Bet911 Internal MB Investigation

**Chopsticks** · 04-29-10, 03:01 PM

How long do you expect it to take to verify the accounts? Say if you made a request last monday, can you expect it to get done by next week?

Actually like a lot of players who requested earlier this week I was told that the processing of my cheque had begun and that I would get the tracking number as soon as you received it. Obviously I never got it - does this mean that you never actually sent my cheque?

**chrikar** · 04-29-10, 03:01 PM

Robert, how do you define the word 'approval'? I mean if you decide that an account is not approved-what could be the reason? Because this must be clearly stated - otherwise everyone can be skeptical under what conditions you ''approve'' or ''not approve'' an account.

**chrikar** · 04-29-10, 03:04 PM

We are at the same page Chop, if the checks were sent i guess we would have a tracking number too-right? What about Neteller Robert? Is it funded or not? Because since you cancel MB as an option, you at least have to have some alternatives. Only checks and Moneygram is noit very satisfactory imo. What about wire/bank transfers?

**austin** · 04-29-10, 03:05 PM

i would like to go for a reload, but also want to know how you 'approve' accounts. providing a copy of id enough?

**Grandmaster B** · 04-29-10, 03:09 PM

the "investigations dept"

**Al Masters** · 04-29-10, 03:10 PM

Originally posted by austin

i would like to go for a reload,

I dont believe someone just posted this

**SBR Lou** · 04-29-10, 03:12 PM

Originally posted by Bet911 Robert

This was determined after SBR brought up a good point about why would we pay the client with check unless they have been approved.

You alleged (and provided a log from Moneybookers) that 5 accounts, as were shown from the log, supposedly made fraudulent transactions.

My point to you was simply, if you do not believe players X, Y, or Z whom filed sportsbook complaints with SBR made fraudulent transactions (as evidenced by your intent to instead send them checks next week), why not simply pay them out the way they came in and cash them out via Moneybookers immediately?

It's highly disconcerting that it takes the results of an internal investigation for you to pay out players that you have no basis for which to assume their transactions were in any way fraudulent.

If a sportsbook gets charged back by a ring of scammers, does the sportsbook then tell other players with clean account histories they will not receive payment until you investigate all activity with a certain processor?

**chrikar** · 04-29-10, 03:14 PM

Oh yes he did Al!!!

**chrikar** · 04-29-10, 03:28 PM

I agree with Lou, those who are not connected to the fraud or whatever issue you have, you must pay them with MB. But if even you cannot do that, you cannot only say : take a check. You should provide more options. And i repeat myself again: What about Neteller and the funds you had said are not enough?

**futbol** · 04-29-10, 06:57 PM

So even if you deposited into bet911 via moneybookers and bet911 find that you have done nothing fraudulent you are still not going to receive a moneybookers withdrawal?

So why the fcuk did peep receive a moneybookers withdrawal this morning?!

**dark_knight** · 04-29-10, 08:11 PM

I hope this is some kind of joke. Players complain they're only being offered a check which will take ages to process with large fees. Bet911's solution is to suspend all payments for these players, including check, and then when they get around to "approving" an account to allow them to withdraw by check only.

So the original problem is still not solved, but is now even worse than before!! Not allowing a player a Moneybookers or Neteller withdrawal even after their account has been "approved" is absolutely ridiculous. They obviously have the ability to make Moneybookers payments given that Peep got paid so there is no excuse for this crap.

More acceptable would be to approve each account, assuming this doesn't take long, and then pay them out via Moneybookers as they didn't commit any fraud.

Indeed, Robert himself posted this about Peep:

Customer was paid with moneybookers cause he was approved by our internal investigation on moneybookers depositors!

**acarmelo1** · 04-29-10, 08:18 PM

that is weird, have they taken the moneybookers ad's from the website?

**dark_knight** · 04-29-10, 08:25 PM

Both Moneybookers and Neteller still on the site but they now say:

"**Contact customers service to see if withdraw opcion is available"

**acarmelo1** · 04-29-10, 08:59 PM

That's ****ed up, Just do refunds on all Money Booker Deposits.

**Brooklyn** · 04-29-10, 11:02 PM

I very agree with CrazyLou, chrickar, and dark_knight. It absolutely makes no sense that once your account has been aproved, you're still not eligible to get paid back to Moneybookers, as Robert stated in his first post.

Anyway, peep has been paid to Moneybookers, as his account has been already aproved, which is only correct. But there should be payouts to all other customers in that same way.

Offering only payouts with check, which could easily bounces, and telling things like "our investigation could take several months and in that time nobody receives a MB payout" is proving just two things:

1.) That you could have NO intention to solve the solution as quick as possible
2.) And that you don't realize (care?) what harm you're doing to your sportbook business with that kind of approach.

