1. #1
    Calcedoine83
    Calcedoine83's Avatar Become A Pro!
    Join Date: 05-30-19
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    Slots safari Withdrawal and all bets void

    Hello all,

    I registered on the slotsafari bookie.
    After limiting my stakes, they decided today to cancel all my bets and my withdrawal.
    My balance is then zero.
    I didn't take any bonuses. I was just a winner.
    here is the explanation of the site:

    "Bruce (12:53:27): I want to inform you that your withdrawal and funds have been deducted according to the terms and conditions : 9.11 Company reserves the right to withhold any withdrawal request, which includes to remove all bonuses or winnings in the case of Irregular Play in case of the followings:

    Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play. Including purchasing in-game features including but not limited to free spins with a total bet amount of 30% or greater than the value of the deposit.

    Placing wagers that are 30% or more than the value of the bonus (the smallest one among them) currently in play within the bonus wagering requirements are fulfilled.

    Placing total bets equal to or greater than 30% of the value of the smallest Cashback Bonus currently in play.

    Purchasing in-game features including but not limited to free spins with a total bet amount of 30% or greater than the value of the deposit or bonus (the smallest one among them) currently in play.

    Switching the game category from Slots to Table or Other games while betting using the bonus amount before the bonus wagering requirements are filled.

    Placing total bets equal to or greater than 30% of the sum of the comp points redeemed.

    Bets equal to zero, hedge betting or low margin bets. They will all be considered as Irregular Play.

    Using systems and strategies such as: Martingale, double-up, one number betting , e.t.c . Also abusing the in-game bonus features. Should you be found to be using any strategy, your winnings will be voided, and your account permanently closed.

    Please note that all terms related to maximum bet or cut winnings is for all products."

    It's an abusive situation 😭😭
    What can I do ?

    Thanks

    Seb

  2. #2
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
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    Quote Originally Posted by Calcedoine83 View Post
    It's an abusive situation 
    What can I do ?

    Thanks

    Seb
    I agree it's a scammy term but as it is made very clear you really have no one to blame but yourself for not reading their bonus terms.

    Many of these white label casino sites have gotcha type rules like this they use to avoid paying out winners.


    If you choose a site with no license it becomes extra important to find, read and understand all bonus terms. Although they may have just found some other reason to say they won't pay you even if you did follow that 30% max bet rule.

    If a site looks this dodgy, just don't be tempted I think.

  3. #3
    Calcedoine83
    Calcedoine83's Avatar Become A Pro!
    Join Date: 05-30-19
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    I did not use theirs bonus but of course I bet more than 30% of the deposit since I won. I can not do anything ?

  4. #4
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,737
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    Quote Originally Posted by Calcedoine83 View Post
    I did not use theirs bonus but of course I bet more than 30% of the deposit since I won. I can not do anything ?

    That does make this even more unreasonable. But the terms do say that does not matter.


    I cannot see an option for legal recourse, as they don't hold any license. And honestly, if they have rules like this they are very likely not going to act fairly whatever you say or do.

    But you could complain to the game providers, their web hosting company and the bank processing their payments as ways to try and annoy them into taking you more seriously.

  5. #5
    Calcedoine83
    Calcedoine83's Avatar Become A Pro!
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    Ok thanks a lot

  6. #6
    Thefix13
    Thefix13's Avatar Become A Pro!
    Join Date: 05-14-21
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    Quote Originally Posted by Calcedoine83 View Post
    I did not use theirs bonus but of course I bet more than 30% of the deposit since I won. I can not do anything ?
    Winning has nothing to do with you betting over their 30% max allowed bet in relation to your deposit. Make yourself more familiar with the better reviewed sites people discuss here because these mickey mouse shops love to trap people with terms like that.

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