Bookmaker/DSI/Betcris Stops Bonuses for European Players

[ChewFu]

Deposited $5k at Bookmaker the other day for the 10% reload offer advertised on site. Terms do not exclude European players. CS told me (on livechat) I was eligible for the bonus before I deposited and even offered me an increased bonus for an increased rollover. Declined that and stuck with the original bonus I deposited for. CS told me funds would be processed as soon as possible.

Went on livechat 3 hours later when freeplay had failed to appear. Was told that I was no longer eligible for the bonus as I was European. I told them that I had already been promised the freeplay and presumed they would be honouring this agreement. CS said they would not and were invoking their right to seize bonuses at any point for any reason.

Was also told that if I want my deposit back free of charge I have to withdraw a maximum of $2,500 per Friday.

Not really the sort of behaviour I'd expect from an A+ rated book. Not a huge deal really, but thought this info might be useful to some folk who are going to misled into depositing by CS, only to be denied a bonus. Been a customer there for a fair while, so not sure why they're suddenly denying Europeans bonuses, but hey ho...

[Thremp]

File a complaint. This is blatant bait and switch.

[SBR Lou]

Was it a member of sales you spoke to, or CS?

If the terms turned out to be clear and you were simply given inaccurate info by a live chat clerk there may not be a way around it, but we'd be happy to research this for you if you submit a dispute form with your details.

[Thremp]

lol @ a sales clerk not being binding. That is ****ing retarded.

[SBR Lou]

lol @ a sales clerk not being binding. That is ****ing retarded.

The reason I asked if it was a sales clerk or a customer service rep that informed him of the bonus is because someone working in the sales dept. should know all applicable fine-print.

These situations should not occur, but waiving rollover and offering the deposit back free of charge is fair. We can still ask that the FP is credited if a complaint is submitted.

[ChewFu]

Was it a member of sales you spoke to, or CS?

If the terms turned out to be clear and you were simply given inaccurate info by a live chat clerk there may not be a way around it, but we'd be happy to research this for you if you submit a dispute form with your details.

CS. I'm in England, so calling is costly - livechat is always the route I've used to contact them. I specifically checked with CS that I was eligible to get the bonus, and was told yes I was okay for a 10% freeplay and could even have a 20% freeplay with 5 x rollover instead of 3 x.

The terms on site don't exclude European players. I've been told by a different CS (since the dispute arose) that Moneybookers/Neteller deposits won't qualify for bonuses, but other methods will. Then I was told only Western Union or Moneygram would qualify. Then I was told that management had put a blanket ban on bonuses to European players. I spoke to a supervisor on livechat who gave me some rhubarb about not being able to do anything and it was tough luck.

I wouldn't mind if their odds were as good as Pinny's but the bonus is what makes them competitive, so to be BAITED in and then RIMMED is a bit of a low blow from a supposedly top book.

Late here, so will fill in the dispute form in the morning. I know what you mean about CS, but when that's the only real route of communication, you'd expect them to be clear. I was also told that the management decision was taken after I first spoke to CS and was being applied retrospectively, and that they had the right to seize/refuse bonuses at any time. Pretty shoddy stuff.

Cheers
ChewFu

[Thremp]

Before someone chimes in that he should've asked a manager: Whoever suggests this is an idiot of the highest order.

Asking CS is the 2nd level of clarification. The promo offer itself is the first.

[Climate]

Bottom line: "fu..k you Mr. Customer, have a nice day."

[Vince Lombardi]

That is horseshit. I would pull my money out and never do business with theme ever again. There are plenty of good books out there without dealiing with that kind of bush!

[tachi]

even Betcris who targets European players add this rule.

Phoenix a long time ago banned bonuses for Europeans,
their branches even don't offer service to Europeans.

this same pack from European wolves destroyed small bookies (bet911)
and now want to be paid.

From where?

[Lethree]

Poor book anyway, pinnacle trump them for US sports, ibc for soccer

[vitalyo]

ChewFu i feel your pain .

Lou this is how i had to jump trough the hoops . I signed up with betcris trough their ad on moneybookers http://www.betcris.com/sports-bettin...px?bonusID=549 . Made a deposit via MB . Didn't get the bonus . Called CS and i was told that i will get standard 20% bonus. I explained to them that they are advertising on MB and the offer is still valid for another 50 something days . I was put on hold then i was told that if i don't email them link i will not get fvck all
If you look at the offer it says "you will get your bonus automatically" .
So i had to emailed them link . Then i had to agree to terms (when i signed up i already agreed to terms) All of this after i made a deposit
I am not complaining , but this is a bush league . I fallowed every step , made a deposit and then i had to beg for my money . I got the bonus (automatic bonus ) after 6 hours 2 emails and 2 phone calls .

