Problem with Betus- Big surprise..

[brooks85]

I requested a payout on 10/12 for 3k by check.


Called today and they said on 11/19 the payout was refunded back to my account. However, in my account balance their is no history of this and they said it only shows up on there end..
I've gone over my bets and balance for the past few days and it all adds up to what it is at now, no sign of an extra 3k deposited/refunded.


I repeatedly asked how am I supposed to see the 3k was deposited back to my account and I kept getting "it is an internal thing we see on our end."


I also asked why the deposit was refunded. She said there was a stop payment on the check and but she never gave me a reason why. I also never received the check.

Anyone have this issue or any suggestions?(aside from getting another book haha)

[Justin7]

Fill out a complaint. I've had a lot of success working with BetUs.

[brooks85]

k, sent it in. thanks.

[bleedblue]

This is a fairly moot point right now, but why did you wait so long to inquire about the check? Anyway, good luck...

[BigdaddyQH]

I will say this about BetUs. A couple of years ago there was a big raid in Phoenix. The feds busted an illegal book operation. The story was on T.V. What I noticed was that a Mercedes was being towed, and the personalized plate was "BETUS". Caviat Emptor.

[brooks85]

not sure why i waited so long, honestly forgot about it

[tltaylor89]

I see they still are trying to cheat people they dont want to pay and I wouldent be surprised if they were a little thin on deposits I havent played at that place since their processors refunded me my money by mistake.Next move of theirs will be we didnt receive youre paper work

[king]

They were supposed to send you a check but never did. So the 3k they see on their side is that the check never shipped and we still have it in process and forgot to send it. So we going to lie to you what happen by saying it shows we put back the money into your account. They are hoping you dumb enough to believe them or play along. They did the same thing to me, and they only pissed me off. The only way ill come back to them is if they change their act and give me some cool goodies like they gave some people. The only crap I got from them was a crappy dvd and a calender I could care less about. I want a tv or something since some people got a football and football jersey, golf balls, gift basket and I get a crappy thing.

[Stumpage]

"We only see it on our end....."

Who knew that BetUs would swoop in at the 11th hour to come up with the best excuse of 2009? Seriously, that it so utterly absurd that whoever thought of it has to be given credit for their ingenuity.

Not to wish ill will on the OP, but it would be very interesting to see what would happen if he attempted to wager with a balance of $0, seeing that there should still be an extra $3K registering on the Magical BetUs side of things. Maybe we all have some funds that were thought to be long lost, but low and behold show up in never-never land when the BetUS fairy dust is sprinkled over the accounts...

Brooks, it is a ridiculous situation, but you should feel quite reassurred by the fact Justin is on it. Hopefully in the near future you can simply look back on this and laugh, as BetUS is simply taking patheticness to an alltime sub-level.

[soxwin1917]

Wow, what a book.

[iceminers26]

I see they still are trying to cheat people they dont want to pay and I wouldent be surprised if they were a little thin on deposits I havent played at that place since their processors refunded me my money by mistake.Next move of theirs will be we didnt receive youre paper work

They did this to me over and over, asking for a single piece of info then when I thought it was all set, they would ask for another piece, and so on; this book is a joke IMO. Its like pulling teeth to try and get your money out of there, much better books out there.

[Justin7]

FYI, the BetUS states the money was crediting back to the player's account a long time ago. The sage is ongoing, but BetUS has been very good at communicating with me, and I haven't seen a single "foul" since I've been with SBR.

[Justin7]

FYI, the BetUS states the money was crediting back to the player's account a long time ago. The sage is ongoing, but BetUS has been very good at communicating with me, and I haven't seen a single "foul" since I've been with SBR.

Er sorry, this might be another dispute.

[brooks85]

im not getting it back and as for help, justin is worthless and insulting. I could have emailed them asking the wrong questions over and over on my own.

Justin referred to me in the email to betus as "throwing a fit."

And on top of that, justin still was not asking right question. He emailed them twice saying I was waiting on a payout, well if you clearly read my problem, i am not waiting on a payout. And a obvious question to ask "why was the payout canceled in the first place," never was asked. And i had to email justin my problem about 4 times and he still did not take the time to understand it.

Big help!!

[brooks85]

here is betus reply

Justin,

This one is easy. $3,040 was refunded into this client's account on
11/19 at 5:21pm EST. Perhaps he did not notice, as he had a decent
balance at the time, but the 3k payout and the $40 in fees were refunded
to the account.

Let me know if you need anything else.


Ya, im not going to notice an additional 3000 dollars...


What happen is..

They waited for me to have a big payday, which I did because of UFC events Nov. 14th and 21th and then they pulled the trigger with this "refund" bs.

[trixtrix]

post your betus transaction history, if it's there it should be indicated in your account history

[brooks85]

thats a problem, it only goes back 2 weeks.

Plus even if it went back far enough, betus has their angle covered, Betus says " the refund will not show up in your "transactions."

