Stryyke - cancelled winning bet - can I dispute?

[faliccio]

Hello,
Today (23/12/09) I received the following e-mail from Stryyke 4 days after a winning bet was settled.

"Dear Stryyker,

Unfortunately we had to cancel your bet on Spanish Football “FC Sevilla ### CF Getafe”, due to a high suspicious bet progress. Your stake was credited back to Stryyke account. We apologize for the inconveniences.

With kind regards

Stryyke Service Team"

Here is a summary of events regarding the bet in question;

1. 13th December - I placed the bet on Getafe to beat Sevilla (staked 30 euros), bet won
2. 13th December - I placed another bet on Sevilla to beat Getafe 3-2 (staked 13.50 euros), bet lost
3. 19th December - Getafe won the match, Stryyke settled same day, bet winnings subsequently credited to my account
4. 23rd December - Stryyke inform me via e-mail that the bet has been cancelled due to "high suspicious bet progress" and subsequently remove bet winnings (219 euros)

I placed the same bet with another notable UK bookmaker who unlike Stryyke didn't cancel.

I haven't filed an official complaint with the bookmaker yet because I wanted to seek advice from this forum before taking further action.

Do I have any rights, i.e. is there anything I can do to force Stryyke to return my winnings?

As far as I'm aware Stryyke are regulated by the LGA - should I contact them directly?

Are Stryyke acting unethically, i.e. they've effectively stolen 219 euros from me?

[Dunder]

You might find it useful to read this thread. It might be worthwhile sending a PM to the user "strykkedimitrios".
The thread, though should make it clear that Strykke has severe financial problems and will thus look for any excuse not to pay.

Good luck.

http://forum.sbrforum.com/sportsbooks-industry/229639-stryyke-withdrawal-problem.html

[faliccio]

Thanks for taking the time to reply Dunder, unfortunately the link appears to be broken (page not found) although I remember coming across the thread earlier this evening so I will follow your advice and take the time to read it thoroughly. I've sent a polite e-mail to their CS disputing the matter and will let you all know of the outcome.

[afvsc]

what a bad situation! I've had a problem like that with Bwin.. but they gave me the winnings later..
I hope you get back your money soon!! good luck!

[Hareeba!]

D+ book!
why on earth do you play with them?
sometimes it gets hard to sympathise with players who get shafted by books like that.

[jopa]

Hello,
Today (23/12/09) I received the following e-mail from Stryyke 4 days after a winning bet was settled.

"Dear Stryyker,

Unfortunately we had to cancel your bet on Spanish Football “FC Sevilla ### CF Getafe”, due to a high suspicious bet progress. Your stake was credited back to Stryyke account. We apologize for the inconveniences.

With kind regards

Stryyke Service Team"

They are really acting so unprofessional. Probably the know more things than UEFA and they know that the game was fixed
But what do you expect when the management is an amateur thief guy that has no idea about gambling.
Anyway, read the thread here in sportsbookreview, try to take your money and run away (but very far away) from this scam bookie.

[faliccio]

They are really acting so unprofessional. Probably the know more things than UEFA and they know that the game was fixed
But what do you expect when the management is an amateur thief guy that has no idea about gambling.
Anyway, read the thread here in sportsbookreview, try to take your money and run away (but very far away) from this scam bookie.

Suffice to say this will be my last transaction with them unless the dispute can be resolved to my advantage. I wasn't acting on an arbitrage opportunity but instead felt that the selection was a value bet that had a realistic chance of a successful outcome. I feel conned although I'll wait to see what they have to say.

[316316]

Yeah just wait... maybe they will get back your winnings..
goodluck.. And keep updating...

[afvsc]

it's really difficult that they give you back the money.. the bookies use their T&C to protect from situations like this.. and so it becomes very dificult for players to discuss any problem with them...
Probably they have a topic on the T&C that says that the bookie doesnt have to explain why they void a bet.. as the customers agree to the terms.. they can't discuss anymore...
Wish you the best luck to get over the situation! but i think that only a miracle can help you!

