Wagerchief giving me the runaround on pay out

[Order66]

Same thing happened to me. I waited over a week for a payout, posted on here and suddenly my payout was handled next day. Was supposed to get another payout, had a communication mishap with my account manager, payout never got sent and I lost my balance. I haven't been back since and never will. The next week I funded my account at RebateWager and the first payout I requested ($1375) was done in 15 minutes to my debit card. As RW has shown, payouts can be done in a timely manner and when you ask for your money, you will get it without a hassle. All books should be like this, but sadly few are...

[Wagerchief]

Hi Order66

You mean this thread?

http://forum.sbrforum.com/sportsbooks-industry/521801-wagerchief-total-joke.html

I will be on the board more often and making sure everyone gets what they want in a timely fashion , also guys my PM box is empty now and if you need anything I will be on call.

By the way the free half point rules and early bird NFL bonuses are posted on the site

Have a good one guys .

[BigDaddy]

Same thing happened to me. I waited over a week for a payout, posted on here and suddenly my payout was handled next day. Was supposed to get another payout, had a communication mishap with my account manager, payout never got sent and I lost my balance. I haven't been back since and never will. The next week I funded my account at RebateWager and the first payout I requested ($1375) was done in 15 minutes to my debit card. As RW has shown, payouts can be done in a timely manner and when you ask for your money, you will get it without a hassle. All books should be like this, but sadly few are...

yeah i also like the books that take the money out right when you request it.

betjam the money is out before you get off the phone with them.

good to hear RW does the same its nice to know which books do and which ones don't

i will say BP and BM do take time to take it out of the account but they have always paid me.

[ehp6737]

I'm sure WC doesnt make it standard practice to treat players like this, but the whole thing sounds shady....even if your email was "having problems", the player said he tried to contact via phone and spoke to a few reps and got the run around...a month is an unacceptable timetable for a payout no matter what the excuses. I'm just happy there is an SBR so players have another avenue to resolve these types of situations and it makes the books be accountable for their actions.........

[midnight777]

so would a player feel safe having a balance between 4 and 5 grand @ wagerchief

[Wagerchief]

I do understand your concerns and as a player myself I respect all of your opinions , this is what the forum here is for. But in reality in 2 years of Wagerchief being around there has never been a thread of this sort till now , whatever the reason may be for the delay Tomcast went through was not intentional and once I was made aware of it I handled it the fastest I could , in the future feel free to PM or ask for my personal toll free # and I will be more than happy to help out .

On the other hand I think some of you are being rather unfair and one sided with your opinion why do we not dig up the forum or call out wagerchief players and we can see what the feedback will be.. there are over 20+ threads of good feedback and if that is still not good enough lets bring in Bill Dozer to comment on us .

Delays should not be accepted by players we all agree on that , but to call Wagerchief "shady " and imply certain situations for ONE thread in the sportsbook's lifetime is not quite a true judgement on our operation.

Thanks!

The chief

[tommygun]

Hmm 3 players with delayed payouts, that multiplies to 10 and so forth. I think i will just stick with betfair. Thanks.

[hawaiiboy396]

I was thinking of using wagerchief for this upcoming year good to know that they can be trusted. Hey wagerchief man you think you can hook me up with a nice bonus for this upcoming football season. Shoot me a pm , Thanks

[big joe 1212]

I was thinking of using wagerchief for this upcoming year good to know that they can be trusted. Hey wagerchief man you think you can hook me up with a nice bonus for this upcoming football season. Shoot me a pm , Thanks

Everyone gets nice bonuses there!

Just sign up and call for the specials!

[tommygun]

Everyone gets nice bonuses there! Just sign up and call for the specials!

hmm yeah but for how long? where is this books server based etc? let me guess, the "no holds barred,do what we want, we have laws but don't follow them and they arent enforced" costa rica? Definitely not touching this book with a 10 foot barge pole, everyone else go right ahead, at least i will be resting easy.

[Wagerchief]

hmm yeah but for how long? where is this books server based etc? let me guess, the "no holds barred,do what we want, we have laws but don't follow them and they arent enforced" costa rica? Definitely not touching this book with a 10 foot barge pole, everyone else go right ahead, at least i will be resting easy.