[trixtrix]

c'mon i can see both my betus account history and wager history all the way back since inception, i find it doubful that if they refunded you truly, it will not show up in either of those histories

[brooks85]

o wait it does go back farther. But no line of a refund.






110992295
Nov 22, 2009 01:09 AM Wager Won ... $1,646.51 $18,469.81 Grade Results 110985755
Nov 22, 2009 12:05 AM 1 Wager(s) Placed $3,000.00 $16,823.30 1 110963039
Nov 21, 2009 11:17 PM Wager Won ... $3,600.00 $19,823.30 Grade Results 110926695
Nov 21, 2009 09:18 PM Wager Won ... $15,600.00 $16,223.30 Grade Results 110896530
Nov 21, 2009 07:03 PM 1 Wager(s) Placed $3,000.00 $623.30 1 110733931
Nov 21, 2009 01:39 AM 1 Wager(s) Placed $64.22 $3,623.30 1 110733887
Nov 21, 2009 01:39 AM 1 Wager(s) Placed $54.35 $3,687.52 1 110733704
Nov 21, 2009 01:34 AM 1 Wager(s) Placed $3,000.00 $3,741.87 1 110733601
Nov 21, 2009 01:32 AM 1 Wager(s) Placed $3,000.00 $6,741.87 1 110733394
Nov 21, 2009 01:27 AM 1 Wager(s) Placed $1,000.00 $9,741.87 1 110731040
Nov 21, 2009 01:24 AM 1 Wager(s) Placed $3,000.00 $10,741.87 1 110693631
Nov 20, 2009 09:57 PM Wager Won ... $1,175.00 $13,741.87 Grade Results 110690956
Nov 20, 2009 09:46 PM Wager Won ... $1,050.00 $12,566.87 Grade Results 110685696
Nov 20, 2009 09:23 PM Wager Won ... $1,050.00 $11,516.87 Grade Results 110679102
Nov 20, 2009 08:50 PM 1 Wager(s) Placed $600.00 $10,466.87 1 110673330
Nov 20, 2009 08:27 PM 1 Wager(s) Placed $550.00 $11,066.87 1 110660943
Nov 20, 2009 06:55 PM 1 Wager(s) Placed $550.00 $11,616.87 1 110659716
Nov 20, 2009 06:47 PM 1 Wager(s) Placed $550.00 $12,166.87 1 110659264
Nov 20, 2009 06:44 PM 1 Wager(s) Placed $500.00 $12,716.87 1 110658949
Nov 20, 2009 06:42 PM 1 Wager(s) Placed $600.00 $13,216.87 1


y within the last 7 days

Wagers
Free Play
Deposits
This Week Last Week Last Month Older
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Click on the detail column to view transaction details Doc # Transaction Date Description Amount Balance Detail 110494626
Nov 19, 2009 02:49 AM 1 Wager(s) Placed $3,000.00 $13,816.87 1 110484908
Nov 19, 2009 12:33 AM Wager Won ... $1,050.00 $16,816.87 Grade Results 110458761
Nov 18, 2009 09:47 PM Wager Won ... $1,075.00 $15,766.87 Grade Results 110453537
Nov 18, 2009 09:35 PM Wager Won ... $1,325.00 $14,691.87 Grade Results 110435562
Nov 18, 2009 08:09 PM Wager Won ... $1,325.00 $13,366.87 Grade Results 110429447
Nov 18, 2009 07:10 PM 1 Wager(s) Placed $50.00 $12,041.87 1 110428414
Nov 18, 2009 07:03 PM 1 Wager(s) Placed $600.00 $12,091.87 1 110428249
Nov 18, 2009 07:02 PM 1 Wager(s) Placed $550.00 $12,691.87 1 110415307
Nov 18, 2009 04:52 PM 1 Wager(s) Placed $650.00 $13,241.87 1 110404648
Nov 18, 2009 01:16 PM 1 Wager(s) Placed $495.00 $13,891.87 1 110403385
Nov 18, 2009 12:44 PM 1 Wager(s) Placed $17.70 $14,386.87 1 110403259
Nov 18, 2009 12:40 PM 1 Wager(s) Placed $17.70 $14,404.57 1 110402395
Nov 18, 2009 12:15 PM 4 Wager(s) Placed $2,975.00 $14,422.27 1 2 3 4 110402274
Nov 18, 2009 12:11 PM 1 Wager(s) Placed $24.58 $17,397.27 1 110402198
Nov 18, 2009 12:09 PM 1 Wager(s) Placed $24.33 $17,421.85 1 110395428
Nov 18, 2009 02:46 AM 1 Wager(s) Placed $250.00 $17,446.18 1 110395425
Nov 18, 2009 02:45 AM 1 Wager(s) Placed $250.00 $17,696.18 1 110349083
Nov 17, 2009 09:25 PM 1 Wager(s) Placed $3,000.00 $17,946.18 1 110348217
Nov 17, 2009 09:25 PM 1 Wager(s) Placed $13.60 $20,946.18 1 110347016
Nov 17, 2009 09:23 PM 1 Wager(s) Placed $14.17 $20,959.78 1 Page 9 of 22 <<<12345678910>>>

