tired to place a wager on drake +5 started my wager at 1:59 and by the time I was finished the bet had been removed at 2:00. The game did not start until 2:10 and they refused my wager, this is a sight which I have wagered pretty heavily with in the last 6 months and as a valued player this bet should have been honored.
here is the chat I had with them for 10 minutes up until the tip off of the game
Please wait for a site operator to respond. You are currently customer 1 in queue. Your wait time will be
approximately 5 seconds Thank you for your patience.
Hello, my name is Karl Hill. I'll be assisting you today.
Karl Hill: Hi Tom, how are you today?
You: at 2 oclock i placed a wager on drake and my wager was denied
You: the game still has not started yet
Karl Hill: What is the line you are trying to place a bet on?
You: College hoops Drake
You: +5
Karl Hill: Please bear with me for a moment while I look into this...
You: 3 more minutes till tip off
Karl Hill: When you try to place the wager, what happens?
Karl Hill: Are getting an error code?
Karl Hill: Or message?
You: it allowed me to select the wager when i entered the bet amount it said they were no longer taking action and
told me to update the browser
You: It was at exactly 2 o'clock but tip off is not scheduled till 2:10
Karl Hill: Did you check again if the line was available.
You: the time said 2:00 I hurried to get my bet in selected the bet than was declined at exactly 2:00 but the game
is just now starting
Karl Hill: I am very sorry for any inconvenience caused, when you receive a message saying that the bet is not
taking action, please go back and double check if the line is still available.
Karl Hill: Mostly will not.
You: I did and it was no longer available because at that point it was past 2
Karl Hill: But if there is a line, please contact us right in the spot.
You: my point is that the game had not started and my bet was 2 seconds late
Karl Hill: In that case is nothing I can do, I am very sorry for any inconvenience caused.
You: 10 minutes later the game has still not started so why can we not put the bet in
Karl Hill: The lines we post remains at the discretion of our linesmakers.
You: may I speak to a manager please
Karl Hill: Sure.
You: I have wagered over $50,000 dollars with you guys in 6 months and you will lose my business over this
Karl Hill: Please hold while I transfer you.
Please wait while I transfer the chat to 'William Greenberg'.
Hello, my name is William Greenberg. I'll be assisting you today.
You: hello
William Greenberg: Good day Thomas. I am the supervisor in duty. How can I assist you?
You: I am having a problem with a wager I tried to place
William Greenberg: I can tell from the chat above, yes.
You: clock said 1:59 when i selected the bet by the time i typed in the bet amount it was 2:00:05
You: the game was not scheduled for tip off till 2:10
You: and just started a minute ago
William Greenberg: The thing is that lines can be taken off the board by our line managers before games start;
maybe that was the case here; but posting and removal of lines from the board is always subject to Line Managers'
discretion.
William Greenberg: Please do not take it personal; this is the way this business is ran.
You: I will not take it personal but I have wagered a lot of money with you in the past year and today is my last
day, I will continue my business with the greek and book maker from here out
You: 5 seconds is nothing when when the game has not even started
You: for a player who wagers a lot with you
Chat Window 1/23/10 2:27 PM
https://server.lon.liveperson.net/hc...674K1058494681 Page 2 of 2
William Greenberg: I understand. But please also understand that removal of lines from the board by line
managers can happen a few minutes before events start.
You: the line was not removed, it was set as 2:00 i was a second late
William Greenberg: Lines are not taken automatically but manually from the board, Thomas.
You: but do not worry I will post this on SBR.com and share with other members I guess this is why you guys are a
D rated book
You: if drake was not up by 10 right now I am sure you would honor the bet
William Greenberg: No bet will be honored regardless of the result for events that already started, Thomas
here is the chat I had with them for 10 minutes up until the tip off of the game
Please wait for a site operator to respond. You are currently customer 1 in queue. Your wait time will be
approximately 5 seconds Thank you for your patience.
Hello, my name is Karl Hill. I'll be assisting you today.
Karl Hill: Hi Tom, how are you today?
You: at 2 oclock i placed a wager on drake and my wager was denied
You: the game still has not started yet
Karl Hill: What is the line you are trying to place a bet on?
You: College hoops Drake
You: +5
Karl Hill: Please bear with me for a moment while I look into this...
You: 3 more minutes till tip off
Karl Hill: When you try to place the wager, what happens?
Karl Hill: Are getting an error code?
Karl Hill: Or message?
You: it allowed me to select the wager when i entered the bet amount it said they were no longer taking action and
told me to update the browser
You: It was at exactly 2 o'clock but tip off is not scheduled till 2:10
Karl Hill: Did you check again if the line was available.
You: the time said 2:00 I hurried to get my bet in selected the bet than was declined at exactly 2:00 but the game
is just now starting
Karl Hill: I am very sorry for any inconvenience caused, when you receive a message saying that the bet is not
taking action, please go back and double check if the line is still available.
Karl Hill: Mostly will not.
You: I did and it was no longer available because at that point it was past 2
Karl Hill: But if there is a line, please contact us right in the spot.
You: my point is that the game had not started and my bet was 2 seconds late
Karl Hill: In that case is nothing I can do, I am very sorry for any inconvenience caused.
You: 10 minutes later the game has still not started so why can we not put the bet in
Karl Hill: The lines we post remains at the discretion of our linesmakers.
You: may I speak to a manager please
Karl Hill: Sure.
You: I have wagered over $50,000 dollars with you guys in 6 months and you will lose my business over this
Karl Hill: Please hold while I transfer you.
Please wait while I transfer the chat to 'William Greenberg'.
Hello, my name is William Greenberg. I'll be assisting you today.
You: hello
William Greenberg: Good day Thomas. I am the supervisor in duty. How can I assist you?
You: I am having a problem with a wager I tried to place
William Greenberg: I can tell from the chat above, yes.
You: clock said 1:59 when i selected the bet by the time i typed in the bet amount it was 2:00:05
You: the game was not scheduled for tip off till 2:10
You: and just started a minute ago
William Greenberg: The thing is that lines can be taken off the board by our line managers before games start;
maybe that was the case here; but posting and removal of lines from the board is always subject to Line Managers'
discretion.
William Greenberg: Please do not take it personal; this is the way this business is ran.
You: I will not take it personal but I have wagered a lot of money with you in the past year and today is my last
day, I will continue my business with the greek and book maker from here out
You: 5 seconds is nothing when when the game has not even started
You: for a player who wagers a lot with you
Chat Window 1/23/10 2:27 PM
https://server.lon.liveperson.net/hc...674K1058494681 Page 2 of 2
William Greenberg: I understand. But please also understand that removal of lines from the board by line
managers can happen a few minutes before events start.
You: the line was not removed, it was set as 2:00 i was a second late
William Greenberg: Lines are not taken automatically but manually from the board, Thomas.
You: but do not worry I will post this on SBR.com and share with other members I guess this is why you guys are a
D rated book
You: if drake was not up by 10 right now I am sure you would honor the bet
William Greenberg: No bet will be honored regardless of the result for events that already started, Thomas
looks like they won't get their chance to take it back, I would say that is poor management from a casino owners perspective, isn't the idea usually to comp these guys and keep them around till you win it back?????????
