Bettorsden Payout Delayed 8 days (no real update)

[KayHill]

It's now been 8 days since I requested my payout from Bettorsden, and I still haven't been paid.Every time I contact support, I get the same copy paste response. "Still in queue", "no estimate" and "we're doing our best to speed it up"

They've confirmed multiple times that everything is good on my end, account is verified and there are no issues. But there's still no movement.

Now live chat has stopped responding after I asked to escalate to a supervisor or payout manager. I also emailed their complaint address ( complaints@bettorsden.com ) and haven't gotten a reply.

It's starting to feel like I'm being ignored. I just want the payout I'm owed, no more excuses.

Has anyone else had this happen recently? Did you payout ever go through ?

[KayHill]

Still waiting on payout, it's now day 9 and nothing yet. Can a mod please take a look into this Optional SBRforum Staff

[Optional]

Still waiting on payout, it's now day 9 and nothing yet. Can a mod please take a look into this Optional SBRforum Staff

Sorry. I can't do much for you with them. SBR can't directly mediate for non US/CA licensed books and I don't have any direct contact in there to help you with as they came about after I stopped dealing with offshore books.


If no on else has replied to say they have had a slow pay issue by now, I'd think it's not widespread.

[KayHill]

Sorry. I can't do much for you with them. SBR can't directly mediate for non US/CA licensed books and I don't have any direct contact in there to help you with as they came about after I stopped dealing with offshore books.


If no on else has replied to say they have had a slow pay issue by now, I'd think it's not widespread.

Appreciate the reply, thanks for being straight with me, totally understand you can't escalate with them.

Just trying to document what's going on in case others run into the same issue.Hoping it's just a delay and not something worse. I'll update if/when I get paid.

[scooter11151]

A friend of mine is having the same issue. He's owed about 6k ish and hasn't been paid in 2 weeks. Getting the same responses you're getting...

[KayHill]

A friend of mine is having the same issue. He's owed about 6k ish and hasn't been paid in 2 weeks. Getting the same responses you're getting...

Thanks for sharing that, Sounds like this might be bigger than they're letting on. If he's on 2 weeks in with the same "queue" excuses, that's not normal.

I'll definitely keep this updated if anything moves on my end, but its looking more & more like they're stalling across the board.

[djefferis]

Reported elsewhere that some have received payouts finally.

Coincidentally - a new promo email went out today offering another big bonus.

The warning signal should have been the moment they cut dime lines on bases and restricted that to their “reduced juice” offering of $500.

They likely are in a slow period with limited money coming in - I doubt it will continue throughout football season UNLESS faves have another incredible run and the public wins solidly the first month or so. I also would be very cautious in using them right now. Last time I played there would have been late May and they paid - took 2 or 3 days from memory - but paid low 5 figures. They were a breath of fresh air offering decent pricing / high limits and solid payouts. I’d hate to see them go - but when I begin using them again it will be on a short leash and only after football starts and the cash flow picks up. Right now baseball players have no reason to fund accounts there and it’s undoubtedly hurting them.

[scooter11151]

which review site did people post on that were getting paid? I'd love to see

[KayHill]

Reported elsewhere that some have received payouts finally.

Coincidentally - a new promo email went out today offering another big bonus.

The warning signal should have been the moment they cut dime lines on bases and restricted that to their “reduced juice” offering of $500.

They likely are in a slow period with limited money coming in - I doubt it will continue throughout football season UNLESS faves have another incredible run and the public wins solidly the first month or so. I also would be very cautious in using them right now. Last time I played there would have been late May and they paid - took 2 or 3 days from memory - but paid low 5 figures. They were a breath of fresh air offering decent pricing / high limits and solid payouts. I’d hate to see them go - but when I begin using them again it will be on a short leash and only after football starts and the cash flow picks up. Right now baseball players have no reason to fund accounts there and it’s undoubtedly hurting them.

Appreciate the info, that actually makes a lot of sense. It lines up with how they've been acting.

I really hope it's just a temporary cash flow issue and not something worse. I'm still waiting on mine, so hopefully I'm in one of the next batches.

[KayHill]

Day 10 now. Still no payout a few others here confirmed the same issue, and still no sign of movement from Bettorsden side.

[KayHill]

Day 11:

Still no payout. Live chat keeps telling me it's in the final step and I'll get a confirmation email to complete the process. But nothing yet.

I'm aware that weekends are typically slow for payouts, so I'm giving it through Monday to see if anything moves.

That said, I've now seen multiple people report similar delays.

[2Sweeet]

Sounds like trouble here. I almost gave them a shot in the beginning but I could tell they were blowing smoke and Riding off 5dimes customer list and what Tony built. I hope u all get paid by these pos. They actually wouldn't allow me to deposit they must of seen I was up on 5 Dimes. Made up some bs excuse after I sent my ID

[JetMutley]

Been waiting for Full week.
Contacting couple days ago, got a quick answer, "was in the queue".
Mentioned that in the past, is was next day about 90% of the time, or 2-days at most.

