OK, so I got killed on West Virginia last night, and my bankroll took a hit. So, today, I almost decided to go all in, but I didn't like a whole lot today, so I decided to play a small Round Robin just to have some action. How small? $5..... yup 5 measly bucks.
So I log onto my BetPhoenix account, and use the 'new version' which is growing on me, but still not my favorite interface. I select Cavs +2, Yanks +104, and Blackhawks -1.5 +180. I go to put the parlay in, and it won't let me for some reason. So, I cancel out and re-enter the plays as 3 separate action reverses, and it lets me do it -- so now I am risking 31 bucks instead of 15, but thats cool.
Well, as I am entering the first reverse, I somehow make a mistake and enter two $5 straight plays instead of my first reverse. I call up Betphoenix CS within 2 miniutes of the mistake to ask them if they would either cancel the two bets or change it to a reverse for me. The CS agent says she will have to check with the Line manager. Three minutes later, she comes back on and says "Sorry sir, there is nothing we can do."
So I am a bit miffed, and now I am in for $41 instead of my original $15 planned. Then I started thinking what if this had been $100 Round Robins or something larger...... this really got me angry. The lines had not changed. And we are talking about a measly $10 total here in changes, not thousands.
BetPhoenix you have failed me here.
1. I called within 2 minutes of my mistake, and the line hadn't changed. You should allow me to fix the mistake.
2. The bet was a measly $5 -- it isn't like I was hoping to bankrupt you with a changed line or steam play.
3. Why didn't you allow me to make a parlay Round Robin? If you had, none of this would have happened to begin with.
I have never had a problem with you before, but this is just bad Customer Service, plain and simple.
So I log onto my BetPhoenix account, and use the 'new version' which is growing on me, but still not my favorite interface. I select Cavs +2, Yanks +104, and Blackhawks -1.5 +180. I go to put the parlay in, and it won't let me for some reason. So, I cancel out and re-enter the plays as 3 separate action reverses, and it lets me do it -- so now I am risking 31 bucks instead of 15, but thats cool.
Well, as I am entering the first reverse, I somehow make a mistake and enter two $5 straight plays instead of my first reverse. I call up Betphoenix CS within 2 miniutes of the mistake to ask them if they would either cancel the two bets or change it to a reverse for me. The CS agent says she will have to check with the Line manager. Three minutes later, she comes back on and says "Sorry sir, there is nothing we can do."
So I am a bit miffed, and now I am in for $41 instead of my original $15 planned. Then I started thinking what if this had been $100 Round Robins or something larger...... this really got me angry. The lines had not changed. And we are talking about a measly $10 total here in changes, not thousands.
BetPhoenix you have failed me here.
1. I called within 2 minutes of my mistake, and the line hadn't changed. You should allow me to fix the mistake.
2. The bet was a measly $5 -- it isn't like I was hoping to bankrupt you with a changed line or steam play.
3. Why didn't you allow me to make a parlay Round Robin? If you had, none of this would have happened to begin with.
I have never had a problem with you before, but this is just bad Customer Service, plain and simple.
Intertops did a similar thing to me earlier in the tournament. I don't know why they just don't cancel them if they are such small money!
