Pinnacle

CollegePro · 09-13-09, 01:58 AM

i don't have pinny account... but did you try to call them to find out?

damo05 · 09-13-09, 02:02 AM

they dont have any ph access, its all email.

i sent email hours ago and got nothing back, and cant access the site.

pohodicka · 09-13-09, 02:02 AM

looks like some problem with their sites...not usually, but sometimes happened to them.

CollegePro · 09-13-09, 02:11 AM

wow.... that's ****ed up... I been hearing nothing but positive things about pinnacle but since I live in US, I can't open my account with them... but offshore place without a contact number?? so if website goes down, you can't even place a bet.....

dogcity · 09-13-09, 02:13 AM

Just registered with these forums to ask that very same question. I've been unable to log on for 2+ hours.

A side note...my ISP blocks Pinnacle from here (Canada) if I open an Internet Explorer browser to log in. The staff at Pinnacle suggested trying Firefox which has worked...up until now that is...

Marauders · 09-13-09, 02:25 AM

I can't access the Pinnacle homepage either.

Marauders

damo05 · 09-13-09, 02:26 AM

yeah no website no bet...

this is the worst ive had with them tho, normally down for a few minutes here and there on rare occasions

damo05 · 09-13-09, 02:33 AM

my emails arnt even getting through to them, they keep getting returned to my inbox!

somethings up...

szlem · 09-13-09, 02:36 AM

not the location issue. I can't access it either

mminkovski · 09-13-09, 02:54 AM

site is still down

Marauders · 09-13-09, 03:09 AM

I just received this email from Pinnacle:

Dear Client,

This to inform that we are currently experiencing technical problem.

Our IT Department is currently working on this issue.

Please kindly attempt to access to our site later.

We apologize for the inconvenience and appreciate your patience.

Kind regards,

Customer Service Department
Pinnacle Sports

damo05 · 09-13-09, 03:20 AM

at least there is life there LOL

hopefully not long to go...

betyuda · 09-13-09, 03:23 AM

Im sure it will be back up. I also received an email from them telling me they are having IT issues. They will be back. All sites even the best sometimes have problems.

betyuda · 09-13-09, 03:25 AM

Phone Numbers: Customer Service: 1-800-439-5197
Local: 011-5999-433-8725
thats the number for pinnacle according to the review.hopefully someone can call them up

jigger · 09-13-09, 03:26 AM

bit worrying that the emails bounce back! never known them to be down like this before is there anyway you can contact them without emails? Ive got large funds in them , this is a bit worrying.

betyuda · 09-13-09, 03:29 AM

Phone Numbers: Customer Service: 1-800-439-5197
Local: 011-5999-433-8725

this is the number

steve7 · 09-13-09, 03:35 AM

Well my e-mails keep comming back and their tel. is not ringing. Start getting a strange feeling; I have to say.

betyuda · 09-13-09, 03:37 AM

i m sure it ll be back up soon. my assumption is that their entire network went down

steve7 · 09-13-09, 03:41 AM

Originally posted by betyuda

i m sure it ll be back up soon. my assumption is that their entire network went down

Hope you are right Betyuda. So you don't think there are other problems involved?

betyuda · 09-13-09, 03:44 AM

i doubt a company like pinnacle will suddenly just fall off the grid and never come back. not to mention its in Netherlands Antilles where the laws sports betting companies are incredibly strict. they are required to have enough funds for all the players in their bank accounts at all times by law.i mean we ve all seen sites go down from time to time. this isn the first. its been a couple of hours. if its still down by tommorow yes i might worry a little, but i m sure it ll be back up. i remember when betcris went down for almost 12 hours.

jigger · 09-13-09, 03:50 AM

Hope you are right , Ive got around 20k in there thought it was the most reliable book , I can't get the phone number to work either! I am more than a bit worried!

steve7 · 09-13-09, 03:55 AM

Got 10 grand there myself and I am really getting worried!

betyuda · 09-13-09, 04:00 AM

the information sites and other links at pinnacle seem to be working though.

http://football.pinnaclesports.com/

etc.

jigger · 09-13-09, 04:04 AM

Has anyone got though on the phone , what dialing code would you use form the UK?

steve7 · 09-13-09, 04:11 AM

Originally posted by jigger

Has anyone got though on the phone , what dialing code would you use form the UK?

You'd use 00599......, but it's dead, just tried a few times!

steve7 · 09-13-09, 04:43 AM

Anyone with news?

Skalatharx · 09-13-09, 04:45 AM

still nothing

jigger · 09-13-09, 04:49 AM

just tried to email thorugh mbgbp@pinnaclesports.com aswell bounces straight back I am seriously worried about this now!

Zen · 09-13-09, 05:25 AM

My friend get this.....(don't know what mailadress he use)

Dear Sir,

Unfortunately, it is our Internet provider experiencing connectivity problems, not Pinnacle Sports. Our IT Department is in contact with the provider to learn when they will have this problem solved.

When this type of situation occurs, we understand your frustration. We too are frustrated since the business of Pinnacle Sports is to take wagers. This is certainly not in the best interest of our clients, or Pinnacle Sports.

We apologize for the inconvenience and appreciate your understanding.

Regards,

Customer Service Department
Pinnacle Sports

betyuda · 09-13-09, 05:28 AM

that is very understanable. A company like pinnacle has to use a a large provider. i am sure we have all had cases where our internet didn t work because our provider was down for no reason.

sinkhole · 09-13-09, 05:32 AM

how long will they use that crappy provider beacuse they are down every week

steve7 · 09-13-09, 05:33 AM

Why would most peoples e-mails not go through to them, but some yes?

jigger · 09-13-09, 05:36 AM

Its working!!!!!

steve7 · 09-13-09, 05:37 AM

OK we are back guys!