And a reply from cris states
Here is the bonus offer:
How generous of them .Instead of an apology.


On Fri May 21 09:16:55 2010, webservers@im.priv wrote:
> Name: ******* *******
> Username: ********
> Email: **********@hotmail.com
> HomePhone1:
> HomePhone2:
> HomePhone3:
> OtherPhone1:
> OtherPhone2:
> OtherPhone3:
> Subject: MB100% deposit bonus
> Comments: I made a deposit via MB . Trough your ad with moneybookers
> http://www.betcris.com/sports-bettin...px?bonusID=549
>
> One the phone your
> representative asked me to sent you link for this offer .
> Anyway
> here is my transaction ID Transaction ID:********
>
> I hope to hear
> from you soon .
> Cheers ******* ********



[support.sys #431****] Contact us mail
From: <img id="P___1475*****" webimdisplaystyle="inline" style="display: none;"> rparis via RT (csd@betcris.com)
You may not know this sender.Mark as safe|Mark as junk Sent: May 21, 2010 11:35:47 AM To:
Cc: *******@hotmail.com
Hello Mr. *********,

Thank you for contacting us!

Here is the bonus offer:
New initial deposits receive 100% bonus + 500 betpoints from deposits of 10
euros up to 50 euros.
Bonus Code: MB*****
Rollover: 8 Times
*Basic Freeplay Rules apply*

Please reply this email if you agree to the promotion...

Best Regards,
Roderick
Customer Service Team
www.betcris.com

--------------------------------------------------

[AimingHigh]

So they're advertising a bonus to Moneybookers' users on Moneybookers' website, but attempting to deny the bonus when people sign up and deposit? I wonder what, if anything, Moneybookers would have to say about that (noting that they're notoriously lax about the books they allow to advertise with them).

[Sawyer]

Why no bonuses for european clients? Very strange..

2 books also said that regular bonus is not available for clients from europe.

[vitalyo]

I am in Canada .

[laconic]

Why no bonuses for european clients? Very strange..

They're not bettors they' re betfair arbers. Come from all walks, students, bored housewives, penny pinching thrift addicts. But they can swarm like locusts because they share with each other the new offers and bonuses they find. None of them are genuine gamblers. They whore the world for offers and bonuses. Once dried up they rope in family and friends and begin the cycle again.

[Mikelo]

They're not bettors they' re betfair arbers. Come from all walks, students, bored housewives, penny pinching thrift addicts. But they can swarm like locusts because they share with each other the new offers and bonuses they find. None of them are genuine gamblers. They whore the world for offers and bonuses. Once dried up they rope in family and friends and begin the cycle again.

LOL. There are not gamblers in Europe.

[ChewFu]

They're not bettors they' re betfair arbers.

Are you trying to say that an entire continent has no gamblers and those betting are all arbers? What a strange statement to make.

[chubattack]

So many of these 'top' sportsbooks are big girls blouses anyway. Bet on a moving line...they reduce your maximums. Win...they reduce your maximums...Live in Europe..they reduce your maximums (and now deny you bonuses). Bet big and lose...you risk not getting a bonus next time of asking. In fact, look at all like someone who isnt a brain-dead punter and you risk losing the benefits currently given to others.

Frankly, I think European players should boycott all Costa Rican based sportsbooks entirely. Since they can arrogantly treat European players in this racist fashion, a touch of their own medicine wouldn't go amiss. Next time it could be you! Live in Utah sir? Sorry we are not giving bonuses to people in Utah. Live the wrong side of Philadephia? Sorry we are not giving bonuses to anyone living in those zip codes and your maximum wager is $3.

It's Europeans the baddies now....who next eh?

[durito]

Are you trying to say that an entire continent has no gamblers and those betting are all arbers? What a strange statement to make.

No, but very few European square players are gonna send their money to some book in Costa Rica when they can play with a regulated book in Europe. So, these books get mostly undesirable players from Europe, bonus whores, etc.