[brooks85]

111928025
Nov 27, 2009 06:59 PM 1 Wager(s) Placed $1,200.00 $27,288.64 1 111926849
Nov 27, 2009 06:55 PM 1 Wager(s) Placed $1,100.00 $28,488.64 1 111648713
Nov 26, 2009 10:44 AM 1 Wager(s) Placed $1,100.00 $29,588.64 1 111648649
Nov 26, 2009 10:43 AM 1 Wager(s) Placed $500.00 $30,688.64 1 111610808
Nov 25, 2009 11:16 PM 1 Wager(s) Placed $1,100.00 $31,188.64 1 111482240
Nov 24, 2009 09:30 PM 1 Wager(s) Placed $1,100.00 $32,288.64 1 111459904
Nov 24, 2009 06:59 PM 1 Wager(s) Placed $1,100.00 $33,388.64 1 111457325
Nov 24, 2009 06:43 PM 1 Wager(s) Placed $250.00 $34,488.64 1 111457258
Nov 24, 2009 06:42 PM 1 Wager(s) Placed $250.00 $34,738.64 1 111456437
Nov 24, 2009 06:37 PM Wager Won ... $2,100.00 $34,988.64 Grade Results 111443046
Nov 24, 2009 04:29 PM 1 Wager(s) Placed $1,100.00 $32,888.64 1 111376614
Nov 23, 2009 10:47 PM Wager Won ... $2,100.00 $33,988.64 Grade Results 111356807
Nov 23, 2009 08:32 PM 1 Wager(s) Placed $1,100.00 $31,888.64 1 111247116
Nov 22, 2009 07:35 PM Wager Won ... $6,077.92 $32,988.64 Grade Results 111247020
Nov 22, 2009 07:35 PM Wager Won ... $9,040.91 $26,910.72 Grade Results 111218916
Nov 22, 2009 07:11 PM Wager Won ... $2,200.00 $17,869.81 Grade Results 111043118
Nov 22, 2009 12:21 PM 1 Wager(s) Placed $1,200.00 $15,669.81 1 111034509
Nov 22, 2009 11:52 AM 1 Wager(s) Placed $250.00 $16,869.81 1 111033135
Nov 22, 2009 11:47 AM 1 Wager(s) Placed $250.00 $17,119.81 1 111032936
Nov 22, 2009 11:46 AM 1 Wager(s) Placed $1,100.00 $17,369.81 1

[brooks85]

bold date is the day I called about the payout

[trixtrix]

i agree if that's authentic, then the refund has not been credited on the specific date/time betus indicated, there is no gap in the overall balance between the wagers that would indicate a sudden numerical increase

[brooks85]

on hold

[purecarnagge]

I'd just close out and withdrawal the whole balance and get to better book

[316316]

Yeah there's a lot of bookie don't worry....

[Justin7]

Are you sure that the wagering history includes non-wagering items?

[yahoonino]

grade d-

[Karla]

wheew that's a crap! where's your money now?

[brooks85]

<ASS

I finally got on the phone with someone on betus end, after an hour, that could explain it too me. The way they track transactions is horrible and the money was "refunded" on the 19th but that is not when it was actually put back into my available balance. BUT, the money WAS put back in sometime between the 20th- 21th of nov.

Aside from lackluster phone support, which is no suprise, BETUS did no wrong. Except for canceling the payout in the first place and still no reason.

[UV82]

dBrook85, did Betus ask you to post this ? "BETUS did no wrong...." etc...?

... I understand that they credited yr account with the "LOST AMOUNT", but did they pay you at the end?

[bleedblue]

<ASS

I finally got on the phone with someone on betus end, after an hour, that could explain it too me. The way they track transactions is horrible and the money was "refunded" on the 19th but that is not when it was actually put back into my available balance. BUT, the money WAS put back in sometime between the 20th- 21th of nov.

Aside from lackluster phone support, which is no suprise, BETUS did no wrong. Except for canceling the payout in the first place and still no reason.

Glad you got it figured out...

dBrook85, did Betus ask you to post this ? "BETUS did no wrong...." etc...?

... I understand that they credited yr account with the "LOST AMOUNT", but did they pay you at the end?

It's kind of irrelevant, whether they asked him to or not. It appears they are guilty of cancelling a payout without informing him and not communicating with him. This was not a case of stealing, and it is only fair that he state that.

[UV82]

I v got zero sympathy for books like BetUS so I love to rub it in.

[questa]

i got paid a 3 figure amount from betus a few days ago if anyone is interest. was very fast payout.

[Patrick McIrish]

i got paid a 3 figure amount from betus a few days ago if anyone is interest. was very fast payout.

Three figures would be my cap with this outfit. Be careful here, many better (and safer) outs available.

[Glitch]

man- they were my first book years ago when i was a sportsbetting noob. do they still send out those bikini dvds? the ones where you receive it unexpectedly then try to convince people you didnt order it