I entered a team in an NHL contest tonight. Did that early this afternoon. I went to enter another team and reserved it. When I went to actual submit that team it said the contest was full. That was weird but of course they didn't give me my money back. So I contacted support. They were nice, gave me a refund but deleted my original team in the process! Went back and forth a few times with support, had to deal with idiots first. But they are telling me it wasn't a guaranteed contest, but I know it filled up. Then was told they couldn't confirm my geolocation blah blah. Just making up excuses. They screwed up and refuse to admit it.
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To follow up, I would have won. Had the same team entered into another contest and got 12th place.
Unreal they would do that to someone. Told them I will be taking them to small claims court. -
Complaints against sport books.
I saved the page to make complaints against an online book, but it seems to not be there anymore.
Can someone give me the link where I complaint to SBR about Draft Kings.
Thanks.Comment
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Opti is the man to speak with regarding your issue.
Personally speaking only, I've been involved with DFS for nearly two decades now, and season long MLB and NFL fantasy leagues since I was 17 or 18, needless to say I am not 17 years old any longer.
I actually have a personal blog devoted to DFS and all things fantasy sports related, which I don't promote here largely due to it's not really ethical and fair to SBR to use their resources for self promotion, and the only reason I bring that up is because I think I may be helpful.
I've reread your OP three times now, help me understand if I'm reading you correctly?
Yesterday afternoon you said you entered a team in one of their contests.
First question, after entering that team did you get an automated response stating something to the effect that you are all set and would you like to enter that team in other tournaments? If yes, did you double check and confirm that entry was indeed all set?
That's standard, their software is set up that way, you'll always get that response once you enter a team in any sport, and type of contest.
I ask because every contest player, and that includes myself, has thought they successfully entered a contest in the past, so confident they did to the point they would swear they did on a stack of bibles, only later found out they really didn't.
Part two of your OP is the head scratcher.
You state you wanted a second team and reserved that.
First, the obvious question?
Did you fully go through the process of successfully reserving that entry.
Upon clicking the 'reserve' option an auto response will pop up explaining something to the effect that do you understand that if a reserved entry goes undrafted when the contest locks, you'll receive zero points and not be eligible for a refund.
If you did all that, reserved the contest entry successfully, came back to it to edit, the contest should have been there, in an undrafted status.
I'm not calling you a liar, and I'm calling DK thieves, I do not work for SBR, and I am not a shill for the big DFS sites, as I do not take advertising money from them, it's a business moral ethics issue with me is all.
This is what I think, this is based off of your first two posts, unless I am misreading something, or you left some details out, I think you left that entry you wanted to reserve opened, when it came time to make your decision on the players you wanted to use, and went ahead to enter it, that contest filled up and locked.
On a side note, regarding customer service, the only contests the are not guaranteed are 'head to head' contests, or small fields, like four team entry contests, those will always be indicated by this 'contest must fill or will be cancelled'Secondly, CS will usually give back the cost of the entry for most complaints, even if one is dead wrong, as long as one who is filing the complaint is civil and polite, reason being it's a very small price for them to pay to keep customers coming back, and it shows that they care that you took the time out to reach out, it's just good business sense to do that.
Lastly, don't threaten DK or FD with small claims court.
Those words won't even move the needle so to speak, if you think you have a case, and you may, but there's still some unanswered questions for me to make a comment either way, but even if you do, DK and FD has the resources to either drag it our, they also have attorneys on retainer to handle these types of situations.
Shoot Opti a message, he knows the industry inside and out, and inside again.
This is one of his areas of expertise, and he is good as they come.
Peace, and I hope it all works out.Comment
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Yes, DK admitted to making the mistake. There was some sort of glitch when I reserved my team. There were only a couple of slots left, so something went buggy, but the money was removed from my account and no team entered.
But that's fine. My problem is when they deleted the game I had already successfully entered. The staff member apologized gave me a refund and also gave me extra DK bucks so I could enter the contest twice if I wanted. But of course the contest was now full.
