Betguardian.com/Justbet.com is a Joke-Horrible Experience

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  • Climate
    SBR Sharp
    • 01-22-07
    • 345

    #1
    Betguardian.com/Justbet.com is a Joke-Horrible Experience
    I don't know how Sportsbookreview gives these guys a B+ rating with this kind of service. This would appear to me to be the kind of answers I would get from a deposit only, D or F rated book. I can't find any info on the site, so I live-chat to ask a few questions. I do thank them for letting me see their colors up front. Here's how it goes with Betguardian.com:

    Please wait for a site operator to respond.
    You are now chatting with 'Aaron'
    Aaron: Hello, how may I assist you?
    you: Hello how are you
    you: Good evening
    Aaron: Good evening
    you: I wanted to deposit money into the account, I just had a few basic questions
    Aaron: How may i help ?
    Aaron: Ok
    you: How do I deposit money from the US, the laws are bad here
    you: for deposits I hear
    Aaron: Well you can try your credit card on line W/U or M/G
    you: Ok, that sounds good. For withdrawals, if I ever have one, how is that done, and is it expensive?
    Aaron: Well we do M/G $750 max per week
    Aaron: You can get a check in the mail
    Aaron: Or a bank wire transfer
    Aaron: We also give out a debit card from our company to make your withdrawals
    you: What are the charges for withdrawals? thanks
    Aaron: We give out one free withdrawal per month
    Aaron: And the fees depend on the amount you are withdrawing
    Aaron: And the method you choose
    you: Is there anywhere I can get all this stuff in writing, I couldn't find it on the site. I hate to bother you with all this stuff
    Aaron: The debit card is 5% of the amount requested
    Aaron: No that info is not on the site
    Aaron: Check in the mail is $50
    you: Is there a limit on the amount of the check?
    you: per withdrawal
    Aaron: Well they do brake the amount down to a reasonable amount so they can take care of all customers needs
    Aaron: There is a limit of how much they can do per day so the amount they can send per check depends on how much will be done that day
    you: No offense, but what are specifics as far as numbers. When you might send several thousand dollars to a sportsbook, it helps to have a little info on what's happening.
    Aaron: We take deposits of as much as you want to send but any thing over 10k you have to speak to a manager
    Aaron: Because we do not want to do business with wise guys or sharpies as we now them
    you: I'll call in tomorrow. Thanks so much for your help.
    you: Have a nice evening.
    Aaron: I hope you mention me wen you call so they now i am doing my job
    you: No problem, take care.
    Aaron: Thank you
    Aaron: Good night


    I'm not passing judgment on SBR, as I am thankful for your excellent work, and consider you the best, by far, in the business in what you do.

    But I would like to know how these two books rate out at a B+ with this type of activity.
  • robmpink
    SBR Posting Legend
    • 01-09-07
    • 13205

    #2
    I don't like Justbet, but what is the problem w/ this chat? Seems alright to me. If you wanted something in writing save the chat log.
    Comment
    • DukeJohn
      SBR MVP
      • 12-29-07
      • 1779

      #3
      Climate, good job on getting some info I was looking for. However, I don't see a problem, perhaps I am missing it. The only line in the whole conversation I didn't like was:

      Aaron: Because we do not want to do business with wise guys or sharpies as we now them
      However, since their limits for NBA, NHL, and MLB is only $1000, that pretty much tells me they are not looking for big action. That comment of anything over 10K needs manager's approval isn't anything that should be of concern, considering the low limits. You could always break it up over a few withdrawals.

      Please though, if I missed anything that you feel does not deserve the B+ rating, I would be interested in knowing what you felt was undeserving in that conversation.
      Comment
      • Climate
        SBR Sharp
        • 01-22-07
        • 345

        #4
        Ok, if it's not that bad, it's not that bad. Let's move on.

        Thanks.
        Comment
        • Thremp
          SBR MVP
          • 07-23-07
          • 2067

          #5
          Duke,

          Whats more pertinent is their known software error that they refuse to fix.

          If you confirm a wager at exactly the same time they move the lines, then you'll be assigned the new prices. While annoying and perverse, it does also represent the opportunity for excessive abuse.
          Comment
          • sergfro
            SBR Wise Guy
            • 09-20-05
            • 604

            #6
            I get 5-10 emails a day from these ****s...annoying
            Comment
            • bigboydan
              SBR Aristocracy
              • 08-10-05
              • 55420

              #7
              The only thing that is a total turn off for me from this book is the low payout restrictions. Only $750 max. withdraws a week, I mean come on.
              Comment
              • thezbar
                SBR Hall of Famer
                • 08-29-06
                • 6422

                #8
                Reloaded yesterday with M.G. Easy No problems at all.
                Comment
                • maritime
                  SBR Sharp
                  • 10-26-05
                  • 474

                  #9
                  Originally posted by bigboydan
                  The only thing that is a total turn off for me from this book is the low payout restrictions. Only $750 max. withdraws a week, I mean come on.

                  dan, is that $750 max by check? or other payout methods?
                  Comment
                  • moonbeam
                    SBR MVP
                    • 03-02-07
                    • 1496

                    #10
                    typical american books.

