Is betphoenix a sinking ship???

[EricaJane2]

I'm waiting on two payouts I requested on Sunday the 9th and a check for $2000 I requested on the 26th of April.....

[Absolutelyonfire]

Requested payout via bank wire for just under 4K on April 28th. Followed up on May 10th and was informed bank wire was being sent that day.....8 days later and still nothing, so 3 weeks and counting on this withdrawal. Received two previous withdrawals within 7-10 days.

[Fishhead]

Question

Why would one request a check with all these delays when GOLD-PAY is available for payouts and completed in less then 24 hours?

[michael777]

Question

Why would one request a check with all these delays when GOLD-PAY is available for payouts and completed in less then 24 hours?

i called numerous times,each time i was told they dont do gold-pay payouts,different rules for different players i guess

[Fishhead]

i called numerous times,each time i was told they dont do gold-pay payouts,different rules for different players i guess

\

[vitalyo]

Did you deposit via gold-pay ?

[EricaJane2]

Question

Why would one request a check with all these delays when GOLD-PAY is available for payouts and completed in less then 24 hours?

do you have to deposit using gold-pay first???

[sjm5122]

I requested a check last friday, money was still in the account today. I spoke to someone on live chat because previously when I requested a check payout it was processed same day and in my hands within 2-4 days. here is what i was told:

betphoenix: Ok it seems it is still pending completion at this point. It is in our system however as I am sure you have been informed, our mailer system is backed up right now due to software issues. The checks are due to be sent out, hopefully this week, however IT claims it may be as soon as next week.
*****: ok

[Camelot]

LMAO, "software problems" is the funniest excuse I have ever heard of.


My gut feeling is they are somewhat inept and have a limited supply of liquid cash/payout methods at the moment. I have heard from many reliable sources the main guy is loaded. I also know they were using the Cris xfer system to do lots of their p/c and Cris told them to knock it off. Unfortunately, with post up customers, it is much easier to process deposits than payouts. I think their customer base has expanded so fast their payout ability is still lagging behind. They just built an amazing building and are still buying up other sportsbooks. IMO, it doesn't exactly sound the typical book that is about to go bad.

[Thremp]

My favorite part is how they ask for both Moneybookers and Neteller. As if they can't confirm a payment with just one method. Not to mention they're WSEX-level payout speed with these methods.

[crinkle]

It took Phoenix 4 business days to finally process my withrdawl. This company is clearly having problems quickly processing withdrawls. However, way too many of you are worried about not being paid because their process is taking longer than normal. It would be one thing if no one was being paid but that's not the case. Everyone, RELAX they're paying just taking longer than most are accustomed to.

[EricaJane2]

It took Phoenix 4 business days to finally process my withrdawl. This company is clearly having problems quickly processing withdrawls. However, way too many of you are worried about not being paid because their process is taking longer than normal. It would be one thing if no one was being paid but that's not the case. Everyone, RELAX they're paying just taking longer than most are accustomed to.

I hope your right....

[Absolutelyonfire]

Just got off the phone. They assure me I will have the funds I requested on 4/28 in my bank account this Friday.

I'll post if this happens or not

[EricaJane2]

I wish they would give me a date....

[Thremp]

I like how everyone says "Relax". Isn't this exactly how books go busto? Slowpay -> No pay?

I guess some just close up shop totally. But it is ridiculous to suggest that slowpays aren't a cause for worries. Added in the listed time for payment are absurdly long (7-10 days for E-wallet?)

[SBR Lou]

Added in the listed time for payment are absurdly long (7-10 days for E-wallet?)

Most major sportsbooks that are mostly catered toward US action have slower eWallet payment times this part of the year.

Players expect every sportsbook to be a Pinnacle with respect to foreign w/d options, and it's unfortunately just not realistic.

If BetPhoenix is late on its quoted time-frames, then it becomes an issue and players can and should be submitting sportsbook complaint forms.

[durito]

Most major sportsbooks that are mostly catered toward US action have slower eWallet payment times this part of the year.

Players expect every sportsbook to be a Pinnacle with respect to foreign w/d options, and it's unfortunately just not realistic.

If BetPhoenix is late on its quoted time-frames, then it becomes an issue and players can and should be submitting sportsbook complaint forms.

I'm quite certain Sports-1 is betphoenix's brand for European players and they can't payout via neteller or mb there either.

And it's certainly realistic. Keep players funds available. Re-load e-wallets if necessary. It's not difficult. It's not just pinny that does this. There are dozens of books that aren't failures.

[EricaJane2]

Most major sportsbooks that are mostly catered toward US action have slower eWallet payment times this part of the year.

Players expect every sportsbook to be a Pinnacle with respect to foreign w/d options, and it's unfortunately just not realistic.

If BetPhoenix is late on its quoted time-frames, then it becomes an issue and players can and should be submitting sportsbook complaint forms.

I also have those recordings Lou, I just need to go and buy a usb cord for my phone....

[SBR Lou]

I'm quite certain Sports-1 is betphoenix's brand for European players and they can't payout via neteller or mb there either.

And it's certainly realistic. Keep players funds available. Re-load e-wallets if necessary. It's not difficult. It's not just pinny that does this. There are dozens of books that aren't failures.

Pinnacle was used as an example of one of the best, and quickest to pay via those methods.