They refuse to explain why they deleted that team. Just apologies. I think this was the best I had ever done. 190.3 points for my team. I had that team in another contest. I have screen shots of everything including the support staff message that they deleted my team. It makes it seem like it was almost intentional especially they refuse to explain why. The staff member who did it should be fired. How can I trust them going forward?Last edited by xraygord; 10-28-22, 09:36 AM.Comment
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Now they have given me a $5 ticket. lol At least they are trying. But of course, I would need assurances that this won't happen again.Comment
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I am a bit experienced with civil matters. I have sued large corporations, including Air Canada. I have won every case. DK would have to come to my small town and they would have to prove me wrong. Chances are they would just settle because it isn't worth their while for the bit of money they owe me.
I live in a small town with one judge that sees all cases. Criminal, civil and family. he knows I have always been honest when in front of him and he is a very reasonable person. I can pretty much guarantee I wouldn't lose my case.Comment
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Fair enough.
I'm glad everything all worked out.
I'll ask around, I'll see if this happened to anybody else.
Believe it or not, this is the time in 20 years I've heard about that kind of glitch.
*Not for nothing, I never called you out on your adventure, their software is usually flawless, but there has been a lot of software glitches all over the place, that's why there was credibilty to what you were saying.
Peace, continued goad luck to you.Comment
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Thanks for your insight. yes the glitch was weird, I think a few of us were reserving a team at the same time with only a seat left and something went weird. But that no big deal.
But I wouldn't say everything is OK. When I contacted DK, their answer was to delete my team I already entered earlier that day and refund me my fee. That didn't make sense, and they deleted my team just shortly after the contest became full, so I couldn't get back in if I wanted. And to add onto that, it was best team ever.
I did play in another contest with the same team, so I know what I got 190.3 points. Now I don't know how I would have done in the other contest because I can't see the results, but obviously, I would have placed nicely. Top 20 perhaps.
So it all just seems strange. There was no logical reason for deleting my team, and it wasn't a glitch it was done manually by a person. I have the message saying so and the message after apologizing for doing it. But no explanation of why it was done in the first place. Doesn't sit well with me. They could just do it again.Comment
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Could have just been a human error by the operator thinking they needed to delete that entry to refund the other one by mistake?.Comment
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^
Very strange.
I first read your post, just seemed real odd.
Then i reread it, and you sounded confident in your words.
Still I had no idea what was going on.
Good job staying on it, most would have given up.
Like I mentioned, I operate a personal blog, I'm also a contributing writer at RotoWire.
I'm not on the payroll there, I get paid for anything that gets submitted that they accept.
I'm OK with that, sports writing is a hobby, and a side hustleComment
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Maybe it's worth sending in a "friendly" message saying you would like the CS person who cancelled your entry by accident to know that it would have won. Might result in something extra if a fair thinking person sees it..Comment
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Love DK, but they'll pull some shit now and then just like all the rest. I hit my first CFB player prop for like $200 in week 2 and then the next Sat I clicked on CFB QB Over yardage and they limited me to $27? What?
The live cashout option also seems to mysteriously lock up during the games sometimes. Say you have a fb game Over 50 and they're offering $140 back on your $200 bet. You hit it and it will freeze for 3 plays until a guy misses a fg or something dramatic happens. I make the bet with unknown action to come so they need to pay their offer with unknown action to come.
Overall though...love DK and MGMComment
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DK owes you the full value of what would have vern your payout in the event.Comment
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Dude I have explained that to them many times. Their response was, we refunded you your money and gave you a $5 ticket. They consider that matter closed. I told them I would have got 190.3 points, they can see that. But they refuse to budge on that. if maybe you could send them a message for me? I can PM you my user name at DK if you need.
And of course, as far as I know, I can't go beyond CS. They give me an answer and close the issue right away without giving me a chance to respond. If I knew of a way to escalate beyond the CS department I would. That's why I tried to do the complaint thing here.Last edited by xraygord; 10-29-22, 01:57 AM.Comment
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Oh and I have also sent messages to DK through Facebook and Twitter with screen shots of everything. They still haven't responded.Comment
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Just want to let everyone know that Draft Kings gave me what was owed.
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