[Ruifgalmeida]

No, but very few European square players are gonna send their money to some book in Costa Rica when they can play with a regulated book in Europe. So, these books get mostly undesirable players from Europe, bonus whores, etc.

Bingo, I would never send money to Betcris if it wasnt for the bonus, Their odds are not competive comparing with Pinnacle or Betfair.

[vitalyo]

Bingo, I would never send money to Betcris if it wasnt for the bonus, Their odds are not competive comparing with Pinnacle or Betfair.

[HeeeHAWWWW]

Used to like diamond for mlb 10c. Never a problem getting paid with them, even via moneybookers they'd fire through 10k without a problem. The bonuses were ok I suppose, though always a bit irritating with all the restrictions on them.

They limited me to $200 max bet though and stole a huge chunk of betpoints though, which I'd always ignored, only now realising how much they were worth. Not used them since, although not really used any US-facing books much recently since I focused more on tennis than US sports (watching mlb west coast till 6am in Europe gets you down eventually!).

[DIF]

I think a lot of sportsbooks would give small bonuses to recreational players only? This could be the reason? Im from europe and deposit to DSI a month ago and have no problem get their bonus, but this was a small amount, perhaps its different?

[ChewFu]

Submitted a complaint anyway and waiting on SBR to get back to me. Will let you know how I get on.

[rim]

Good Luck chew

[gangeriver]

this is bullshit! bookmaker doesn't give bonus. Betphoenix and 5dimes give limited bonus for europans. (BP offers 200 dollars FreePlay for 800 dollars.who does accept?)
by the way same of books don't accept customers from europa. Betmania,Wagerchief,Betonline...why? are they afraid of us? I don't understand. are all the US bettors loser?

[ChewFu]

Bookmaker sent my deposit back to my account without enforcing any rollover in the end, but only after pressure from SBR.

[DIF]

Im not sure about this. Bet Cris told me they were not affected by this bonus-rules. (Like Bookmaker.com and Bet DSI. I think european still can manage bonuses from bet cris? but not from Bookmaker.com and Bet DSI.

Can anyone confirm this?

[Chopsticks]

Can anyone confirm this?

Yes you can still get bonuses from betcris if you want. You can also get bonuses from Bookmaker and DSI if you want to and qualify, just not with moneybookers or neteller.

[Border Gadgie]

Agreed betcris are actively targetting the european market, no problems receiving the bonus here at the moment.

[tommygun]

Why no bonuses for european clients? Very strange.. 2 books also said that regular bonus is not available for clients from europe.

Maybe because Europeans= Winning Gamblers
USA= Losing Gamblers

[cloudagh]

Im not sure about this. Bet Cris told me they were not affected by this bonus-rules. (Like Bookmaker.com and Bet DSI. I think european still can manage bonuses from bet cris? but not from Bookmaker.com and Bet DSI.

Can anyone confirm this?

I asked them to stop emailing me about reload bonuses since MB doesn't qualify for bonuses. Didn't work.

[gangeriver]

Maybe because Europeans= Winning Gamblers
USA= Losing Gamblers

[quote=cloudagh;7317895]

but there are tons of loser bettors.Especially soccer bettors. Majority of Europan bettors interested in soccer.(like americans' NFL) and majoriy of europan bettors interested in NBA. In fact it is a hard league for bettors.
On the other hand american bettors have some bad habits like teaser.I have never taken a teaser as a Europan.teaser is pure sucker bet.
I think winner bettor percent is same or close. Maybe main problem is bonus hunting. I asked to a famus book manager "why don't you offer bonus to europan customers?" and he answered :

We used to do so, but found a lot of collusion and abuse occuring. Once, I swear someone sent in an ID "passport" to collect their payment with a picture of Borat on it. It just got to a point where it seemed counter productive based on the level of fraud involved. We always leave the door open on those promos to management discretion, so you can still get the offer, but we are going to scrutinize it a bit more.

[tommygun]

quote from Bet Phoenix CS: "Yes it is true that we give a limited bonus to European customers, this is due to the fact there are a vast number of websites, European based, that aim on scalping bonuses. We also found many European customers who had 6-10 accounts per house hold, purely abusing the system. We have also found European bettors are able to utilise a bonus more efficiently/effectively than the typical American user, sometimes running free plays and sign-up bonuses into the $1,000's of dollars, this as a business model is not profitable for us and we need to limit these kind of players, we do not deny all service just a limited bonus."