forgot 5dimes username

[belvedere86]

does somebody know how to get it back? i dont see any link like "forgot username/pasword"

[Mikail]

go on live chat. I'm sure using your info provided they can verify it's you and give you your username and password or send it to you by email.

[belvedere86]

they asked my pasword but because i have still money on the account i need to give them a scan of my ID and im at work now pfff

[moneygame]

What can they do with password without username?

[Hareeba!]

What can they do with password without username?

presumably they would have been intelligent enough to ask for real name, address etc to find him in their database

[cactuslv]

email 5dimes suport

[Rollins08]

It seems like this would be a more common problem. Have you called them?

[belvedere86]

actually I found it back on my home pc

so stupid that you cant pick your own username. is this something common for those books? european sites like Unibet /bwin let you pick your own username.

[skrtelfan]

Yeah, 5D is really bizarre about their account security. I had my username stored on my home computer and once I wanted to place some bets while I was out and forgot my username, and they required an ID scan just to get my username. The dumb thing is that they send out emails once a week to all their customers with the username in the email, so their policy is rather inconsistent. "We'll email you your username once a week, but if you need it any more often than that, we'll require a scanned ID."