Hi Tommy ,

Thanks for your feedback.

Why dont we let SBR answer your questions ?

Most of the offshore books that take US clients are based out of Costa Rica .. right ??

Again I dont want to beat a dead horse either but how come you didnt comment for the last year + on all the good wagerchief feedback threads?

Again I will let the people who play at Wagerchief do the talking and SBR , not me.

Of course there are mistakes sometimes it happens in every major business how they are handled is also just as important . Fact here is really simple.

1. There was a mistake on our end and the player got paid in 10 minutes .

2. The sportsbook has nearly an impeccable reputation I will let you dig the forums up not only this one..but all of the net

3. We strive to treat every client like a VIP and we offer some good deals , one thread really does not provide a true assessment of Wagerchief .

Thanks and lets all enjoy NFL !!!

[Bill Dozer]

I can say we don't have any payout complaints and off hand can't remember receiving one since they launched. WagerChief has been good with CS as well.

Going into football they do need to improve customer service to keep up with growth of being more than a new forum advertised book. This feedback is good for them. An email going out to players when they request a withdrawal and some other upgrades will help them keep their track record for payouts and players feeling like they still get the same personalized service they had when they were brand new.

[tommygun]

Hi Tommy , Thanks for your feedback. Why dont we let SBR answer your questions ? Most of the offshore books that take US clients are based out of Costa Rica .. right ?? Again I dont want to beat a dead horse either but how come you didnt comment for the last year + on all the good wagerchief feedback threads? Again I will let the people who play at Wagerchief do the talking and SBR , not me. Of course there are mistakes sometimes it happens in every major business how they are handled is also just as important . Fact here is really simple. 1. There was a mistake on our end and the player got paid in 10 minutes . 2. The sportsbook has nearly an impeccable reputation I will let you dig the forums up not only this one..but all of the net 3. We strive to treat every client like a VIP and we offer some good deals , one thread really does not provide a true assessment of Wagerchief . Thanks and lets all enjoy NFL !!!

Hi WagerChief, appreciate your reply, just a few points:

a) Havent been a member of the site for a year.
b) you guys have had some slow paying withdrawals that i have read on the forums, that to me doesn't instill confidence in the book, does not make me want to join.
c) you guys are based in Costa Rica, why Costa Rica anyway?????
d) Wager Chief appears among the advertisements on the SBR page, thus maybe less bad feeback and reviews from SBR (eg. Bet Phoenix reviews)
e) I myself do not live in the USA so the site does not appeal to me.

Just seems really shady to me. I will take my business elsewhere but if any other SBR readers want to join your site I will not deter them, feel free to join Wager Chief.

[tommygun]

sorry forgot to mention another point i forgot to bring up is WagerChief is associated with BetPhoenix and they have been going down hill lately, care to explain Wager Chief, maybe put a few people's minds at rest?

[mtneer1212]

Hi WagerChief, appreciate your reply, just a few points:

a) Havent been a member of the site for a year.
b) you guys have had some slow paying withdrawals that i have read on the forums, that to me doesn't instill confidence in the book, does not make me want to join.
c) you guys are based in Costa Rica, why Costa Rica anyway?????
d) Wager Chief appears among the advertisements on the SBR page, thus maybe less bad feeback and reviews from SBR (eg. Bet Phoenix reviews)
e) I myself do not live in the USA so the site does not appeal to me.

Just seems really shady to me. I will take my business elsewhere but if any other SBR readers want to join your site I will not deter them, feel free to join Wager Chief.

Oh lord...... where do these people come from? Why Costa Rica........ what did he expect, Chicago? That question alone shows his lack of knowledge.

After looking at some older posts, he also thinks that Pinnacle does not deserve an A+ rating.

He also is a constant positive promoter for Betfair --- at least he is shilling a decent book.

[Wagerchief]

Hi guys,

Thanks for the feedback I always value poster feedback and I respect it in the end this is what the forum is here for.

I would like to clarify this .. this is was a mistake on our end and for that I apologize, as soon as I was made aware of it I did what I could and got the players paid within minutes . When I founded Wagerchief I always made sure people were treated correctly and always got paid and aside from this slip people always have.

I offer people this

1. Free moneygrams and ** payouts
2. Monthly giveaways
3. 100% freeplays
4. Free half points

AND personalized service .

