Anyone with this problem please send an SBR Sportsbook Complaint form in ASAP, whilst admin is dealing with them already about this.
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The situation just gets worse. Because of my complaints about the 3 missing payouts, they are now not paying me/delaying paying me my final payout.
When i initially quoted that i requested 14 btc payouts all to the same address. at that current point in time, 10 were paid to the correct address, 3 were paid to an incorrect address, and the final one was waiting to be paid to me this week. I verified with them and have email proof/confirmation making sure that they would send this final payout to the correct address.
The payout didn't get paid today, and i called up to find out why, and they informed me that, my final payout is "under review" and nothing more will be paid to me at this point in time becuase of my complaints about previous missing payouts.
I asked them what I can do about this, they said nothing.
I asked them how long it may take for their review to take. They said they can't give a timeframe.
So because of my complaints about that they paid 3 x $2k to an incorrect address. They are now stalling and not even paying me my final 2k payout.
PS I have completely verified my account: Sent in my passport with me holding it, sent in utitlity bills. I have emailed and confirmed the correct btc address to be used to pay me.Comment -
Why were my comments removed from this thread?Comment -
This same thing happened to me for $8000 on Betpop starting the middle of October. I've spoken with support a dozen frustrating times, and have filed a complaint here at SBR with a detailed timeline over the past month. This is absolutely ridiculous. Supervisor Maggie says "nothing like this has ever happened before." Clearly it's happening, NOW, to a number of different people, and they are aware of it but they are doing nothing about it. Someone inside that company is stealing money.
Briefly, this is what happened to me:
10/10 - I tried to log in but couldn't. I called and talked to supervisor Maggie and was told my account was suspended but that she would give me access back to my account for 30 minutes to request the withdrawals and to call back and give her the codes. I requested 18 withdrawals (17 for $1000 each and one for the remainder) all to the same btc address. I called back and asked for Maggie, but was told she was in an interview, but the woman on the phone told me she could take the codes.
10/14 - I noticed 8 more emails with payout confirmation codes (that I didn't request) despite my account being suspended and not being able to log in. I called and talked to a woman and told her I didn't request the codes, asked her what happened and she told me "no problem, some of the withdrawals just got canceled and re-requested I just needed to give her the new codes." I thought Maggie might have canceled some of them because when I called back I hadn't talked to her(?) on the 10th. I gave the woman the codes.
At the beginning of November I started to realize 2 of my withdrawals hand't arrived as expected, and once again I called support. I again talked to Maggie and was told that the withdrawals had been sent and it wasn't her problem. After a long back and forth I told her the first productive thing we need to do is to cancel the pending withdrawals and re-requested them to a new address, to mitigate any future loss of funds. She then gave me access back to my account so that I could cancel the withdrawals and request new ones while she was on the phone, and she told me this time I could request them for $2000 each. At this point I realized that 8 withdrawals were actually missing instead of the two. Because despite having a stated policy of three withdrawals per 7 days, they sent withdrawals every day (8 to the fraudulent address on unsuspecting days). They even sent two on the same day once.
Someone is stealing money there and they are doing nothing about it. They know it's happening and accuse the customer. I've wasted 10 hours of my life on phone calls with them. How can this book be rated so well here when they are either blatantly stealing money or are clearly aware of an employee stealing and yet doing nothing about it, including most egregiously not paying their customers for the stolen funds?Comment -
This same thing happened to me for $8000 on Betpop starting the middle of October. I've spoken with support a dozen frustrating times, and have filed a complaint here at SBR with a detailed timeline over the past month. This is absolutely ridiculous. Supervisor Maggie says "nothing like this has ever happened before." Clearly it's happening, NOW, to a number of different people, and they are aware of it but they are doing nothing about it. Someone inside that company is stealing money.
Briefly, this is what happened to me:
10/10 - I tried to log in but couldn't. I called and talked to supervisor Maggie and was told my account was suspended but that she would give me access back to my account for 30 minutes to request the withdrawals and to call back and give her the codes. I requested 18 withdrawals (17 for $1000 each and one for the remainder) all to the same btc address. I called back and asked for Maggie, but was told she was in an interview, but the woman on the phone told me she could take the codes.
10/14 - I noticed 8 more emails with payout confirmation codes (that I didn't request) despite my account being suspended and not being able to log in. I called and talked to a woman and told her I didn't request the codes, asked her what happened and she told me "no problem, some of the withdrawals just got canceled and re-requested I just needed to give her the new codes." I thought Maggie might have canceled some of them because when I called back I hadn't talked to her(?) on the 10th. I gave the woman the codes.
At the beginning of November I started to realize 2 of my withdrawals hand't arrived as expected, and once again I called support. I again talked to Maggie and was told that the withdrawals had been sent and it wasn't her problem. After a long back and forth I told her the first productive thing we need to do is to cancel the pending withdrawals and re-requested them to a new address, to mitigate any future loss of funds. She then gave me access back to my account so that I could cancel the withdrawals and request new ones while she was on the phone, and she told me this time I could request them for $2000 each. At this point I realized that 8 withdrawals were actually missing instead of the two. Because despite having a stated policy of three withdrawals per 7 days, they sent withdrawals every day (8 to the fraudulent address on unsuspecting days). They even sent two on the same day once.