                    They want to make money.
                    You want to make money.

                    But who pay the bill??

                    :-)
                    Comment
                    • tomcowley
                      SBR MVP
                      • 10-01-07
                      • 1129

                      #11
                      I'm not sure what that $750 payout restriction is. They've paid me in much bigger chunks by 2 different methods. They're fine for a rec book.
                      Comment
                      • DwightShrute
                        SBR Aristocracy
                        • 01-17-09
                        • 103288

                        #12
                        Originally posted by sergfro
                        I get 5-10 emails a day from these ****s...annoying
                        ask them not to send you email then why get annoyed?

                        people always complain about lack of service and others complain about too much service now?

                        My vip host calls me when they have certain bonuses only and he knows to do that because I asked him to. It takes a quick email or a toll free call and boom baby, it's done!

                        Good business will adhere to your requests and if they don't, go elsewhere! That is what I do.
                        Comment
                        • DwightShrute
                          SBR Aristocracy
                          • 01-17-09
                          • 103288

                          #13
                          Originally posted by bigboydan
                          The only thing that is a total turn off for me from this book is the low payout restrictions. Only $750 max. withdraws a week, I mean come on.
                          Not correct!

                          Here are their payouts at this time.

                          Moneygram the next day up to $750 once a week

                          Fed ex a check $5000

                          new electronic check $1500

                          Are they perfect? Nope, but you will always get your $$ and they will improve this soon.

                          Solid book!
                          Comment
                          • LVHerbie
                            SBR Hall of Famer
                            • 09-15-05
                            • 6344

                            #14
                            I haven't seen any real negatives in this whole thread... Seems like a decent out/service for the small/rec. player which is the typical sportsbettor and who most of the books are trying to attract... Am I missing something?
                            Comment
                            • Peep
                              SBR MVP
                              • 06-23-08
                              • 2295

                              #15
                              Their site is horrid. Lag and more lag, then you can't bet lay amount either.
                              Comment
                              • DwightShrute
                                SBR Aristocracy
                                • 01-17-09
                                • 103288

                                #16
                                Originally posted by Peep
                                Their site is horrid. Lag and more lag, then you can't bet lay amount either.

                                Again, not true.
                                Comment
                                • big joe 1212
                                  SBR Posting Legend
                                  • 06-01-08
                                  • 19380

                                  #17
                                  Useless thread!

                                  Why the chat log?
                                  Comment
                                  • Peep
                                    SBR MVP
                                    • 06-23-08
                                    • 2295

                                    #18
                                    Originally posted by DwightShrute
                                    Again, not true.
                                    Good point.

                                    Must just be my imagination that it lags, sends up useless "you will be timed out" popups that freeze my IE, and causes me to restart my computer right at crunch time.

                                    Donno how I couldn't see that on my own.

                                    But, as an aside, how would you know what happens on my computer when I open this shit site Dwight? Are you all knowing?
                                    Comment
                                    • DwightShrute
                                      SBR Aristocracy
                                      • 01-17-09
                                      • 103288

                                      #19
                                      Originally posted by big joe 1212
                                      Useless thread!

                                      Why the chat log?
                                      you're right! no reason really
                                      Comment
                                      • tomcowley
                                        SBR MVP
                                        • 10-01-07
                                        • 1129

                                        #20
                                        Ugh, I like Guardian/JB, but quit being a worthless shill. The website is brutal on a high-latency connection. It's not an issue for me on various forms of US broadband. When I had to use it over dialup, well... The timeout popups are retarded. You can't bet the risk amount by default- you have to click to "straight bets" to get the option.
                                        Comment
                                        • Peep
                                          SBR MVP
                                          • 06-23-08
                                          • 2295

                                          #21
                                          Thanks for the tip about using straight bets tom, I didn't know that. Useful information.