I do not think this is a fair judgement of our operation when you can go ask ANY other forum mod on other sites if they ever had any payout complaints about me and I will grant you $500 freeplay for each you can find please make them legit

I can say we don't have any payout complaints and off hand can't remember receiving one since they launched. WagerChief has been good with CS as well

Cheers!!

THE CHIEFFFFFF

[Cuse4tw]

ive been with WagerChief since around march-april....and i have nothing but positive things to say. i love the promos and shawn has to be one of the best in the business. the fact they offer free **/** payouts to us is so clutch.

i would recommend the chief to anyone around

[tomcast]

An email going out to players when they request a withdrawal . . . will help them keep their track record for payouts and players feeling like they still get the same personalized service they had when they were brand new.

They already do that. The e-mail acknowledgment for my current pending payout is dated July 21 so we are at 9 days now, 7 business days.

[Wagerchief]

Hi Tomcast,

Yes right now moneybookers payouts are 8-10 working days but if you are willing to take a check or ** I can take care of that right now .

Thanks

The chief!

[BigDaddy]

Hi guys,

Thanks for the feedback I always value poster feedback and I respect it in the end this is what the forum is here for.

I would like to clarify this .. this is was a mistake on our end and for that I apologize, as soon as I was made aware of it I did what I could and got the players paid within minutes . When I founded Wagerchief I always made sure people were treated correctly and always got paid and aside from this slip people always have.

I offer people this

1. Free moneygrams and ** payouts
2. Monthly giveaways
3. 100% freeplays
4. Free half points

AND personalized service .

I do not think this is a fair judgement of our operation when you can go ask ANY other forum mod on other sites if they ever had any payout complaints about me and I will grant you $500 freeplay for each you can find please make them legit




Cheers!!

THE CHIEFFFFFF

good to know

[tommygun]

Oh lord...... where do these people come from? Why Costa Rica........ what did he expect, Chicago? That question alone shows his lack of knowledge. After looking at some older posts, he also thinks that Pinnacle does not deserve an A+ rating. He also is a constant positive promoter for Betfair --- at least he is shilling a decent book.

Dude Betfair is a quality organisation, just trying to help people to find the best sports betting organisation out there.
Cheers for replying WagerChief

And mtneer1212 there is no reason why books cant setup somewhere else other than a dodgy 3rd world country, dick.

[tommygun]

ps. mtneer1212 i never said pinnacle didnt deserve an A+ rating, get your facts right.

[mtneer1212]

Dude Betfair is a quality organisation, just trying to help people to find the best sports betting organisation out there.
Cheers for replying WagerChief

And mtneer1212 there is no reason why books cant setup somewhere else other than a dodgy 3rd world country, dick.

You are correct -- Betfair is quality. But Wagerchief comes on to get issues resolved, and you want to bait him and call him a fraud. We need more reps from books on here, not less.

And secondly, Costa Rica is hardly a third world country, so maybe you should stick to what you know.

[rake922]

WagerChief is stepping up their game

[tommygun]

You are correct -- Betfair is quality. But Wagerchief comes on to get issues resolved, and you want to bait him and call him a fraud. We need more reps from books on here, not less. And secondly, Costa Rica is hardly a third world country, so maybe you should stick to what you know.

How am i baiting him mtneer? I asked some questions and I expected them to be returned with an answer.
And as you said yes it's great having sports book reps on here so we can ASK THEM QUESTIONS and get conflicts resolved. Maybe you should actually read what people write instead of making up your own bs. Cheers.

[mtneer1212]

Hi WagerChief, appreciate your reply, just a few points:

a) Havent been a member of the site for a year.
b) you guys have had some slow paying withdrawals that i have read on the forums, that to me doesn't instill confidence in the book, does not make me want to join.
c) you guys are based in Costa Rica, why Costa Rica anyway?????
d) Wager Chief appears among the advertisements on the SBR page, thus maybe less bad feeback and reviews from SBR (eg. Bet Phoenix reviews)
e) I myself do not live in the USA so the site does not appeal to me.

Just seems really shady to me. I will take my business elsewhere but if any other SBR readers want to join your site I will not deter them, feel free to join Wager Chief.

