Have most of you who are long time Heritage clients, experienced in the past 2 years, Heritage telling you that you can only communicate with them via email or chat. No longer can you use phone communication with them at all!
I find that this restriction means the answers I receive are limited in scope and not always accurate.
Customer Service personnel via email and chat simply do not seem to have the knowledge or clearance that personal from the more specific departments do to respond with concise, accurate info and assistance.
I am told that there is no way that my account can be updated to be able to have phone communication like I previously had available for more than a decade.
I find that this restriction means the answers I receive are limited in scope and not always accurate.
Customer Service personnel via email and chat simply do not seem to have the knowledge or clearance that personal from the more specific departments do to respond with concise, accurate info and assistance.
I am told that there is no way that my account can be updated to be able to have phone communication like I previously had available for more than a decade.