I´m so sick with fuggin Phoenix

[moonbeam]

nicole: ok great give me just a moment
christof: sure
nicole: the fee is $50
nicole: the payout has been requested
nicole: Is there anything else that I can assist you with?
christof: I guess the fee is $20
christof: why $50?
nicole: the normal charge is $50
nicole: but we will process it for $20
christof: crazy enough again
nicole: can i be of any further assistance?
christof: Phoenix do what they want , right?
christof: $20 is ok
nicole: correct we will process it with $20 fee
christof: thats nice
christof: next time its $200 I guess or what?
nicole: im sorry can you explain $200 for?
christof: I was wondering why Phoenix always change their rules for no meaning
nicole: if this for the $50 fee, we are making an exception with you
nicole: charging you just $20 fee
nicole: the normal is $50
christof: $20 thats what stated in your rules honey
christof: whats wrong with Poenix?
nicole: the rules are always the same
christof: the same means $20 and max $4000 every 7 days
nicole: Depending the processor the fee is different, but yes is a max $4000 payout every 7 days
nicole: Is there anything else that I can assist you with?
christof: I´m glad to get my money via bankwire, you failed to pay me via moneybookers
christof: no, everything is ok, goodnight honey
nicole: good night

[BET THE HOOK]

It changes depending on which rep you get. Almost never the same answer twice

[blix177]

I lost what are you gripping about. So you requested a withdrawal, and instead of having them charge you $50 they charge you $20. And you find it bad? Or did they stop the one freepay out per month?

Anyways I can confirm that payouts has always been:
- $50 per $2000 via check
- Max $4000 per week
- 1 free payout per week
- Transfer with other book was $20 up to $4k

Anyways thanks, I might ask them to see can I get a discount withdrawal next time.

[relaaxx]

BP = a new day a new problem - WAGERCHIEF = BP without the problems

[blix177]

Relaaxx it seem like u know what problem the OP meant. Please explain?

[moonbeam]

I lost what are you gripping about. So you requested a withdrawal, and instead of having them charge you $50 they charge you $20. And you find it bad? Or did they stop the one freepay out per month?

Anyways I can confirm that payouts has always been:
- $50 per $2000 via check
- Max $4000 per week
- 1 free payout per week
- Transfer with other book was $20 up to $4k

Anyways thanks, I might ask them to see can I get a discount withdrawal next time.

Hhm blix.

Ok, I guess it was my fault you don´t understand what I mean.

Lets try to explain:

I deposited $21.000 via moneybookers to phoenix. I lost all my money.

With my last last deposit of $5000 I win $14000 or something

Phoenix needs 3 weeks for a fugging payout of $4000.

Then they limited me to max $250 stakes.

All I want is to get paid.

This book acting against their own rules

[blix177]

Hhm blix.

Ok, I guess it was my fault you don´t understand what I mean.

Lets try to explain:

I deposited $21.000 via moneybookers to phoenix. I lost all my money.

With my last last deposit of $5000 I win $14000 or something

Phoenix needs 3 weeks for a fugging payout of $4000.

Then they limited me to max $250 stakes.

All I want is to get paid.

This book acting against their own rules

What rule are you talking about? I always deposit 1-2k in there when I am dry. At my peak I had $20k in there. Always been told there was a $4k max payout per week.

As for 3 weeks for a payout I am guessing your doing moneybooker. I use checks and it comes in 3 days. Downside is their payout department are normally closed on the weekend. Other than that I never had a problem.

[relaaxx]

it should be clear and fixxed for fees or anything else. is it $50 or $20. this time $20. how about next time. how about for someone else. $50 or $20.

now i see the another problems. if you are down a few thousand and then you have to butt heads for a small portion at a time with fess every time you withdraw. well those are the rules but you are still down and can't get your money out fast enough. gets very fustrating fast.

[blix177]

It is $50 each time and this time they offer you a discount, instead of $50 they give it for $20. I mean if it is confusing by all mean ask them to stay at $50. I am sure they wont have a problem with that.

As for max withdrawal $4k a week is bad. Don't deposit that much there. I mean if you do don't retroactively get piss because of it.

[tltaylor89]

For me its the paperwork fukers are in the same building and I have to resend the paperwork to get a payout.

[mtneer1212]

Find a CS agent, get to know them, and work only with them.

[wisky]

thats a new feature, negotiate your payout fee

[tltaylor89]

thats a new feature, negoiate your payout fee

I want a free fuking payout.

[soxwin1917]

Find a CS agent, get to know them, and work only with them.

Great advice. Although it's not possible at all books.

[wisky]

Great advice. Although it's not possible at all books.

Or find a better online book !

[saintjames]

doesnt BetPhoenix give a free payout every 30 days?

[dark star]

doesnt BetPhoenix give a free payout every 30 days?

I thought they had a free monthly pay out too?

[djefferis]

Thought the free payout was limited to regular mail check only..all other methods cost.

They did at one time have a method of transferring to the big 3 banks for free (BOA, Chase, Citi?) but it dissapeared.

[John Dough]

AFAIK, they do still have one free check/money order payout per month (max $2000).

It may come regular mail, but my last one took about a week. If a book can get it to me via regular mail in a week, I don't blame them for saving in fedex fees, it's good business. The extra 5 days certainly doesn't affect me.

Just my take.