Help! Account problems at BetPhoenix

**soxwin1917** · 02-09-10, 12:01 AM

Glad this got resolved for you

**G's pks** · 02-09-10, 09:44 AM

Originally posted by Marauders

Looks like I am having the same problem with the original poster. I had a request of $3000 US withdrawal through Moneybooker. The withdrawal was cancelled without my consent and now my balance is 0.

Wow this book is a D-

**mmike032** · 02-09-10, 09:56 AM

I had my freeplay winnings dissappear yesterday at BP,
but was resolved quickly through chat

**FishFace5** · 02-09-10, 10:09 AM

WITHDRAW. Holy Shit this stuff is nuts. Straight A+ for me only. I'm stuck with only 3 books but I'm just to scared to try any where else.

**pjesnik24** · 02-09-10, 10:10 AM

Originally posted by chantech

Yesterday my balance was ~3500 at BP. I login today and it's 98.65 and the funds have just disappeared?? I called support and they told me they were looking into it and to call back in 20 minutes.

When I click on last week's pending summary, it shows the bets I made, then it shows a large positive amount in the Casino???

I'm not really sure what to do here.

similar thing happened here with a much bigger balance. I am waiting for a casino manager to come to work

**sq764** · 02-09-10, 11:16 AM

how is BP not a D or F book now?

**bigboyfosho** · 02-09-10, 12:09 PM

why would they, they are secure and pay out, and dont stiff, they are a good book for recriational players, although I dont like to see balances randomly disapear, richard def. needs to address this

**tblues2005** · 02-09-10, 12:19 PM

Richard will get back with anyone on this I am sure. They have been dead on.

**jogumon** · 02-09-10, 02:03 PM

Originally posted by chantech

Oh, and they barred me from their casino (LOL)...I'd rather be barred from their casino as I don't ever intend to play casino games.

I just used live chat to have them disable casino access for my account. Took about 5 seconds. I'd recommend everyone that doesn't want to play at the casino to do this as a precaution.

**sq764** · 02-09-10, 02:34 PM

Originally posted by bigboyfosho

why would they, they are secure and pay out, and dont stiff, they are a good book for recriational players, although I dont like to see balances randomly disapear, richard def. needs to address this

So balances randomly disappearing is not a bigger issue than payouts??

**chantech** · 02-09-10, 06:18 PM

Is it standard for them to ask you to fax over a copy of your ID before withdrawals?

**JerseyShop101** · 02-09-10, 07:21 PM

Originally posted by chantech

Is it standard for them to ask you to fax over a copy of your ID before withdrawals?

I know it used to be normal only if you deposited by credit card.

But now I see a lot of books asking for id for security purposes- to ensure they are paying the account holder. Like I said before, so many posters put their information on the web, its not surprising that they might ask for id to ensure the proper person is being paid. It could also be to ensure players don't have multiple accounts, whether it be to circumvent limits, take advantage of signup bonuses or anything else.

**soxwin1917** · 02-10-10, 12:24 AM

It's entirely normal...

**THEGREAT30** · 02-10-10, 01:42 AM

glad someone knows how to make money magically appear

**WileOut** · 02-10-10, 02:25 AM

Originally posted by sq764

how is BP not a D or F book now?

Because they pay like clockwork and these little glitches get fixed immediately. Like I said before, the exact same things were happening at matchbook. They were always fixed immediately. Its a software glitch people, your money doesn't disappear it just shows different on the screen.

Also I think there are shills for other books trying to pile on now, BetPhoenix has created too much momentum and other books may not like it

**iceminers26** · 02-10-10, 03:03 AM

Richard is the man, but I'm not a big fan of BP and no longer play with them.

**warriorfan707** · 02-10-10, 03:54 AM

betphoenix is the mothership for wagerchief

**stillhoping** · 02-10-10, 05:10 AM

Originally posted by WileOut

Because they pay like clockwork and these little glitches get fixed immediately. Like I said before, the exact same things were happening at matchbook. They were always fixed immediately. Its a software glitch people, your money doesn't disappear it just shows different on the screen.

