Betfair 50% cashback promotion problem.

[henningts]

I have a serious problem with BetFair.
From october 6th-11th there was a 50% cashback promotion if you make bets of minimum 50euro a day and receive 50% cashback on your netto losses if you bet every day.

I got the promotion mail and registered for the promotion.
Played every day for more than 50euro and had a loss of 1260euro.
The cashback was supposed to be paid october 12th and I expected 630euro.
The fact is, I got absolutly nothing.

After several emails with the support they always talked about "technical issues" to buy time.
Today they wrote my account will not be credited.They wrote:
"after investigating this further you were definitely not sent this e-mail by us".

I can prove that I have the original email in my account.Why else would I make such a big drama about it?

So, I participated in this promotion thinking I would get cashback, of course by thinking this I take higher risks.

I informed sportsbookreview already but just received one short answer.Also when I want to contact sbr and send an email to help@sportsbookreview.com after hours or 1 day the mail comes back with the information it was unable to deliver.I wanted to forward the correspondence between me and the betfair support.

justin@sportsbookreview once sent me an email asking me to forward the original promotion mail what I did but now I dont know if he was able to recieve it as I didnt get an answer after it.

Anyone any davise what I can do?

[AimingHigh]

For Betfair, I believe it's pretty pointless complaining to SBR. I think Betfair have cited privacy issues in the past as a reason not to address particular account issues with SBR.

My advice would be to contact Betfair again, including the e-mail as sent to you with full headers, asking them to reconsider. If you get nowhere, complain to IBAS and the Gambling Commission in that order. Betfair have been giving away a lot of ££ ahead of their IPO, so they're not looking to screw you (honestly!), but you might need to be a little more persistent than you'd expect, sending them proof, and e-mailing a few more times.

In the future, you should remember to take a screenshot of those "opt in" screens for these promos. I failed to do that for a Moneybookers cashback one in the summer, and didn't get the bonus I expected because I didn't have proof I'd opted in and they said I hadn't. Didn't cost me anything, of course, other than the free money I didn't get.

[henningts]

Thanks for the advises Aiminghigh.

After some misunderstanding with sbr Justin is now trying to contact Betfair and see what he can do.

Hopefully a lot.

[tommygun]

shouldnt have lost the $1260.

[henningts]

shouldnt have lost the $1260.

Knowing I receive 50% cashback on losses I backed teams and laying them on other sportsbook.
That way I would get a bunch if I lose on betfair.

Now that I didnt receive any my I have a total loss nstead of a win.

[2Bdown]

shouldnt have lost the $1260.

really, this is your advice. to quote Ocho Cinco, "child please."

[Landprofits]

In the future, you should remember to take a screenshot of those "opt in" screens for these promos.

For this purpose, I recommend a free program called Gladwin Print Screen, which saves screenshots with one press of a button.

[moonbeam]

I have a serious problem with BetFair.
From october 6th-11th there was a 50% cashback promotion if you make bets of minimum 50euro a day and receive 50% cashback on your netto losses if you bet every day.

I got the promotion mail and registered for the promotion.
Played every day for more than 50euro and had a loss of 1260euro.
The cashback was supposed to be paid october 12th and I expected 630euro.
The fact is, I got absolutly nothing.

After several emails with the support they always talked about "technical issues" to buy time.
Today they wrote my account will not be credited.They wrote:
"after investigating this further you were definitely not sent this e-mail by us".

I can prove that I have the original email in my account.Why else would I make such a big drama about it?

So, I participated in this promotion thinking I would get cashback, of course by thinking this I take higher risks.

I informed sportsbookreview already but just received one short answer.Also when I want to contact sbr and send an email to help@sportsbookreview.com after hours or 1 day the mail comes back with the information it was unable to deliver.I wanted to forward the correspondence between me and the betfair support.

justin@sportsbookreview once sent me an email asking me to forward the original promotion mail what I did but now I dont know if he was able to recieve it as I didnt get an answer after it.

Anyone any davise what I can do?

Please realise that every of this gambling business companys want to fugg you.
And unfortunately there are hundreds of SBR dickheads supporting this buiseness.

Some of those dickheads with to much ** Donalds big mac´s in their brain you can find here:

http://forum.sbrforum.com/sportsbooks-industry/741161-carefull-5-dimes.html

As for betfair in this case:
They give me a 1185 Euro cashback in this promotion

[moonbeam]

another question:
Why do SBR put this bullshit on their starting page while any advertising book can fugg the punter the way they want without any perception of SBR?

[Chopsticks]

another question:
Why do SBR put this bullshit on their starting page while any advertising book can fugg the punter the way they want without any perception of SBR?