Sorry, but this is baiting.

A) He has been on the site longer than you -- you have logged a whole 4 weeks on the site. So for you to ask this question is baiting.

B) Completely legit question, but no need to add "does not make me want to join" -- that part is baiting.

C) This question is completely ridiculous. There are only dozens of books in Costa Rica..... which is not a third world country like you make it out to be. This is another negative baiting question.

D) You should take this up with SBR, not WagerChief. I trust SBR, and if they say they are a B, then they are a B as far as I am concerned.

E) Be glad you don't live in the USA and be glad you have access to more books, like Betfair. If Betfair were available to US players, they would be as popular as any on the A or B list.


Your final comment about being really shady is based on your own opinion, which you are entitled to. I've read a lot of your posts, and you have some decent opinions, but if you are going to try and tear down other places besides the coveted Betfair, do it on facts rather than hearsay and opinion. I hope your second month at SBR is as rewarding as your first month.

[Doug]

Is it profitable to give free half points, 100% bonuses and free **/ ** payouts ?

nice for the customer but it seems like too much to turn a profit.

[Wagerchief]

Is it profitable to give free half points, 100% bonuses and free **/ ** payouts ?

nice for the customer but it seems like too much to turn a profit.

Hello guys,

Thanks for the feedback in this thread .

This is a very good question.

100% freeplays are standard we offer that as a sign up max $200 with a nice rollover . For larger deposits up to 60% freeplay

Free Half points unless giving on 3s or 7s does not cost the house much .

If I were giving -105 and free half points I would be booking myself at all bets EV+ but we are not we might lose some juice but with a greater volume its compensated .

Have a good one guys

THE CHIEF

[tommygun]

Well sorry mtneer1212 just because i joined in early July this year doesn't mean i havent been on this site as a guest viewing, it was not a baiting question.
ON your second point there you have nothing, I was simply stating some flaws of the site that may stop people from joining. Not even going to bother any rebuttal of the other points you brought up. Because if you actually read what I had to say then you would realise this was my matter of opinion and I was simply trying to draw the questions out which would be plauging on other peoples minds. If WagerChief came out and answered these questions then im sure he would put a lot of people at ease. One thing you are forgetting mtneer1212 is that we are the customer, this is OUR money on the line, I dont know about you but i value the $$$. Having WagerChief on SBR is great and as i've said previously he should be open to us asking questions, thats the manner of any professionally run business.

In conclusion, i was not trying to "bait" wagerchief i was simply asking a few questions that may have been on peoples minds, big deal.
I bid you a good day.

[VTranX]

i might give wagercheif a whirl. seems like an honest book.

[ronald]

deleted

[mathdotcom]

ronald look up 3 posts . . .

[ronald]

ronald look up 3 posts . . .

Ah yes yes, bon, I noticed the name earlier in the thread. Please forgive me. Lately I have been having some dental issues....and some mental issues. However, I have been in discussion lately with a few of my plants. They have been helpful at resolving various issues.

[big joe 1212]

No one has claimed the $500 free play!

I guess that shut up the naysayers!

[VBOMBER]

Just wanted to share my extremely positive experiences as a player at WagerChief. Joined about 6 months ago, and have been treated very fairly. I have requested 4 payouts at various times during the 6 months, and received the first 3 all within 2 days (two by bankwire, and one by check). The 4th payout request was just recently, and originally supposed to arrive by check. My account manager, who I have had nothing but great things to say about, was embarrassed that a week went by and my check was still not issued. I was never nervous about actually getting paid, and understand that occasionally almost every book experiences some sort of processor issue under the current offshore environment. I contacted poster Wagerchief just to see if there was anything on his end he could manage as I ideally wanted the money for a vacation. Poster Wagerchief took immediate action and found the most effective and efficient means to get my money to me the next day!!

I feel tremendously lucky that I have both an account manager that is sincere and willing to help me out in anyway he can, as well as access to an additional means of help/info/service in poster Wagerchief. I will definitely continue to be a loyal player at WagerChief this football season as their customer service is outstanding, payouts are extremely timely, bonuses are nice, and the free half point is sweet icing on the cake. Again just my experiences, but I don't see any reason they would treat me differently than any other customer they have.