Also I think there are shills for other books trying to pile on now, BetPhoenix has created too much momentum and other books may not like it

How can you say they like clokwork? The are not paying anything at all. Last withdrawal took 8 days. Now I have been waiting already 10 days and still nothing. With their time frame for withdrawal, which is being longer and longer (It was said on the live chat, that it could take up to 3 weeks), you can withdraw only 4K USD not per week, but per month. And for people with 5 figure balance like me it could mean, that by next month there could be no Betphoenix and no money...

**WileOut** · 02-10-10, 09:27 AM

Originally posted by stillhoping

How can you say they like clokwork? The are not paying anything at all. Last withdrawal took 8 days. Now I have been waiting already 10 days and still nothing. With their time frame for withdrawal, which is being longer and longer (It was said on the live chat, that it could take up to 3 weeks), you can withdraw only 4K USD not per week, but per month. And for people with 5 figure balance like me it could mean, that by next month there could be no Betphoenix and no money...

BP sends all their payouts the quick way. If it is taking 8 or 10 days, it is the mailman's fault and you need to complain with them. The way BP sends it, it should arrive at your doorstep in 48-96 hours from the shipping day (which is usually the day of or day after funds are removed).

And another thing, if you live in the US, there aren't very many books that will consistently get you a check in less than 5-7 days.

And they also offer same day payouts if you want to spend the 30-65 bucks on the fee.

And last Thursday I was told that it was 4k a week.

**penguin** · 02-10-10, 09:48 AM

Originally posted by stillhoping

How can you say they like clokwork? The are not paying anything at all. Last withdrawal took 8 days. Now I have been waiting already 10 days and still nothing. With their time frame for withdrawal, which is being longer and longer (It was said on the live chat, that it could take up to 3 weeks), you can withdraw only 4K USD not per week, but per month. And for people with 5 figure balance like me it could mean, that by next month there could be no Betphoenix and no money...

This is inaccurate -- the $4K withdrawal max is per week, not per month. The only part that that I was confused about initially is that the 7 day wait period for withdrawing starts with your most recent withdrawal, not your first withdrawal.

Meaning, when I first started withdrawing from BP, I took out four $850 same day payouts on consecutive days starting on a Monday, the total of which being $3,400. I had assumed that I can then take out more funds the following Monday since that would begin the new 7 week period...however, I learned that I couldn't withraw again until the following Friday since that would be 7 days since the Thursday of my last withdrawal. Hopefully all of that made sense....

p.s. -- I know that they say you can only make one same day payout per 7 day period, but you can give them a different receiver name and they will process....and you can have a friend pick up, etc.

**philswin** · 02-10-10, 12:15 PM

If this is the same Richard that was at Cascade (I am told he is) he is a flat out liar. He promised me I had nothing to worry about there and I would receive my funds shortly (numerous times) still waiting Richard

**katstale** · 02-10-10, 12:18 PM

Have you heard or received any updates abt that lawsuit that was supposedly filed against Lenny and Cascade? Love to know the status of that if there is one!!

**WileOut** · 02-10-10, 12:20 PM

Originally posted by philswin

If this is the same Richard that was at Cascade (I am told he is)

Now this is something I didn't know about. Is this true?

**philswin** · 02-10-10, 12:26 PM

Did not bother with the lawsuit when I was told I had to do to the Costa Rican Embassy in NY or Wash and get papers notorized. But I hope someone can recover some money of the crooks. Luckily I only had about $1200 that was stolen from me

**BigDaddy** · 02-10-10, 12:29 PM

Originally posted by WileOut

Now this is something I didn't know about. Is this true?

Yes it is the same Richard.

we all know how that turned out and it wasn't good if you had funds at Cascade.