Got tired of waiting, cancelled the request, putting in another.

[KayHill]

Day 12 : still no confirmation email

Checked in again today and was told "no updates yet"

I've stayed more patient than I should have. At this point, it feels like stalling more than a system delay. There's others reporting the same.

I'll update everyone if anything new happens

[JetMutley]

As the world turns, these are the days of our lives.
Flush my money, so it seems.
Only chance is some new money comes in and loses.
Maybe football season can save this book.

[KayHill]

As the world turns, these are the days of our lives.
Flush my money, so it seems.
Only chance is some new money comes in and loses.
Maybe football season can save this book.

Very disappointed, I only seen good reviews on them & got the complete opposite

[Optional]

Very disappointed, I only seen good reviews on them & got the complete opposite

Not all forums allow negative reviews. Easy to end up feeling like you do right now if sucked in by sponsor friendly sites.

[JetMutley]

Well, Bettor's Den was badass, since inception. The return of 5Dimes was the claim.

Somebody must have hit a bunch of MLB parlays. Maybe won a ton money on Wimbledon. No clue. The website, has had a few very minor updates, so paying someone to make a change. Wouldn't surprise me, if someone stung them for a monster WNBA parlay, the Dogs and Unders were hitting for few days.

[KayHill]

It's now day 13, still no email, no payout, live chat still saying "no update".

At this point, this is no longer just a slow pay, it's an intentional stall.

I've already filed with osga and posted updates on Reddit. More people are confirming similar delays or blocked payouts.

I'm not stopping until this is resolved or fully exposed. If your reading this and thinking about depositing, don't

[2Sweeet]

Hopefully new money comes in for football season. If this spreads to other outlets it may not happen. It's obvious now they are not paying there players. Hopefully something changes for everyone owed. Disgusting how some of these books just steal now?

[infotimbo]

It's obvious now they are not paying there players.

over on BMR, two player reported that they received a payout yesterday, with one of the requests going back to June.

So although things don't look great at all, of course, they still seem to try at least.

[djefferis]

Damn this sucks - sadly not common this time of year.

It’s been 2 weeks - while certainly not what I want to see - I wouldn’t be writing it off as a loss yet either. Off the too of my head - plenty of well established books have slow paid similar timeframes and remain in business and semi reliable.

The whole “return of 5D” thing I found funny - they built a campaign to start calling it the return of “the sportsbook we all loved” - then directly denied any connection. The only real connection I’m aware of is Becky’s involvement there. Regardless - just shows how people will tout whatever goodwill is left in a former shops name trying to squeeze a dollar in today’s market.

[Optional]

Damn this sucks - sadly not common this time of year.

It’s been 2 weeks - while certainly not what I want to see - I wouldn’t be writing it off as a loss yet either. Off the too of my head - plenty of well established books have slow paid similar timeframes and remain in business and semi reliable.

The whole “return of 5D” thing I found funny - they built a campaign to start calling it the return of “the sportsbook we all loved” - then directly denied any connection. The only real connection I’m aware of is Becky’s involvement there. Regardless - just shows how people will tout whatever goodwill is left in a former shops name trying to squeeze a dollar in today’s market.

And you'd think that was one the bad things about 5D that would not help a new book name too. Becky not a fair minded person at all. Tony was the one that stopped her happily victimizing customers on the reg.

[KayHill]

Day 14 : still no confirmation or payout

Really appreciate the replies, sounds like more of us are running into the same issue or know people who are.

At this point it seems obvious Bettorsden is selectively paying, likely short on funds, and stalling most payouts.

I'll keep this updated. Still hoping this resolved, but I'm not letting it quietly disappear either.

[JetMutley]

Obviously, they're not paying because they don't have the money. Maybe they got busted. Maybe they are just quitting the business and walking with the money. So tired of this crap. I'll just go Brick & Mortar, in person. All I want to do, is make some friendly bets, pay a fair vigor and occasionally some big parlays/props. This is such a stupid industry. Maybe stock brokers like Robinhood can book bets.

What bugs me, just tell us. Say, mid-Summer is our slow season, we got beatdown, gonna need some time for payouts. This stupid, "You're in the queue" is bs.

[djefferis]

And you'd think that was one the bad things about 5D that would not help a new book name too. Becky not a fair minded person at all. Tony was the one that stopped her happily victimizing customers on the reg.

Exactly - I suspect that’s why they initially started claiming to be “affiliated with the book we all knew and loved” to start and then backed off - because when the affiliation was revealed it wasn’t a positive one.

