How much do they have to pay for an A+ rating? The customer service is tragically poor. I've been trying to set up a new account for three days and they can't get it straight. If I could go back in time, I would under no circumstances open an account there. I'm already looking forward to getting out of there. Yikes.
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Their website is not the best, they seem to be having a problem with it, I found I could not speak with livechat 24/7 only when it seemed to be 'manned' in working hours, but they were very helpful when I finally got through.Comment -
Don't be too quick to judge, some good books don't have good cs.Comment -
What does cs have to do with getting paid timely, which is basically what sbr rating means?
I'd rather have a solid book, than a smooth talking sales rep stealing me blind
Want good service without caring about what happens after you deposit, BetUs is for you. Experienced players stick with shops like legends for a reason. 5dimes same issues, cs is slow, but you never read about payout delays there either. Give them time, they can be slow, but worth it.Comment -
I'm not new to this. I opened my first off-shore online account in 1996 and I've had accounts at a dozen books. In the three days I've been with Legends they have done exactly nothing to impress me and many things to frustrate and annoy me. It doesn't have to be like that but so many people are willing to let shops slide because payouts don't take a month. Well, as long as all that is expected that's all we, the players, will ever get. Timely payouts and competent customer service and are not too much to ask. I know for sure that Legends doesn't have one. I'll let you know if they have the other.Comment -
i like legends site, ive seen it a few times it looks like a decent place to play. id have to use livechat to make sure thoughComment -
You really need your hand held signing up for a book?Comment -
I have never been treated more poorly by a book than I am being treated right now by Legends.
They take my credit card info and then tell me they don't take ** even though the website says very clearly "** accepted." I send VC information--now the second time I've sent sensitive info to them--and I find out more than two hours later that they won't take my VC. So I set up a ** transfer after being promised a $25 freeplay in addition to 35% sign-up bonus. I contact CS through chat and speak to what I can only assume is a retarded chimpanzee who will not answer my question regarding rollover requirements. The chat is terminated before my question is answered. That'd be the 2nd time a chat was closed by the CS rep before my question was answered. I contact CS through email and....three hours later...I'm told that no chats were terminated on me! I breathe deeply, go to the gym, and let it roll off my back. I get back home and figure I'll resolve the bonus question and be done with it, and plan to withdraw whatever's left in a few weeks after I satisfy my rollover requirement. Holy ******* Christ, but it gets worse! They want my password via a live chat, the single least secure way of transmitting info. Then after wragling over that, I'm told there's "no note on my account" regarding the 35% deposit bonus DESPITE THE EMAIL CONFIRMATION I RECEIVED FROM CUSTOMER SERVICE. SO now I'm rather angry and I'd like to close the account. Just send me my money back, I'll move on, Legends can move on, and we'll be done with each other. No harm no foul, right? But no....I'm told there's a "10% fee" plus they'll debit my account the ** fees they promised they'd pay. Jesus H. Christ. Worst mistake I've made in a long time is opening an account there.Comment -
Thanks for the updateComment -
One of the more over rated books imoComment -
how do you guys even deposit into legends? Seems they don't take any debit/cc anymoreComment -
i always thought the safety of funds (quick and easy withdrawals) is the most important aspect, and that is what legends ensures
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One of the most important i think is how Legendts behave at payments.Are they ok and fast?Do they accept Moneybookers deposits from Europe?Comment -
I was just about opening account with them but will reconsider now. Thanks for sharing the information.Comment -
There are another much better books than Legends with better odds, more leagues, Costumer Service, Payment methods...
