All Heritage, Wagerweb and Bet105 Issues

[2Sweeet]

There is 0 reason if true this guy had losers graded losses and winners voided. We need the whole story. WTF has happened to Heritage? Gabe is an asshole but this is getting crazy.

[KTrap318]

Yes. Thanks. I won a bunch of money and than they decide to start voiding winning bets and grading losing bets. I should have won about $4K. I gave Heritage Insider my account number on this forum and private messaged him and he has not even responded as of yet. Heritage is not a good book and should be on the “No Play” alerts.

[William Edwards]

I have been a long time customer of Heritage Sportsbook(>10 years). Generally speaking, I have had no issues, and their customer service usually resolves any issues to my satisfaction. Most importantly, I have NEVER had an issue getting paid. That is, until today. I made a withdrawal request this morning for $150. When I logged back in a bit later, I noticed that the money had been returned to my account. I immediately contacted customer service to find out what the issue was. I was informed that my withdrawal was cancelled because of a new policy they were implementing. They indicated that they would be refunding credit card/debit card purchases before processing payouts to Bitcoin/alt coins. As I was chatting, I saw $350 come out of my account. The decision to unilaterally process a withdrawal that I had not approved was bothersome enough, but it also did not give me the opportunity to inform them that the debit card I had been using was recently hacked and had to be replaced. When I informed them that my existing card was not valid and that the transactions would need to be cancelled, they told me that "this was management's decision, and it could not be undone". Furthermore, they said the refund process could take up to 6 weeks, and that they would only review my situation after that time period. I am furious beyond belief, and I will never send another dime to them. IMO, this is an indicator that they are not doing well financially. Maybe I'm wrong? Overreacting? Thoughts?

[Optional]

I have been a long time customer of Heritage Sportsbook(>10 years). Generally speaking, I have had no issues, and their customer service usually resolves any issues to my satisfaction. Most importantly, I have NEVER had an issue getting paid. That is, until today. I made a withdrawal request this morning for $150. When I logged back in a bit later, I noticed that the money had been returned to my account. I immediately contacted customer service to find out what the issue was. I was informed that my withdrawal was cancelled because of a new policy they were implementing. They indicated that they would be refunding credit card/debit card purchases before processing payouts to Bitcoin/alt coins. As I was chatting, I saw $350 come out of my account. The decision to unilaterally process a withdrawal that I had not approved was bothersome enough, but it also did not give me the opportunity to inform them that the debit card I had been using was recently hacked and had to be replaced. When I informed them that my existing card was not valid and that the transactions would need to be cancelled, they told me that "this was management's decision, and it could not be undone". Furthermore, they said the refund process could take up to 6 weeks, and that they would only review my situation after that time period. I am furious beyond belief, and I will never send another dime to them. IMO, this is an indicator that they are not doing well financially. Maybe I'm wrong? Overreacting? Thoughts?

I do not know any reason a bookmaker has to force you to take payouts back to a debit card account.

I know this is done with cred cards, so they can avoid the possibility of a chargback after payment.

Six weeks to help you out with a TX they now know will not be completed is a rude slap in the face.

"Management Decision, that we don't care", again from them.

You can try PMing poster Heritage Insider and check if he cares a bit more than Heritage "management" about looking after you...

[William Edwards]

I do not know any reason a bookmaker has to force you to take payouts back to a debit card account.

I know this is done with cred cards, so they can avoid the possibility of a chargback after payment.

Six weeks to help you out with a TX they now know will not be completed is a rude slap in the face.

"Management Decision, that we don't care", again from them.

You can try PMing poster Heritage Insider and check if he cares a bit more than Heritage "management" about looking after you...

Thanks very much for your post and for your tip. I will give that a try.

[KTrap318]

I have reached out to him (Heritage Insider) and no response for two weeks now.