                                          And they have me on $250 limits for tournament Beaver ball, geezs. I haven't even cashed a ticket yet.
                                          Comment
                                          • mbynwa
                                            SBR High Roller
                                            • 12-23-08
                                            • 181

                                            #22
                                            are both these sites down at the moment, can't get either to load
                                            Comment
                                            • DwightShrute
                                              SBR Aristocracy
                                              • 01-17-09
                                              • 103288

                                              #23
                                              Originally posted by mbynwa
                                              are both these sites down at the moment, can't get either to load

                                              if you are having problems go to:

                                              justbet.co.cr for justbet

                                              ggc.co.cr for guardian
                                              Comment
                                              • mbynwa
                                                SBR High Roller
                                                • 12-23-08
                                                • 181

                                                #24
                                                Thanks, Dwight im in.
                                                Comment
                                                • Shark79
                                                  SBR Posting Legend
                                                  • 11-19-07
                                                  • 11211

                                                  #25
                                                  Originally posted by sergfro
                                                  I get 5-10 emails a day from these ****s...annoying

                                                  Well ... the emails were about your chargebacks ... if you would have been responsible of your actions ... then it would have been probably only 2 emails inviting you back to our book !
                                                  Comment
                                                  • Peep
                                                    SBR MVP
                                                    • 06-23-08
                                                    • 2295

                                                    #26
                                                    Can anybody bet more than $250 on a game here?
                                                    Comment
                                                    • DwightShrute
                                                      SBR Aristocracy
                                                      • 01-17-09
                                                      • 103288

                                                      #27
                                                      I know guys that play there who bet several K's a game!
                                                      Comment
                                                      • Peep
                                                        SBR MVP
                                                        • 06-23-08
                                                        • 2295

                                                        #28
                                                        Uh, OK Dwight.

                                                        So why am I black? I just started, never cashed, just trying to bet Women's NCAA and men's halves.

                                                        Guess I will call them up.....
                                                        Comment
                                                        • Peep
                                                          SBR MVP
                                                          • 06-23-08
                                                          • 2295

                                                          #29
                                                          Well, that went badly.

                                                          No raising of limits for me for "at least an month". Like they might go broke if the let me bet a dime on sides or a nickel on halves?

                                                          What a crap pile of a book.
                                                          Comment
                                                          • Shark79
                                                            SBR Posting Legend
                                                            • 11-19-07
                                                            • 11211

                                                            #30
                                                            Originally posted by Peep
                                                            Well, that went badly.

                                                            No raising of limits for me for "at least an month". Like they might go broke if the let me bet a dime on sides or a nickel on halves?

                                                            What a crap pile of a book.

                                                            Peep call back ... ask for Nathan ext 460
                                                            Comment
                                                            • Peep
                                                              SBR MVP
                                                              • 06-23-08
                                                              • 2295

                                                              #31
                                                              OK, thanks Nathan.

                                                              Can now bet $500 on everything anyways, which is fine for me.

                                                              Thanks bud.
                                                              Comment
                                                              • topgame85
                                                                SBR Posting Legend
                                                                • 03-30-08
                                                                • 12325

                                                                #32
                                                                Deposited at this book for the second time yesterday always more than helpful and accomodating always offer at least a 50% FP if I ask for it and the customer service is bar none IMO, as far as low limits yes this is true but thats the outfit they run and if thats what is neccesary for them to keep up the good work and payout as fast as they do hell I'll play there
                                                                Comment
                                                                • coldhardfacts
                                                                  SBR Wise Guy
                                                                  • 10-19-07
                                                                  • 717

                                                                  #33
                                                                  Originally posted by Thremp
                                                                  Duke,

                                                                  Whats more pertinent is their known software error that they refuse to fix.

                                                                  If you confirm a wager at exactly the same time they move the lines, then you'll be assigned the new prices. While annoying and perverse, it does also represent the opportunity for excessive abuse.

                                                                  Huh?? That's much worse than annoying and perverse. It is thievery, unless they give you the opportunity to cancel your bet if you call in and complain.
                                                                  Comment
                                                                  • DukeJohn
                                                                    SBR MVP
                                                                    • 12-29-07
                                                                    • 1779

                                                                    #34
                                                                    Originally posted by Peep
                                                                    OK, thanks Nathan.

                                                                    Can now bet $500 on everything anyways, which is fine for me.

                                                                    Thanks bud.
                                                                    That is great! I had to have a few conversations with them to get my limits raised up also... Customer service was always friendly and helpful
                                                                    Comment
                                                                    • StickyIcky
                                                                      SBR Rookie
                                                                      • 03-24-09
                                                                      • 10

                                                                      #35
                                                                      Anyone having problems logging on to justbet? i havent been able to for a couple of days now... no reply to email either....

                                                                      also, does anyone know what code should be used for calling them from the UK?

                                                                      Thanks
                                                                      Comment
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