I do not really understand why they are A+ in SBR.Comment -
very fast payouts but lack in other areas IMOComment -
very vanilla yes...terrible noComment -
Every book, even A+ ones are going to have a few stories like this. Every company has a few new or inexperienced employees and that can lead to the BS you have had to put up with. In any business not 100% of customers are going to be satisfied 100% of the time. But I only use 2 books and Legends is one of them. The only thing I don't like about them is they don't offer as many wagering options as some others, this is why I use a 2nd book. But they are rock solid and I have never had an issue with their CS and payment is very fast. BetJamaica is A+ and I think their CS is worse than most B books. And just FYI, what you mentioned about entering your CC info only to find out they don't take it. If your a US player no book is going to take a CC for deposit anymore. But almost every book still has that option on the payment screen (I'm assuming for international players) It will give you a "pre-auth" and you need to call only to find out they can't process it. Go to 5Dimes, Betphoenix, BetJamaica, etc. they do the same exact thing. I agree their software should recognize you're a US player when you sign-in to your acct and not give you the CC option, but unfortunately they don't. I've wasted time entering CC info on their website and then having to call only to find out the cant process it, no biggie and I move on. **/** is the only way to go nowadays for US players. As far as your issue, it sounds like you have all the documentation to backup what you're entitled to, so just ask to speak to a supv and you'll get it cleared up. After you get past this I think you'll see their one of the more solid books out there. GLComment -
The short of the matter is this: I opened the account on Monday. It's now Thursday and my problems still haven't been properly managed. You all say that the payouts are quick. Well I be damned if I can figure out how any of you have the patience and tolerance even to get a deposit processed there. I sent an email about 16 hours ago to Legends CS seeking final resolution of a problem that never, ever should've occurred to begin with. I'm still waiting to hear back.
I've agreed for a long time with the general consensus that BetPhoenix had the worst CS in the industry. I am now reconsidering that opinion.Comment -
I'm from UK and I've never had any problem with this book; cs, deposit or cash-outComment -
I've made about 10 deposits via ** there this year and every time they were credited w/i an hour never had a problem. What issue are you having with your deposit that hasn't been resolved in 3 days? Don't email them and wait for a response, this book as well as most books i've experienced take atleast 24 hours to respond. Just pick up the phone and call them or live chat.Comment -
Here's my take on the situation, the OP is rightfully pissed over some bad cs. That said, it happens, they should give what was promised and if the OP doesn't like that, he can cash out less penalty. As long as legends makes a valid effort to correct the mistake in a reasonable 2 day period.
As far as those who feel if we all just band together, demand quality and solid payouts and it will happen, sorry but it won't. To begin with, gamblers always want something for nothing. Guys will always chase that 100 percent bonus, ignoring CS. Secondly, its an industry rooted in a 2nd world country ran by guys with questionable backgrounds. CS aint a priority to many, some shops are ran by guys just a notch above crack dealer IMHO.
Play where you are comfortable and treated right. Not worth it to chase a bonus. There will be mistakes at the best of shops, keep in mind these are small operations compared to a large vegas property, set expectations accordingly.Comment -
I had a bad experience with Legends a few years ago. I wanted to cash out, and they recalculated my rollover a couple of times telling me I could and then that I couldn't cash out and keep a bonus. I was not bonus whoring,and I felt sure that I'd met the rollover requirement by a mile. I finally got out of there with more money than I put in, but it was frustrating for a couple of weeks because they were slow and non-comprehending in dealing with me by email. I would never play there again.
All that said, I agree with the consensus which is that the way the OP is being treated is not an outrage, nor is the hyperbole of SBR's A+ rating. Stay the course, if another week goes by let SBR intervene, and then get out. It's not worthy screaming bloody murder over, and it's not going to help your cause.Comment -
Legends
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From SBR´s advertisement text:
Legends sets itself apart from other sportsbooks with an emphasis on friendly and efficient customer service.
HELLO SBR?
could you please wake up somedays and realise Legends don´t offer any customer service!
WTF???Comment -
My take on this book when I played there a few years back was that they
are afraid to take a bet. They are so over rated. But.......maybe things
have changed since I played there.Comment -
UPDATE: It's worse than even my first bad experiences!
Turns out Legends doesn't "do" cents. Everything is in whole dollar amounts. That means you only get actual lines if your unit is $100 and you're always betting "to win" (except in the case of +money lines, of course). Example: a $20 bet at -110 pays $18, not $18.18. A $50 bet at -110 pays $45 not $45.45. Depending on the size of your unit (
) that means the house has an even greater advantage than usual. If you bet $50/game you need to win 52.6% to break even at what are actually -111 odds. The kicker is that this policy isn't published anywhere on the website and you can only find this out by contacting customer service and asking. Know how I know? Because I contacted customer service and asked. Yikes.
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