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"A ten year old could figure it out".
Was it a ten year old who copied the prop from The Greek?Comment -
Dear BOL,
You may have a British CEO, but is there any prospect of allowing in British players?Comment -
He made a post in another thread that "posters on another forum didn't think your case was a slam dunk" so I don't know if he reposted about it to a different forum or what. It's fairly standard procedure that when a book thinks it's in the right but wants to stay in good graces because of ambiguity, that they pay the bet but close the account. In this instance it certainly isn't right of them because you did nothing wrong, that's usually reserved for cases like someone exceeding betting limits but the book pays anyway.Comment -
Alex PM,d me and is trying to fix my bonus that was messed up by the clerk that shafted me. I will keep you guys informed. I would give them another chance if its fixed but I will alwayd deal with Alex instead of just anybody on the phone.Comment -
Being a quasi-Londoner myself love to take your play; just haven't sorted payment processing in/out for outside North America (ironically, as it is easier elsewhere).
Int'l play, like ewallets and book-to-book, is on my to-do list, but no promises of it happening soon I'm afraid. You'll hear about it here first though, when the time comes.
And it will come. Just don't hold your breath.
Cheers
AlexComment -
I'd play at your book if you took Moneybookers.
I'm not leaving the house to send cash nor am I using my credit card.Comment -
Alex more than fixed my problem as promised and I am playing there again since Friday and all has been well. Also Stella is a bright spot there that I dealt with and she is great if you ever need something handled. They need to clone her and all will be well. It does seem different this time around and I hope it stays this way.Comment -
Then why did you just post this earlier?
If any of this is even true who was he fighting with? And did it work, did he get anyone paid? If so how were they selected? Lot of folks got beat out of their money where Clive just came from, to see you prop the old CEO of BOS (the new one at BOL) as some honorable guy that got people paid is probably duplicitous at best.Comment -
Alex, Betonline's advertising slogan, posted all over the web, is "The better bonus guarantee. We'll meet or beat that bonus."
Sounds good!
Looking at the terms and conditions...
You match any bonus, unless the bonus is cash? In other words, free plays only? If you don't meet cash bonuses isn't that slogan misleading? What I want to know is if your word is good, or if you use words to paint a picture that is better than it really is. In other words, can I trust you, or are you a 'truth-in-the-small-print' kind of guy right from the start?Terms and conditions
The Promotion: We'll meet or beat the best deposit bonus offer out there.
This promotion only applies to offers from legitimate North American-facing sports books with a SportsBookReview.com rating of C or better.
All of the same terms and conditions attached to the offer by the original sports book offering it apply at Betonline as well.
Any deposit bonuses provided are freeplay bonus funds and have at least a five-time rollover requirement unless specified as a higher rollover in the offer’s original terms and conditions.
Only one deposit with the Better Bonus Guarantee is allowed per account/player/computer/IP Address/House address during the promotional period.
No other bonuses tied to Deposit Bonuses are applicable when using the Better Bonus Guarantee.
And which date is the real date? April 17th, or April 3rd?This promotion is available only to active players in BetOnline in good standing who deposit at least $500.00 in a single transaction (or multiple transactions within a one hour time period) between January 5th and April 17th, 2010.
To participate in this promotion, you must email PlayerServices@BetOnline.com with a link to the site's offer and terms and conditions of the offer you want us to meet or beat.
Maximum Bonus amount that can be awarded under this promotion is $1000.00.
Promotional period: This promotion commences on January 5th, 2010 at 00:01 ET and has been extended until April 3rd 2010 at 23:59 ET. Eligible deposits are those made during the promotional period.
If you have any questions regarding this promotion, call our Customer Service line at 1-800-977-4717.
BetOnline reserves the right to change or cancel this offer without notice.Last edited by Dark Horse; 03-29-10, 03:13 AM.Comment -
Hey DH
"All over the web..." You flatter my ad budget, but glad it feels that way.
The promotional period is until midnight April 3rd; we will have dimelines up for MLB so will revert to our standard deposit bonuses for the summer... with some exceptions for NBA playoff special bonuses that we are working on. Good catch though.
We did choose to play it safer with freeplays rather than cash bonuses for this iteration of the campaign--I am relatively new to BetOnline so still feeling out the limitations of their systems. There is ALWAYS a 'truth-in-the-small-print' with the bonuses we have been asked to match, and with segments of players always looking for an angle, you have got to cover your ass. We CAN do cash bonuses as well, but with different rollover requirements etc, so if you have a cash bonus you want us to look at, send it in.
But ask around a bit, you will find that we are getting better with our bonuses, not just to live up to the campaign but to also reward our players once there in the book.
Cheers
AlexComment -
Anybody that was owed knows this is bullshit,payments stopped coming before Carruthers arrest.The scam was in motion and that arrest was the springboard they needed to cover their tracks temporarly and get what was left of players money hidden.Anybody that thinks the higher ups at BOS didn't know what was happening is crazy.I have not read one post anywhere during that fiasco where somebody said they got paid,might have given some of us a glimmer of hope.Now the same softsoap is coming from these guys.Comment -
The slogan is either true or not. The first paragraph of the terms and conditions explains it, including rollover requirements. But then the writer of the first paragraph had a change of mind in the next sentence...
If you tell the world that you'll meet or beat any bonus out there - a bold statement!- and then back away from that by changing it to free plays, that reflects a way of communicating that undermines your credibility. Nobody asked Betonline to offer to meet anyone's bonus. But if you do it and back away at the same time, that sends a mixed message. It's not about the bonus itself. It's about a business environment that deals in mixed messages.
