I had something similar to what the OP is taking about happen to me.
My old CC number was stolen (2nd time in 2 years since moving to Miami btw) and when I requested a payout Bodog said that I needed to confirm that card too. Problem was that I shredded that card months ago.
I called customer service and told them that the card was deactivated 6 months prior and was irrelevant to the deposit from which my payout came. The guy I spoke with was very helpful . He said that he would look into it and see if he could verify the card for me. Within 30 minutes, he called me back and I was good to go. This may or may not be normal for them - the card used for my deposit was a reissue of the stolen card, so the first 8 numbers were the same.
As for taking a long time to get checks - i received my last check 2 or 3 days after I put the request in! I don't know where they ship the checks from, but if they are sent from the Caribbean - where I live may very well be the reason for that.
See . . . I don't have all bad things to say about the Dogger.
My old CC number was stolen (2nd time in 2 years since moving to Miami btw) and when I requested a payout Bodog said that I needed to confirm that card too. Problem was that I shredded that card months ago.
I called customer service and told them that the card was deactivated 6 months prior and was irrelevant to the deposit from which my payout came. The guy I spoke with was very helpful . He said that he would look into it and see if he could verify the card for me. Within 30 minutes, he called me back and I was good to go. This may or may not be normal for them - the card used for my deposit was a reissue of the stolen card, so the first 8 numbers were the same.
As for taking a long time to get checks - i received my last check 2 or 3 days after I put the request in! I don't know where they ship the checks from, but if they are sent from the Caribbean - where I live may very well be the reason for that.
See . . . I don't have all bad things to say about the Dogger.