“Tony” was actually a pretty decent person to deal with in my limited experience as a player there. Only had a few conversations- but was fair. Becky on the other hand was beyond aggravating to talk to. Anytime the coked up hot head is the most “reasonable” person in the room - it’s likely best to remove yourself from the room.


As to BD not having money to pay - doubtful. It’s not like this is a simple PPH operation relying on a site host. They have spent quite a bit of $$ building this operation - they just know delaying a bit and keeping player funds increases the chance you lose them. No different than Jazz or Phoenix does - these books know how to play the game.

[JetMutley]

As to BD not having money to pay - doubtful. It’s not like this is a simple PPH operation relying on a site host. They have spent quite a bit of $$ building this operation - they just know delaying a bit and keeping player funds increases the chance you lose them. No different than Jazz or Phoenix does - these books know how to play the game.

Wait a minute. BD has a website, money & profitable business model ongoing. BD books bets to make money. So what do they do, lets just quit paying out. Gee, that sounds smart. Okay, some dudes keep betting, lose. I'm sure some bet, and win, with 8% vigor for the house.

You know what this does for goodwill & marketing.
What's the point of being a bookie.

[KayHill]

Obviously, they're not paying because they don't have the money. Maybe they got busted. Maybe they are just quitting the business and walking with the money. So tired of this crap. I'll just go Brick & Mortar, in person. All I want to do, is make some friendly bets, pay a fair vigor and occasionally some big parlays/props. This is such a stupid industry. Maybe stock brokers like Robinhood can book bets.

What bugs me, just tell us. Say, mid-Summer is our slow season, we got beatdown, gonna need some time for payouts. This stupid, "You're in the queue" is bs.

Couldn't agree more. If they were just honest about backed up, people would be way more understanding. Instead it's the same vague script every day. Just give us real info, not "were trying our best" on repeat.

[KayHill]

Exactly - I suspect that’s why they initially started claiming to be “affiliated with the book we all knew and loved” to start and then backed off - because when the affiliation was revealed it wasn’t a positive one.

“Tony” was actually a pretty decent person to deal with in my limited experience as a player there. Only had a few conversations- but was fair. Becky on the other hand was beyond aggravating to talk to. Anytime the coked up hot head is the most “reasonable” person in the room - it’s likely best to remove yourself from the room.


As to BD not having money to pay - doubtful. It’s not like this is a simple PPH operation relying on a site host. They have spent quite a bit of $$ building this operation - they just know delaying a bit and keeping player funds increases the chance you lose them. No different than Jazz or Phoenix does - these books know how to play the game.

Appreciate the insight, that's what it feels like. It's not that they can't pay, they're just slow playing to hold onto balanced. And yeah, the "times spiritual successor" pitch completely disappeared once people started looking deeper.

[KayHill]

Wait a minute. BD has a website, money & profitable business model ongoing. BD books bets to make money. So what do they do, lets just quit paying out. Gee, that sounds smart. Okay, some dudes keep betting, lose. I'm sure some bet, and win, with 8% vigor for the house.

You know what this does for goodwill & marketing.
What's the point of being a bookie.

Exactly. It makes no sense long term, they've got a working site, players betting, and probably plenty of profit from vig. Why tank all that by slow paying and dodging emails? I've been polite, followed every rule, waited 15 days, and still no payout or timeline.

It's just bad business, and like you said zero goodwill. Players talk, and once that trust is gone, it's over.

[Optional]

Exactly. It makes no sense long term, they've got a working site, players betting, and probably plenty of profit from vig. Why tank all that by slow paying and dodging emails? I've been polite, followed every rule, waited 15 days, and still no payout or timeline.

It's just bad business, and like you said zero goodwill. Players talk, and once that trust is gone, it's over.

Probably more to do with just being so used to running as a cash flow business without needing to keep a close eye on short term profitability over the decades when offshore had a market monopoly.

And when all the offshore books saw it in their best interest for them and every other offshore to be seen to be trustworthy.

Now they don't have year round cashflow and can't just take out 100k here and there to fund whatever they choose, and most are scrambling to survive between football seasons so caring about industry trustworthiness has been forgotten as they try to outlast and eat each other.

[djefferis]

Couldn't agree more. If they were just honest about backed up, people would be way more understanding. Instead it's the same vague script every day. Just give us real info, not "we’re trying our best" on repeat.

Honesty and offshore generally do not belong in the same sentence.

There are 5 offshore operators I would “trust” right now. Note that trust is a relative word - I trust them like I trust certain posters I’ve done business with on a regular business in the past who have already paid. It doesn’t mean I’d stake my life on them - only that I recognize a profitable relationship can exist and it’s worth the financial risk to pursue to a level appropriate to the risk/reward potential.

BD is no longer on that list of 5 - but like I said, they are in that category of Phoenix/Jazz to me - likely as not they will pay but will give a list of excuses/delay before they do. It’s been a rough year for the offshore shops.