[jopa]

it's really difficult that they give you back the money.. the bookies use their T&C to protect from situations like this.. and so it becomes very dificult for players to discuss any problem with them...
Probably they have a topic on the T&C that says that the bookie doesnt have to explain why they void a bet.. as the customers agree to the terms.. they can't discuss anymore...
Wish you the best luck to get over the situation! but i think that only a miracle can help you!

The T&C of this company has not updated for a long time and they even say old stuff there. Generelly, you find value bets because there are too less people to follow the odds and they forget to adjust odds if necessary. Then they lose money and the will say i.e that the final of Champions League was a suspicious game.
THERE IS NOT WORSE BOOKIE IN THE MARKET THAN STRYYKE!!!! KEEP THIS IN MIND!

[paul111]

Ive had the exact same email on the exact same game and i would imagine many others too.
Ive also sent them an email asking for an explaination from them but i doubt i will get a reply.

So any ideas as to whats the best course of action to at least have a go at getting the money back.

[jopa]

So any ideas as to whats the best course of action to at least have a go at getting the money back.

There is nothing that you can do
Just run away from that bookie and do not ever deposit not even 1 Euro. You will get your money very difficult if you from the lucky people, if they will bankrupt in the meanwhile.

Btw, ask Stryykedimitrios to prove that this game was suspsicious? why? because they lost much money. thats all!!!

[paul111]

If only i would of read the bad reviews before i deposited, instead i got suckered in by the generous bonus on offer like many others it seems.

Why is this bookie not blacklisted to warn others after all the bad rep it gets? I mean even if you win at this bookie they can just make up what they want and not pay out its crazy.

BTW who is Stryykedimitrios?

[paul111]

Why is this bookie not blacklisted to warn others after all the bad rep it gets?

I mean even if you win they simply just make something up and take the money back, its crazy and criminal.

People seriously need to be warned of this bookmaker as ive never heard or seen a bookie take back the winnings after over a week of paying out.

BTW who is Stryykedimitrios?

[jopa]

Why is this bookie not blacklisted to warn others after all the bad rep it gets?

I mean even if you win they simply just make something up and take the money back, its crazy and criminal.

People seriously need to be warned of this bookmaker as ive never heard or seen a bookie take back the winnings after over a week of paying out.

BTW who is Stryykedimitrios?

It's better that all together make this bookie blacklisted so we will save other's people money.
Stryykedimitrios, is a representative of Stryyke who will give some stupid explanations on behalf of the company, like that everybody (EVERYBODY WHO WILL COMPLAIN, NO COMPLAIN THEN FORGET ABOUT YOUR MONEY) will get his money etc.

[Hareeba!]

All you can do is lodge a complaint with their licensing authority and pray that they are fair minded

[jopa]

All you can do is lodge a complaint with their licensing authority and pray that they are fair minded

Stryyke to be fair minded? Impossible! No way!
Unfortunately, you will not get your winnings. It's difficult to withdraw the money from your account so that's a small and normal thing for them.

[Hareeba!]

Stryyke to be fair minded? Impossible! No way!

I suggest you read my post again
slowly this time perhaps?

[jopa]

I suggest you read my post again
slowly this time perhaps?

I agree with you!!!! I just want to emphasize to people in the forum that they must not trust Stryyke for fairness.

[Dunder]

Why is this bookie not blacklisted to warn others after all the bad rep it gets?

I mean even if you win they simply just make something up and take the money back, its crazy and criminal.

People seriously need to be warned of this bookmaker as ive never heard or seen a bookie take back the winnings after over a week of paying out.

BTW who is Stryykedimitrios?

Strykke is not (yet) blacklisted, because whilst they have been very slow in paying there are no confirmed cases of them not paying out eventually.

