This is a warning to everyone that is currently a member of wagerhub or is thinking about joining them. On Tuesday, January 12th, 2010, I received a phone call from Tom at WagerHub.com. Tom informed me of a current promotion that they had going which was a 100% bonus on all deposits from $100 to $500. The bonus was to be 44% cash bonus and a 56% free play bonus. I decided to go ahead and give WagerHub.com a try on January 14th, 2010, and I made a $500 credit card deposit which was credited to my account immediately along with the bonus. I had no issues with WagerHub and was doing well with the $500 that I deposited with them. After one week of action I had my account balance up to around $6,000. Most of my wagers were straight wagers ranging from $200-$500. I also placed a few teaser wagers to win a dime. WagerHub had my internet limits set at $2,000 and all teaser wager limits set at $1,000. All of a sudden out of the blue I received an email on January 22nd from the customer service dept. stating that my account action was not recreational and that my profile had been changed
and was under investigation. I contacted them immediately to find out what
the meaning of the email was. They stated that not to worry, it is just a
random check on accounts and I was told that my limits would not be lowered
unless I was first contacted by phone. Well, that very same night on the
22nd of January my limits were lowered to $250 without any phone call or
notice. I decided not to make a big deal about their dishonesty and went
ahead and continued to play with WagerHub and stayed within the new limits
that they had set on my account. Well, I hit a hot streak even with the
lower limits and had my account balance up to $9,897 on the 25th of January.
I lost a few wagers on the 25th and my account balance was at $8,200 this
morning. I placed two soccer wagers this morning and immediately after
I won $250 on each soccer wager my account was closed when I tried to login to
my account on the internet. I contacted their customer service dept. and
was told that an email had been sent to me stating why my account had been
closed.
The email basically said that my account was not recreational and they do
not accept or want non-recreational players. They then said that they had
refunded $525 back to my credit card from my deposit and that they were calling
it a closed deal. I do not believe that this is acceptable. First of all, if they are claiming that my wagers are non-recreational, shouldn't they have the limits set to what they consider recreational levels in the first place? I really don't
consider $200 - $500 wagers to be non-recreational. I would place $1,000
wagers occasionally but really not too often. Second of all, why was I not
contacted about this issue until after I had already played for a week and a
half and won a lot of money? In my mind, they can close my account at their
disgression but they should be required to pay me my winnings. It seems to me
that this company is happily taking people's money, but when you win a lot of
money from them, they are finding bogus reasons not to payout! One other note..
it seems really fishy that they didn't say anything about my wagers and close
my account until 2 days before I reached the 15 day hold that they had on
payouts from my deposit bonus. I have filed a complaint with sbrsportsbookreview.com but I have my doubts that I will get my winnings back. I am warning everyone to stay away from this book. Even if you win money with them, it looks like they will just go into your account and claim that you are a non-recreational player and close out your account!
Thank you,
Dustin Burton
and was under investigation. I contacted them immediately to find out what
the meaning of the email was. They stated that not to worry, it is just a
random check on accounts and I was told that my limits would not be lowered
unless I was first contacted by phone. Well, that very same night on the
22nd of January my limits were lowered to $250 without any phone call or
notice. I decided not to make a big deal about their dishonesty and went
ahead and continued to play with WagerHub and stayed within the new limits
that they had set on my account. Well, I hit a hot streak even with the
lower limits and had my account balance up to $9,897 on the 25th of January.
I lost a few wagers on the 25th and my account balance was at $8,200 this
morning. I placed two soccer wagers this morning and immediately after
I won $250 on each soccer wager my account was closed when I tried to login to
my account on the internet. I contacted their customer service dept. and
was told that an email had been sent to me stating why my account had been
closed.
The email basically said that my account was not recreational and they do
not accept or want non-recreational players. They then said that they had
refunded $525 back to my credit card from my deposit and that they were calling
it a closed deal. I do not believe that this is acceptable. First of all, if they are claiming that my wagers are non-recreational, shouldn't they have the limits set to what they consider recreational levels in the first place? I really don't
consider $200 - $500 wagers to be non-recreational. I would place $1,000
wagers occasionally but really not too often. Second of all, why was I not
contacted about this issue until after I had already played for a week and a
half and won a lot of money? In my mind, they can close my account at their
disgression but they should be required to pay me my winnings. It seems to me
that this company is happily taking people's money, but when you win a lot of
money from them, they are finding bogus reasons not to payout! One other note..
it seems really fishy that they didn't say anything about my wagers and close
my account until 2 days before I reached the 15 day hold that they had on
payouts from my deposit bonus. I have filed a complaint with sbrsportsbookreview.com but I have my doubts that I will get my winnings back. I am warning everyone to stay away from this book. Even if you win money with them, it looks like they will just go into your account and claim that you are a non-recreational player and close out your account!
Thank you,
Dustin Burton