'Cover your ass against segments of players looking for an angle?' Didn't you cover your ass in the first paragraph of the terms and conditions by limiting it to "legitimate North American-facing sports books with a SportsBookReview.com rating of C or better"? Why not just stick to that? Whatever they offer in cash, free play, and rollover.
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I am trying hard to view BOL in light of "new" management, but in this instance I think DH is spot on. The "old" style at BOL was to play fast and loose with the truth and when caught--resort to outright extortion. Be nice to see how this settles out with the new guys running things.Comment -
Some bad signs here, I am going to cash out all my money.Comment -
Now Alex I sent you guys my cash bonus offer from BetPhoenix which is a B+ book and your people said they would only match with free play and only match once. BetPhoenix gave it on EVERY deposit and was glad to as long as we met the rollover before we cashed out. If you guarantee to beat another books bonuses you havent beat them if you only do it once and only MATCH them.
Im not bashing you and I am using your book a little more now that you fixed my problem but you guys never matched their best bonus and didnt beat the free play bonus so it shouldnt be called Better Bonus Guarantee but maybe Match Bonus Guarantee but only for free plays.Comment -
i think that you may be incorrect when you say that BOS stopped paying out before the arrest of carruthers. the day before the shit hit the fan i happened to withdraw 5k to my neteller account. it was just dumb luck on my part. still i lost 12k there when they closed shopComment -
Points taken, thanks DH and BTH, re: cash v freeplay Only a couple of days left on this promo but CC me at Alexc <at> betonline.com if you send in a cash bonus offer you want us to meet so I can be sure to expedite it through the process.
It WAS an exciting promo and will be back, improved thanks to your input, for NFL, but think I'll limit it to books with the same or better SBR rating as ours to be fair.
I want to explore another option on bonuses but just remembered the title of this thread so will start a new one ;-)
AlexComment -
I dont mind the bonuses thing. As long as they give a fair bonus with a fair rollover, I would play there, havent yet, but dimelines for baseball are interesting.Comment -
Alex, i sent you a pmComment -
This is a very interesting threadComment -
Dear Betonline,
Do us all a favor and stop jerking each other off and start working on getting players paid. This is not the first time, nor will it be the last complaint betonline receives, but this is blatant thievery. What happened to you guys? You keep talking about a new and improve executive team, yet I’ve never seen betonline have so many unresolved complaints? According to your customer service clerks, the existing executive team has been in place since October of last year?Comment -
LMAO...this book is a complete joke!Comment -
B+ rating, my ass. They finally were embarrassed into paying rightful future winners but forgot to include the original stake in the reimbursement. Con artists all the way: "BOL, by the same thieves that brought you BOS". Try using that as an advertising piece.
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I would not play at this book!
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Like a few dimes is going to kill us, please. We don't steal from players, we occasionally (rarely, actually) have disputes on some shit and we work with SBR and others to sort.
We've sorted the guys who thought they were done wrong, end of story. Everyone's entitled to their opinion and their view on the future; we'll be sure to better qualify our futures and props in the future. Paying a mediated agreement is different than refunding a bet, as I've discovered (tough relatively new CFO as well who expects finances to run through a proper process of all things, like a grown-up company). But we're doing as we agreed with SBR.
We're not for everyone; you've got plenty of choices... you want good prices, reliable payouts (with glitches occasionally, who in US space doesn't have them), a more personalized service, interesting promotions and someone who LISTENS to players (and other forum posters); come on board. Otherwise, good luck.
No player is getting f*cked on my watch here--and none have.
AlexComment -
Too little and way too late. Next time ask a real top Book, like The Greek, what's the proper way to grade a future bet---especially if you're copying their offers. This was not an honest mistake; rather it was an attempt to better your bottom line after the fact.
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Quote from BOL in this thread,
"I have hundreds of guys on this prop and he's the only one who doesn't get it.. even guys on your site get it."
I wonder if these hundreds of guys got reimbursed too?I bet the silence will be deafening.
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That is a rather poor attitude to take, especially with a book in your condition. The fact is, you need every penny you can make, because like 90% of the books out there, you are very suspetable to cash flow problems if you take a big hit. A few dimes will kill you if you lose it at the wrong time.
On top of everything else, you now have places yourselves on the Fed's caca list. I wish you luck, but you have a lot to learn. It seems as if you think all of your companies problems are going to go away, when in fact, they are just starting. Do some investigating. Good Luck.Comment -
just for the record, i recently requested a payout from betonline, it was processed almost immediately and while i havent actually recieved the check in hand yet, im pretty confident that betonline is for the most part a legitimate book.Comment -
Alex, please get off of your high horse and face the facts… The hype you are trying to build for yourself is not going to change players’ perspective of who you are. The fact is that you were trying to cheat a player and SBR didn’t let you get away with it.
Stop making excuses and don’t try to justify your own incompetence.
Word of advice… GO BACK TO SCHOOLComment -
The issue of betonsports/betonline was discussed here several years ago. As long as it is considered irrelevant by SBR/Dozer that's all that matters.
This whole wave of, mostly clueless, newbies that comes out here to attack the few sportsbook people that actually post here is very counterproductive to those of us who are interested in maintaining an open communication channel.
When will you piranhas have had your fill? You already chased Richard from BetPhoenix away. When he did post here he was very open to constructive suggestions made here. That was useful. I understand that you attack in numbers, because your two cent opinions by themselves couldn't buy a loaf of bread, but the reality is that you're a pest to the river.Comment -
Alex,
When are you getting bankwires back? With a $2500 cap and $50 fee and yet monster limits of $5000 on some stuff its like an extra $100 juice per bet if you win. That and for winning just 1 bet it might take a full month to get out. You need your BANKWIRES back pronto!
NGComment
