I know they're not exactly a respected book, but I wanted to share my recent experience with BetUS.
Many moons ago, back in 2006, I made a deposit on BetUS. Since then they've tried to entice me back onto their site with free plays. Ordinarily I just ignore them, but I guess I'd forgotten that I'd placed a free wager at some point that had turned out to be a winner. Recently, I received an e-mail from them informing me that I had an active balance. So I logged back in and sure enough there was $100 in my account that had come from a free play win.
When I looked at possibly just cashing out, I found that I needed to hit a 15x rollover to do so. So I played with the $100 and went on a hot streak. By the time I'd completed the rollover requirement I had $1460 in my account.
Having hit the rollover, I once again looked into cashing out. This time they informed me that I was only eligible to cash out 5x the amount of my free play, citing some fine print. They then told me I could cash out that 5x amount, then if I wanted to withdraw the remaining balance I'd have to make a deposit in the amount of the remaining balance and then hit a 10x rollover on that deposit. I wasn't even mad at this point. I just figured fine, whatever, they're protecting themselves. I get it.
This is when, in my opinion, they went beyond the pale. After they cancelled my $1460 withdrawal, all of a sudden I found that there was only $250 in my account (or 5x the amount of the original free play). When I got back on with an agent to find out what was going on, they told me that it was policy to zero out the part of the balance that wasn't eligible for withdrawal, even though a previous agent gave me those previously mentioned specifics about how I could make those funds eligible for withdrawal.
So either BetUS has 2 separate policies regarding funds that come from free plays that are in direct conflict with one another, or they're just making up their policies as they go along, making sure that players can't actually benefit from the promotions they offer. Whatever the case, avoid these guys like the plague. They're a nightmare.
Many moons ago, back in 2006, I made a deposit on BetUS. Since then they've tried to entice me back onto their site with free plays. Ordinarily I just ignore them, but I guess I'd forgotten that I'd placed a free wager at some point that had turned out to be a winner. Recently, I received an e-mail from them informing me that I had an active balance. So I logged back in and sure enough there was $100 in my account that had come from a free play win.
When I looked at possibly just cashing out, I found that I needed to hit a 15x rollover to do so. So I played with the $100 and went on a hot streak. By the time I'd completed the rollover requirement I had $1460 in my account.
Having hit the rollover, I once again looked into cashing out. This time they informed me that I was only eligible to cash out 5x the amount of my free play, citing some fine print. They then told me I could cash out that 5x amount, then if I wanted to withdraw the remaining balance I'd have to make a deposit in the amount of the remaining balance and then hit a 10x rollover on that deposit. I wasn't even mad at this point. I just figured fine, whatever, they're protecting themselves. I get it.
This is when, in my opinion, they went beyond the pale. After they cancelled my $1460 withdrawal, all of a sudden I found that there was only $250 in my account (or 5x the amount of the original free play). When I got back on with an agent to find out what was going on, they told me that it was policy to zero out the part of the balance that wasn't eligible for withdrawal, even though a previous agent gave me those previously mentioned specifics about how I could make those funds eligible for withdrawal.
So either BetUS has 2 separate policies regarding funds that come from free plays that are in direct conflict with one another, or they're just making up their policies as they go along, making sure that players can't actually benefit from the promotions they offer. Whatever the case, avoid these guys like the plague. They're a nightmare.