There are a number of good books that just aren't as quick with eWallets as books that are predominantly (or entirely) non-US facing. So long as the payment times are advertised clearly on the website, then it's fair.

[lumpy19]

Just finished a live chat with them. I requested a check payout out ~2weeks ago. I was told the only method of withdrawal right now is a transfer with Bet First Class. No other options for me. The CS initially said there was a 1 week delay with their processor. I pushed harder on that and she finally stated she couldn't give me a date when my payout would be processed. Nothing I can do but wait.

[durito]

Pinnacle was used as an example of one of the best, and quickest to pay via those methods.

There are a number of good books that just aren't as quick with eWallets as books that are predominantly (or entirely) non-US facing. So long as the payment times are advertised clearly on the website, then it's fair.

THere are all sorts of funding options listed on BP site that they don't offer.

[durito]

Just finished a live chat with them. I requested a check payout out ~2weeks ago. I was told the only method of withdrawal right now is a transfer with Bet First Class. No other options for me. The CS initially said there was a 1 week delay with their processor. I pushed harder on that and she finally stated she couldn't give me a date when my payout would be processed. Nothing I can do but wait.

You can't make this shit up.

Go back on there and insist they give you a gold-pay.

[EricaJane2]

You can't make this shit up.

Go back on there and insist they give you a gold-pay.

I have a gold-pay account!!!!

Can someone tell them to gold-pay mine also!!!!!

[SBR Lou]

THere are all sorts of funding options listed on BP site that they don't offer.

Then that's a valid complaint, and something BetPhoenix should address. We will follow up w/ them.

If anyone has a new complaint that hasn't been recorded with SBR, you can send me an e-mail at Lou@sportsbookreview.com.

[Stumpage]

Quite honestly, it's increasingly disturbing to see the lengths that SBR is going to in terms of becoming apologists for Phoenix. This book has fallen off drastically from where they were as recently as November; Drastically. Guess that makes me a "Phoenix Alarmist", but so be it.

[cheesehead004]

So does the same go for WagerChief? I think BP runs that dont they? And BetMania as well?

edit: wait im not even sure if Betmania is in any way affiliated with BP... but for some random reason i think they are. if not, sorry, excuse my noobness

[dinaro7]

there flush

[BigdaddyQH]

You guys are being used like a 2 dollar working girl. Here is a clue. They pay you when they want to. All of this B.S. about processor problems is just that. B.S. These guys use your money for months. Do any of you know how what they do with your deposits? Is anyone gullable enough to believe that it just sits there, waiting to be wagered? Please. They use your money to make investments, to pay other winners off, and 100 more things. If they hit a rough patch, you wait and wait and wait. Sporsbooks who constantly change the way they pay you should be avoided like a hooker with AIDS. It is all a big stall tactic. Offshore wagering is a crap shoot at best. One snap of a finger, and the Feds put any book they want out of business. I would bail out of this book immediately and stick to the solid, reputable books like the Greek, 5 Dimes, and Bet Jam. Many of these books floating around are a bigger gamble than the wagers that you guys make. Remember, an A+ book in here is really just a book that does what it is suppose to do. Take your wagers and pay out quickly. What is the big dealabout that? Since when has service that every gambler should receive, become some kind of prize?

[Tomato]

You guys are being used like a 2 dollar working girl. Here is a clue. They pay you when they want to. All of this B.S. about processor problems is just that. B.S. These guys use your money for months. Do any of you know how what they do with your deposits? Is anyone gullable enough to believe that it just sits there, waiting to be wagered? Please. They use your money to make investments, to pay other winners off, and 100 more things. If they hit a rough patch, you wait and wait and wait. Sporsbooks who constantly change the way they pay you should be avoided like a hooker with AIDS. It is all a big stall tactic. Offshore wagering is a crap shoot at best. One snap of a finger, and the Feds put any book they want out of business. I would bail out of this book immediately and stick to the solid, reputable books like the Greek, 5 Dimes, and Bet Jam. Many of these books floating around are a bigger gamble than the wagers that you guys make. Remember, an A+ book in here is really just a book that does what it is suppose to do. Take your wagers and pay out quickly. What is the big dealabout that? Since when has service that every gambler should receive, become some kind of prize?

You sure do care quite a lot about the offshore industry for someone that plays "almost exclusively in Vegas".

[pokerplayer22]

How can every single person who talks to BP get a completely different story? This is all very amusing.

[xxxvince]

man i got a account with them, they are alright since i am using ** or ** with them

[Ella600]

I wonder if all these payout issues are happeneing to US accounts only ? From what I hear processing has been a nightmare due to US banks and new laws ect.

What do you think?

Regardless I will stay the hell away form there until all this gets fixed up.

[eavesdropper]

They are screwing the non-US players the most... personally waiting since March 2.

[Chuck Sims]

Bet Phoenix

They are screwing the non-US players the most... personally waiting since March 2.

You've been waiting more than 10 weeks for a payout from Bet Phoenix? File a complaint with SBR. Lets see if a 2 1/2 month no pay makes it to the front page.

[sjm5122]

I cannot believe they are going to use these lame excuses and lose customers like this. Their soccer lines and quick payouts in the past have made them my favorite book, but after this slow pay, I'm going to wait on my payout and move to another book.