They have an SBR rating of D+ which according to SBR means:
quote
D- to D+ Poor, some risk to players funds. Poor customer service, etc.
unquote

Strykkedimitrios is the username on this forum of a current Strykke employee. He has helped a few posters here to get their funds (albeit we can guess about the reasons for doing so).

[316316]

Yeah agree... It is very impossible to get your money back... All you have to do is not to deposit again and be careful in choosing bookie...At least now you know that this bookie is scam...

[jopa]

Yeah agree... It is very impossible to get your money back... All you have to do is not to deposit again

Wise decision!

[moonbeam]

stryyke is bullsh!t.

Leave them alone for all costs

[paul111]

Why cant i PM people, is this because im new to the forums and have to build up rep points or something?

[Willie Bee]

Why cant i PM people, is this because im new to the forums and have to build up rep points or something?

No, it's because your account is on Post Review since you registered from the same IP as another SBR poster did recently, indeed another SBR poster with a problem at Stryyke. I've activated your PMs now, just be aware of our rules regarding contests and points when it comes to multi-poster households/workplaces.

[jopa]

stryyke is bullsh!t.

Leave them alone for all costs

[althelegend]

Fill in the complaint form, though. Let sbr help you with this. You will need all you can get.

Basically, they dont have a case with this cancelled bet - but getting their decision overturned and money restored and withdrawn from your account is no easy matter.

[paul111]

No, it's because your account is on Post Review since you registered from the same IP as another SBR poster did recently, indeed another SBR poster with a problem at Stryyke. I've activated your PMs now, just be aware of our rules regarding contests and points when it comes to multi-poster households/workplaces.

I registered 2 accounts because the email link on the first account did not come through and therefore that account has not been activated.

Im not sure what you mean by double posting and having the same IP address as another member who has a problem with Stryyke?
This post was not started by me and i have only posted once using this account, which is the only account activated with this IP address

[paul111]

Ok after not getting a reply from anyone yet, ive sent another 4 emails to different stryyke departments, 1 PM to Stryykedimitrios and 1 PM to another stryyke rep on another forum.

I still have money in my account aswell but what am i supposed to do with it
Hopefully they can sort out this mess because this is just plain crazy.

[jopa]

Ok after not getting a reply from anyone yet, ive sent another 4 emails to different stryyke departments, 1 PM to Stryykedimitrios and 1 PM to another stryyke rep on another forum.

I still have money in my account aswell but what am i supposed to do with it
Hopefully they can sort out this mess because this is just plain crazy.

friendly advice: REQUEST A WITHDRAWAL, TRY TO GET YOUR MONEY AND RUN AWAY OTHERWISE SAY GOODBYE TO YOUR MONEY!!!

[jopa]

For all of you guys that you need to know about this SCAM bookie. Read these forums and you will understand why you need to get your money and run FARRRRRR AWAY from this (hypothetically called) company. You MUST NOT GIVE THEN NOT ONE EURO BUT NOT EVEN ONE CENT!!!

READ VERY CAREFULLY:

http://forumserver.twoplustwo.com/51...7/index17.html

http://forumserver.twoplustwo.com/28...7000-a-461196/

http://www.betbrain.com/forum/forump...ype=main&sno=1

and the most important:

http://www.casinomeister.com/problems.php

[Jabba97]

Username: jabbabutt
Been waiting since the 2nd Nov for 1941 euro.

[paul111]

Ive still not heard anything from them as to why my winnings were taken from me

I would imagine they have all their staff back tomorrow so fingers crossed some progress can be made.

[jopa]

Ive still not heard anything from them as to why my winnings were taken from me

I would imagine they have all their staff back tomorrow so fingers crossed some progress can be made.

I can bet they will not reply to you or if they will reply their answer will be soooooo stupid that it will make you more angry.

And about what staff are you talking? Six people company?

TAKE YOUR MONEY AND RUN AWAY MATE!!!!

[Hareeba!]

Have you contacted their regulator yet?

Surely they are accountable to and must answer their enquiries on your behalf?