I can only speculate, but I imagine it is something like this:

Betfair and bullshit bookies do not have a working relationship at all with Sportsbookreview. I can't imagine SBR can just call Betfair and talk to management on any level and expect to get anywhere. So to name and shame them on the front page would be part of the strategy to get them to go back to the case and see if everything was handled correctly. It is kind of like blackmail. This is obviously not how it really works, but a dramatic example showing how it works:

Betfair clerk: Welcome to betfair, thank you for calling us. What can I do for you?
SBR: Hello, this is Justin7 from Sportsbookreview.com. I want to speak to someone in regards to a wagering dispute.
Betfair clerk: I am sorry sir. We do not divulge customer information to third parties.
SBR: I must insist.
Betfair clerk: Hang on, I'll patch you through to my supervisor.

bip-bop-dup-bip.

Betfair supervisor: Hello this is John. How may I help you?
Sbr: Hello. I would like to discuss a player complaint.
Betfair supervisor: Sorry, we will under no circumstances discuss our customers with you.
Sbr: You do realize that we will have to put the complaint in our news feed and that thousands of players will see it, giving you a lot of bad press?
Betfair supervisor: Yes, but we still won't discuss anything with you.
Sbr: Fine! Be that way.

** SBR presents Betfair's wrongdoing on their front page **
(And hope that someone at Betfair will feel that this bad press is unnecessary, so they revisit the case/try to find another solution)

Obviously this works better with some bookies than others. I can't imagine that it works with Betfair. But it does help with bookies like mansion88 and balkanbet and other bookies that have been in the news feed lately.

---

Now, if the dispute was with Betjamaica, Bookmaker, Betphoenix, TheGreek, 5Dimes, Betonline, Rebatewager, Carib++++++

Then SBR probably has a direct line to the people in charge and can discuss things without a lot of hassle. This is obviously a service that the bookie is obliged to have. But it benefits all parties. If Carib are willing to revisit cases/listen to SBR/whatever, then they will probably get a decent rating, provided that they are fair in other areas of the business (i.e. not offering -140 lines, charge $50 bucks for withdrawals, don't refund deposit fees, can't seem to grade wagers correctly+++). It builds up a level of trust and sbr gets an insight in how the bookies business work and how they do things.

If Sbr was to name and shame Carib every time a dispute would come up, then I am not sure Carib would want to continue having this working relationship with sbr, where they can just call you up/visit you at their convenience.

So in short:
If the bookie works with SBR and give them a chance to mediate and help the player with the concern, as clearly a lot of the "top books" do, then you get a free pass, maybe not if you go really crazy, but they will go easier on you. This benefits all parties.

If you don't work with sbr at all or don't care what they say (or at least say that you don't care), then SBR will put you to the test and name and shame you. Perhaps the bookie learns that it is a good idea to listen to SBR in the future...
---

I dont know.. that is kind of how I think it works. I am not saying it is the right or wrong way to go about it. But yeah.

[Santo]

What that analysis is missing is that the *law* prevents disclosure of information from many European/Australian bookies, SBR can try all the coercion they want but it's pointless because the ramifications of breaking the law are far more severe.

[henningts]

Update.
No further response from Betfair.
4 days ago after telling me I would get nothing the german support said its still under investigation.
But no reply after that its such a shame.

Also I didnt get further response from SBR.
I cant write emails to sbr because after 24hours or so they all come "returned to sender" .

[henningts]

Another update.
Obviously betfair is now blocking my email adress so I cant write them anymore.
Always I got a confirmation email the mail was recieved and within time I will receive an answer.

Now, nothing.

This is getting ridiculous.

[moonbeam]

"
I can prove that I have the original email in my account.Why else would I make such a big drama about it?

Could you please post your "original email" here?

Everyone was able to sign up to this promotion. But are you really invited by betfair via email?

I don´t think so.

I think you have used one of those links that was posted everywhere in the internet and in any forum

and SBR is thick enough to put this bullshit on their starting page

Shame on you SBR!!!!

[lukahh]

hmm. first of all, i'm surprised betfair offered such generous promotion. too bad i wasn't offered anything. because BF only earns the comission, not full losses, the offer is outstanding.

SBR is very quick to react on anything vs Betfair, because it tries to spread the rating between paying advertizers and other good bookmakers.

[protein]

This was not public promotion as far as I know. It was by invitation only.

[henningts]

This was not public promotion as far as I know. It was by invitation only.

I got their promotion mail (invitation), otherwise I would make so much terror.

[lukahh]

any news on this?
if you have their original email, it should not be too hard to prove they sent it to you. make a screenshot of the mail and send it to them, and forward them their own original mail.

or maybe moonbeam was right all along?

[davidchong]

i got that email

[Justin7]

What that analysis is missing is that the *law* prevents disclosure of information from many European/Australian bookies, SBR can try all the coercion they want but it's pointless because the ramifications of breaking the law are far more severe.

1. Disclosure is permitted with player consent. Almost every player clicks "agree to disclose" on the complaint form.
2. You can work around data protection. You can discuss things generally without addressing a particular dispute. Then, ask them to look at a player's account and discuss it with the player.

If Betfair were serious about treating players fairly, they could do so. They don't care. There have been several complaints on this recent promotion, and Betfair's stance borders on fraud.