Robert, why don't you make it easier for the sake of customers and for the reputation of your sportbook with the following:

Start first with aproving of every account that has a pending withdrawal request, and then immediately start processing these witdrawals back to their Moneybookers, as you did in peep's case.

If you don't have enough funds in your merchant Moneybookers account, or alternatively in your Neteller, then you have to tell us what time you're expecting to fund your MB or NT accounts in.

In the meantime, also offer a direct bank transfer withdrawals.

Fulfiling at least last two from above will get back the customers trust, otherwise there could happen a Heroescasino disaster again.

**ucbearcats1027** · 04-29-10, 11:46 PM

Scam shop coming

**Marginalis** · 04-30-10, 03:20 AM

They are obviously short on cash.

**chrikar** · 04-30-10, 07:42 AM

Yeah, they are short in cash. Last week they were saying through live chat and e-mails that a rep working for them was in the US in order to ''make some transfers'' to their Neteller account but after one day they said that they weren't able to collect all the cash they wanted. And that they would pay the ''first'' in order with Neteller and the others with checks. I am pretty sure nobody was ''first'' so nobody got a Neteller payment.

Well, today is the 12th day that i deal with my withdrawal.. No tracking numder-no Neteller-no bank wires..absolutely nothing. Just an abstract and kind of ''weird'' statement from Robert in the top of this thread and no more signs of life from him.

I hope sbr will be able to resolve this. We are talking for quite a few people here.

**vitalyo** · 04-30-10, 07:57 AM

For the europian gamblers this is a total disaster . So if you are in UK god forbid if you are in Eastern Europe and you get paid by check that if everything goes smooth. From the time you request check to the time it clears with your bank you are looking at min 30 days to get your hands on the actual cash.
Robert:Once your account has been approved by the investigations department you will be allowed to receive a withdraw via check.

Robert: "Our investigation could take months. We are a very small company. But we can pay you by check."
If you are approved !In god knows how many days weeks months .
F**ing joke .

Total scam . I know bet911 just recently advertised on MB promotion site ,offering 100% freeplay bonus up to £1000 with a X10 WR . Or you could take 50% cash bonus.

Live rates at 2010.04.30 11:17:28 UTC
1,000.00 GBP = 1,534.16 USD

United Kingdom Pounds United States Dollars 1 GBP = 1.53416 USD 1 USD = 0.651823

The offer ended if i am not mistaken at the end of march .
100% is pretty crazy eahhhhhhhh 1,000.00 GBP = 1,534.16 USD
No wonder they have suspended moneybookers payouts . I wonder for how much money europian scalpers took them ? I can't even guess an O/U . Obviously they are broke. Or they are very rich (by not paying out MB depositors) You can't blame the scalpers . It's bet911 own stupidity .Or they are the one who fvcking up the scalpers and planned the whole scam from the get go.

Just like CrazyLou said

Originally posted by CrazyLou

If a sportsbook gets charged back by a ring of scammers, does the sportsbook then tell other players with clean account histories they will not receive payment until you investigate all activity with a certain processor?

I am sure bet911 is not the only book in the world that ran in to fraudulent activity with MB, checks ,drafts, visas, **, and many other payment options .The larger books get shit on daily bases and they don't suspend payout options .

bet911 is not a victim here . Why would they be ? They didn't know that if you offer up to 1,534.16 USD in free play people will not try scalp the bonus, pool some scams on them , double accounts linked MB accounts and so on .
They have collected god knows how much money . And then shot down MB as a withdrawal option . That leaves europians with only one option to cash out by "check " (if you are approved). Not even a bank wire .
For europians to cash a check from San Jose, Costa Rica financial institution .
Would be equivalent to us cashing a check from Astana, Kazakhstan.

With all this deposits that they took from europian gamblers via MB . I think american players are pretty safe now ,nothing to worry till Super Bowl XLV .Bet911 has a lots of $$$$$$$$ now . They will issue us lightning fast payouts via money gram .

My 2cents .

**dark_knight** · 04-30-10, 08:13 AM

I only received 30%, then 25% cash bonuses with Bet911. Didn't know they were offering ludicrous 100% free plays up to £1000 or I'd never have touched them!

**chrikar** · 04-30-10, 08:27 AM

Agree with Vitalyo. I come from Europe too. And the funny thing is that i chose bet911 for their supposed fast payments!

As i said i hope sbr does anything possible to resolve this matter for all us having such issues. And that Robert that was having like 5 posts/day in this and other forums for promoting reasons works his way out of this and gets us paid asap.

**vitalyo** · 04-30-10, 08:43 AM

Originally posted by dark_knight

I only received 30%, then 25% cash bonuses with Bet911. Didn't know they were offering ludicrous 100% free plays up to £1000 or I'd never have touched them!