**philswin** · 02-10-10, 12:31 PM

Never trust a thing Richard says

**sq764** · 02-10-10, 01:26 PM

Originally posted by WileOut

BP sends all their payouts the quick way. If it is taking 8 or 10 days, it is the mailman's fault and you need to complain with them. The way BP sends it, it should arrive at your doorstep in 48-96 hours from the shipping day (which is usually the day of or day after funds are removed).

And another thing, if you live in the US, there aren't very many books that will consistently get you a check in less than 5-7 days.

And they also offer same day payouts if you want to spend the 30-65 bucks on the fee.

And last Thursday I was told that it was 4k a week.

you sound like a shill for them..

**mrbigballs** · 02-10-10, 01:26 PM

i will tell you what to do get your money out of there and run away from BP they suck the big donkey d++k and they scam everyone and look how many people complain about them, how can they be a B or B+ book, i'll tell you how they pay to be rated or they would be a F-, people get out of bet P they SUCK

**Halifax** · 02-10-10, 03:04 PM

Originally posted by Justin7

I don't believe BP has ever had an "A" rating yet. Soon perhaps, but not yet.

reminds me of ...

"Brownie, you're doing a heck of a job"

**vietussports** · 02-12-10, 03:07 PM

I'm not on BP side or anything but I do think people over react to this so many times. Personally I use 4 books online and BP is 1 of them.
This year I did make 4 cashout with them and last 1 was 2 weeks ago they alway showup to my door.
Yes there are some small problems they got there but they did get things done. As a gambles I alway try to look for something advantage on my side before I pick the site.

Why I pick BP is 1 of my 4 book?
#1 they offer 5% juice which I do bets 10-20 games a day will save me a tons of money in 1 year.
#2 is your fund safe? Yes I'm a victims of betcascade myself which I got stuck 4K there till now. Lessons learn for me and I never leave more than 5K in any books period. For BP I did 4 cashout this year since sept. and they all came through.

2 majors thing I need the most from sportbook and they did just fine for me.

They did took aways reduce juice for CBB and CBB totals come out really late was a down side here but that's why I have 5dimes and thegreek and bookmaker for it.

Yes they not A book to me but I do feel safe with them and they deserve better than people keep telling that D or even F book.

VS

Originally posted by mrbigballs

i will tell you what to do get your money out of there and run away from BP they suck the big donkey d++k and they scam everyone and look how many people complain about them, how can they be a B or B+ book, i'll tell you how they pay to be rated or they would be a F-, people get out of bet P they SUCK

**caracalla** · 02-12-10, 05:00 PM

I read this post (and betmania complaints)... so I decided than BP family is noy good.
I had abou $500 at BP: now i have $0.
I don't like tennis bets, but they are pretty sure for zeroing account!!!
These my last bets on BP (covered on others books)

Julien Benneteau ( +240) (FG)L -80.0

Tatjana Malek ( +175) (FG)L -180.0

Andreas Seppi ( +135) (FG)L -90.0

Marcos Baghdatis ( +225) (FG)L -92.0

Marsel Ilhan ( +325) (FG)L -50.0

Thiemo De Bakker ( +325) (FG)L -25.0

So simple....

**SpreadSniper** · 02-12-10, 05:09 PM

sorry if this was already asked, and ya, Im not a fan of BP either.... but IF you HAD a + balance in the CASINO, wouldn't it be easy to just transfer it back to the book?

**ucbearcats1027** · 02-12-10, 05:49 PM

wow crazy crazy

**Toit** · 02-12-10, 05:55 PM

Originally posted by SpreadSniper

sorry if this was already asked, and ya, Im not a fan of BP either.... but IF you HAD a + balance in the CASINO, wouldn't it be easy to just transfer it back to the book?

The + Balance had gone, (during the chat?) as far as I see.

**The Bishop** · 02-12-10, 07:43 PM

Originally posted by BigDaddy

Yes it is the same Richard.

Oh, ****.