[jimbo747]

Sounds like OP's word against BF, where apparently both have 'proof' of their stance.

I received the 33% email, wife didn't. Would take me 10 minutes to knock up a convincing looking email with fake header to present to SBR as 'evidence', yet people always quick to slate the bookie on here. These aren't some shady costa rican outfit. Don't agree at all with the statement that 'Betfair's stance borders on fraud.', and for a Mod to say this before any conclusion has been made about the case doesn't inspire confidence that it will fairly judged IMHO.

[Justin7]

Sounds like OP's word against BF, where apparently both have 'proof' of their stance.

I received the 33% email, wife didn't. Would take me 10 minutes to knock up a convincing looking email with fake header to present to SBR as 'evidence', yet people always quick to slate the bookie on here. These aren't some shady costa rican outfit. Don't agree at all with the statement that 'Betfair's stance borders on fraud.', and for a Mod to say this before any conclusion has been made about the case doesn't inspire confidence that it will fairly judged IMHO.

Do the terms of the promo limit it to players receiving emails?

I have several complaints open on this one promotion. When Betfair makes up their mind on an issue, they become oblivious to the facts... Not just here but in every dispute.

[Santo]

1. Disclosure is permitted with player consent. Almost every player clicks "agree to disclose" on the complaint form.
2. You can work around data protection. You can discuss things generally without addressing a particular dispute. Then, ask them to look at a player's account and discuss it with the player.

If Betfair were serious about treating players fairly, they could do so. They don't care. There have been several complaints on this recent promotion, and Betfair's stance borders on fraud.

SBR are THE mediation option of choice for offshore disputes. They are NOT for disputes with UK bookies, or where other, enforceable, regulation regimes exist. I can fully understand that Betfair want disputes to go through the formal process rather than discuss them with SBR, and the rhetoric put forth certainly won't help your relationship with them; your coercive power with CR bookies just doesn't exist in the UK marketplace...

[Justin7]

... your coercive power with CR bookies just doesn't exist in the UK marketplace...

True. Why would Betfair want to be held accountable? They can just make up an unsupported bullshit reason, and IBAS will rubber-stamp the decision.

[vitalyo]

Great Now betfair don't want to honer promo offer .
I side with Justin and a players . Total bull shit !

[Santo]

IBAS apply a different standard to SBR. That's simply a fact, but it is not a rubberstamp. We could have an argument of the merits of both systems, and truthfully there is probably a happy medium.

I just think that your rhetoric on these cases is, if anything, counter-productive. You would be better served helping the players write legally supported IBAS / Gambling Commission claims than attacking the book on your front page, which will have little impact on anything (I doubt you'll find many, if any, who would stop playing at Betfair because of a story on SBR).

And if we want to get back into the legal discussion, would you really argue that the players in this case come to the table with 'clean hands' (clean hands doctrine)?

[jimbo747]

Do the terms of the promo limit it to players receiving emails?

Yes. Its a personalised email saying that the recipient is eligible, hence why some had 50% and most others like me received 30%. (I imagine most people with disputes leave this little detail out)

Plenty of chancers managed to opt in too, and by the looks of things some even got paid. Then BF put a hold on payments for a while so they could check who should and who shouldn't have received cash back.

[Justin7]

Yes. Its a personalised email saying that the recipient is eligible, hence why some had 50% and most others like me received 30%. (I imagine most people with disputes leave this little detail out)

Plenty of chancers managed to opt in too, and by the looks of things some even got paid. Then BF put a hold on payments for a while so they could check who should and who shouldn't have received cash back.

Jimbo,

Show me the term limiting it to a recipient of the email. This is a simple fact, not an interpretation.

[Justin7]

IBAS apply a different standard to SBR. That's simply a fact, but it is not a rubberstamp. We could have an argument of the merits of both systems, and truthfully there is probably a happy medium.

I just think that your rhetoric on these cases is, if anything, counter-productive. You would be better served helping the players write legally supported IBAS / Gambling Commission claims than attacking the book on your front page, which will have little impact on anything (I doubt you'll find many, if any, who would stop playing at Betfair because of a story on SBR).

And if we want to get back into the legal discussion, would you really argue that the players in this case come to the table with 'clean hands' (clean hands doctrine)?

You are right on several points Santo.

I have read quite a few IBAS opinions. They often ignore facts or basic premises of contract law to reach their decisions. While they occasionally do support the players, they are nowhere near as fair as would be an Enlglish court (or US courts based on English law).

[Santo]

Fair enough. You can appeal IBAS decisions to the courts though; arbitration is just the recommended first step. From an IBAS press release:

The Gambling Act which enforces betting contracts also allows the betting public recourse through the courts and O’Keeffe expects a legal challenge to an IBAS ruling ‘at some point’. He added: ‘It’s inevitable that one of our rulings will be legally challenged especially with the complexities of Contract Law but we remain confident that the IBAS option remains a swifter, cheaper and fair adjudication service from a panel who are experts in their chosen specialist fields.’