Did you use MB ? Anyway when you log-in to your MB account you will see on your left BOX click on it you will see few promos for sport books then poker and casino .

Then there is an option more promotions

Bet911 had their banner with MB for at least 2 moths .You would need to enter bonus code (can't remember what was the code)
here is the prove http://forums.moneysavingexpert.com/....php?t=2197637
you can read more just use "search" 911
So 911 scored BIG .

**manchester** · 04-30-10, 11:16 AM

It's all just stalling tatics , i don't think i'll see MY money ever again. I lost more than i won there , that's what pisses me off.

**chrikar** · 04-30-10, 11:38 AM

Hope you prove wrong manchester. I have a pretty good balance there and by no means i wanna loose it.

**manchester** · 04-30-10, 11:51 AM

Originally posted by chrikar

Hope you prove wrong manchester. I have a pretty good balance there and by no means i wanna loose it.

I'm in the same boat pal , just gotta be optimistic i suppose.

**futbol** · 04-30-10, 02:53 PM

Has anyone even received a email from bet911 lately? I haven't had any response to the emails I have sent them in the past week. Robert on live chat is about as helpful as a ashtray on a motorbike!

**manchester** · 04-30-10, 03:13 PM

Probably to busy with the investigations , i've heard a rumour that Peter Falk arrived at their offices this morning.

**Badco** · 04-30-10, 07:30 PM

Originally posted by chrikar

Hope you prove wrong manchester. I have a pretty good balance there and by no means i wanna loose it.

I hope hes wrong for your sake,but i must say there is a very good chance hes not.

I know richard from past dealings,hes a conman/hustler hes out to rip and gauge whoever he can,there a dime a dozen in this buisness.

the moment Carl left the wheel was set in motion to start a scam book,if you think things are bad now wait a few months and see.

They will pay a few people who beef to make themselves look good then say ,,see we paid but are now having some sort of processing problems.

Richard and his books have beaten 3 guys i know for a total of over 50k,he's a no good mother ****er.

Hope i dont get banned for speaking my mind.

**futbol** · 04-30-10, 07:49 PM

Whos Richard?? The dude that seems to talk for bet911 on here is someone called robert..

**manchester** · 05-01-10, 12:58 PM

Bump , still no news.

**dark star** · 05-01-10, 01:31 PM

Originally posted by futbol

Has anyone even received a email from bet911 lately? I haven't had any response to the emails I have sent them in the past week. Robert on live chat is about as helpful as a ashtray on a motorbike!

Thats pretty funny & quite true

**midnight777** · 05-01-10, 01:42 PM

investigations department.... I wonder what technology they use.... This has to be post of the year.. I can imagine what they do.. It is probably Robert and his other cs rep... I am glad I don't play there anymore...But really, why would they hold up anybody's $$$ not even involved... I wish I had some sbr points to give to Robert... Let's all give him some points so he can get a freeplay @ betphoenix... Robert acts like they advertise here.. All he does is just post threads... what a joke...

**excel** · 05-01-10, 01:54 PM

Originally posted by Bet911 Robert

To all of those concerned:

(Blah blah blah pointless nonsense blah blahBlah blah blah pointless nonsense blah blahBlah blah blah pointless nonsense blah blahBlah blah blah pointless nonsense blah blahBlah blah blah pointless nonsense blah blahBlah blah blah pointless nonsense blah blahBlah blah blah pointless nonsense blah blah) you will not be allowed to receive a withdraw!
Robert

Figured I would sum things uo

**blix177** · 05-02-10, 12:28 AM

Originally posted by Bet911 Robert

To all of those concerned:

Bet911 has determined that all moneybookers depositors will not be given a withdraw of any kind until they have been approved by our investigations department through an internal investigation that they are no longer a risk of any type to Bet911 in any sort of way. Once your account has been a been approved your current withdraw will be processed in a fast and timely matter. Until then all withdraws to any moneybooker depositor will be on hold. Also it has been determined that moneybookers will no longer be used as a form of withdraw even if your account has been approved until all accounts have been investigated. Once your account has been approved by the investigations department you will be allowed to receive a withdraw via check. Any one that has not deposited through moneybookers is free to put in a withdraw request at this time via check or money gram. This was determined after SBR brought up a good point about why would we pay the client with check unless they have been approved. So with this in mind unless approved you will not be allowed to receive a withdraw!
Robert

You could be on Harvard Business Review next issue. Topic: How not to run a sportsbook.

Great way to curb withdrawls, but I don't think you going to get any new players, EVER.

Regarding the section I bold, isn't any Bettor essentially a type of risk of some sort. I mean no one would bet if there isn't risk/reward.