Betinasia keeps voiding bets for no reason

[satana]

I was very pleased with their service until they started to just voiding bets at their whim.

First it was a women's double match where they claimed the market failed to turn in-play, not true, the market was clearly signaled as in-play and had the in-play delay in place.

Now they topped this off at Wimbledon qualies, I placed a bet on Kachmazov, they first voided the bet, then hours after the match was over they grated the bet as losing, of course I would have traded my positions live making a gain as the guy was well ahead initially.

[satana]

.....

[Optional]

What was the bet on?

Is this through Orbit Exchange?

[satana]

What was the bet on?

Is this through Orbit Exchange?

Trungelliti-Kachmazov winner market
Wimbledon qualies R1.
Never had betfair pull a trick like this on me.
The idea of converting a void bet to a graded one hours the event is over is just absurd.
Keep in mind the email you see there was sent to me was sent when the match was over already.

Sharpexchange with Betinasia.

[craftbrewer]

What was the bet on?

Is this through Orbit Exchange?

Orbit is not available via Betinasia any more. Betinasia replaced Orbit with their own white label exchange

[craftbrewer]

Trungelliti-Kachmazov winner market
Wimbledon qualies R1.
Never had betfair pull a trick like this on me.
The idea of converting a void bet to a graded one hours the event is over is just absurd.
Keep in mind the email you see there was sent to me was sent when the match was over already.

Sharpexchange with Betinasia.

I doubt Betinasia was the one that voided your bet. Most likely it was betfair.

[Optional]

Trungelliti-Kachmazov winner market
Wimbledon qualies R1.
Never had betfair pull a trick like this on me.
The idea of converting a void bet to a graded one hours the event is over is just absurd.
Keep in mind the email you see there was sent to me was sent when the match was over already.

Sharpexchange with Betinasia.

Oh yeah I forgot Betinasia were dropped by Orbit.

Well I can't see any obvious reason that would be voided. So maybe there was a genuine error in initial grading?

[satana]

Oh yeah I forgot Betinasia were dropped by Orbit.

Well I can't see any obvious reason that would be voided. So maybe there was a genuine error in initial grading?

there was no grading to begin with. I woke up and the bet was void. At that moment the match was still in progress, in the evening they pulled this surprise saying would be graded. Which doesn't make any sense, what if I wanted to trade the match?
In the previous response they meandered about having put up a double market for the match or something along the lines.

20 years betting with betfair I literally never had a voided match graded after match was over, never.
So I find it very hard to believe this is on betfair's part.
Besides, even if it were they take responsibility for these mistakes, at the very least my bet would have stayed voided, and possibly winner had the selection won.
They have owned their mistakes pretty much all the time, that is from my exprience of course.
Hell they even paid a match that they left open at 1,20 on the sportsbook as I piled 5k on it. Not a peep from them.

Now this is the second time Betinasia steals money and hide behind the 'it's the book decision', which tells me they can pull this s*it with anybody at anytime.

[Optional]

Oh yeah. I think BIA are the most untrustworthy agent operating at the moment. So easy to assume same as you here.

Sounds like they messed up and decided the most profitable way to handle it was to do this to you.

if you really did bet a second version of the market, how can they ethically grade it based on a different market which you didnt bet?

I am sure any argument put forward will just fall on deaf ears though.

The owner had the brass balls to come here and try to claim they have never had one unhappy customer. When I sent him a list of 15 or 20 examples of people treated unfairly and just brushed off or lied to by his staff, he suddenly lost his ability to type.

Betinasia are the worst well known agent.

[satana]

You know what's funny, they are trying to pin it to the book, so I am asking them which book made this error so I can verify that, not a single reply of course.

Glad I never risked high amounts with these clowns, would feel safer putting my money at some illegal bookie on the streets.