Someone is stealing money there and they are doing nothing about it. They know it's happening and accuse the customer. I've wasted 10 hours of my life on phone calls with them. How can this book be rated so well here when they are either blatantly stealing money or are clearly aware of an employee stealing and yet doing nothing about it, including most egregiously not paying their customers for the stolen funds?Comment -
Also, this is the same bitcoin address that my 8 missing payout went to.I also forgot to mention the payout address where my missing btc payouts went to is:
By any chance do you know the address they sent your missing payouts to?
This address received many payouts it seems, more than just the 3 missing ones from my account.
So if somehow it's the same one your missing ones got sent to, then it's the same person stealing them.Comment -
This is so scary. If just 3 of us all had the same issue here, then there must be countless of customers that have had money stolen, that don't know where to turn.
As you said, maggie told you "nothing like this has ever happened before"
I got the email response from Luke, where he wrote:
We never had this “issue” before (somebody saying that didn’t received his BTC PO).
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This is shocking that both mine and your missing payouts went to the same address.
When you look up that address, you can see that there were 14 payments received into that address. I can see my 3 x $2k sent there.
So you're saying you can see all 8 of yours there as well?
So there must be another 3 payments as well from some other people that also were sent there.Comment -
Here is the email from Luke saying that my final payouts would be paid on the 21st and 22nd of November. I received my payout on the 21st of November, but because of my complaints about the previous missing payouts they are not paying me my final 2K, without any valid reason.
I can tell you that the address used for the remaining two BTC POs for $2000 start with 36FEB as we could confirm on the conversation we just had.
About the other you said you didn’t recognize start with 3DUnUSdZYHZKNPio6F3234 as you can see in the picture below.
I can’t see the rest of the address into the system. We never had this “issue” before (somebody saying that didn’t received his BTC PO).
I hope this helps you.
The two remaining POs will be process on 11/21 and 11/22.
--------------------------
Kindest Regards,
Luke
Customer Service DepartmentComment -
They've closed my account now and confiscated the remaining two pending payments totaling $3149 in addition to the already missing $8000.
So let me get this straight--they same employee stole money to the same bitcoin address from both yours, mine, and apparently at least one other person's account and they now say that is evidence that WE committed fraud so they are confiscating my funds (and apparently yours?!? This is insane.
Fossilman was that the bitcoin address that your stolen funds were sent to? Or is there someone else out there that we don't know about yet?Comment -
I'd be surprised if they plan to confiscate anything from you guys.
In fact I think you can be almost certain they won't.
I think I would take the account suspensions as a positive development right now. Something is happening about this in there..Comment -
At this point, it's pretty clear that this wasn't really a "hack" so much as it is some kind of in-house Youwager scam or employee theft. Shocking that rather than apologize for their error and pay out the customer and admit their mistake, Youwager are doubling down and confiscating funds. Hopefully SBR will get them to come to their senses.
Anyone have more info on the change in ownership that was mentioned? It seems clear that whoever is running that joint has no control over what's going on there right now with four different people in this thread having issues, along with another thread on the front page where they are confiscating much more funds from a different player. There are tons of complaints about customer service over the years from my searches, but certainly nothing like this. So it does seem plausible that some change of ownership and or management has taken place.Comment -
Other than a small beef about their horrendous new bonus wheel and how I got screwed out of a bonus, I've never had a problem with YouWager, and always gotten paid very fast; however, I'm seeing more and more things posted and small complaints that is starting to lead me to believe there is some smoldering that could be developing into a small fire..... keep those balances low would be my adviceComment -
I am not trying to get into trouble myself or cause any problems for this website.
But i really believe this should be on the main page of sportsbookreview.com on the sportsbook and industry news.
I'm only looking out for many other players that might of lost their payouts, and don't know what to do.
I was aware of this website for over 10 years, but only recently realized/started looking at the forum.
If I didn't come across fossilman's post, I wouldn't of known what to do, or had any chance of getting this resolved, as youwager told me that they aren't doing anything about it.
I really think that other people should be aware that there seems to be a serious problem with youwager, and be aware that maybe they can get help.
This is very important sportsbook industry news, and should be displayed for everyone to see. I'm not trying to get a sponsor in trouble, although I do think they have acted completely disgracefully and unfairly.
I'm just trying to look out for other players that could be missing money.
I think the only proper thing to do would be to put this on the front page of the main website, and not just here in the forum to help others.Comment -
I had also been on a 3x weekly BTC payment plan. Three months ago the payments slowed to 1 per week, then three weeks ago they stopped altogether. Customer service still tells me they are paying 3x per week and the last payment is scheduled for late November--I still have 33k outstanding.Comment -
Have you submitted a complaint form holzhaur?.Comment -
I don't mean to argue with you, just want to make my point. I understand that it seems like you may be paid either directly in indirectly by youwager, so you seem to wish to defend them.
I agree with you that the account suspensions may be a sign that they are investigating this matter.
However, I strongly disagree with you that them not paying the remaining balances at this moment is completely unacceptable and just causing more pain for the players.
I have had to wait over 2 months for my payouts since they closed my account. Not even including the missing money that we are disputing.
They emailed me to confirm my final 2K payout would be paid on November 22nd. There is no worry or concern from their side about this final payout, as I mentioned my account is fully verified, with passport/utility bills. And I've emailed to confirm that this payout should go to the same payout address that my previous payouts had been received at.
So for them to stall and now not pay me this payout in a timely manner, with no valid reason, I don't understand how anyone can justify or think this is a good thing.Comment -
Its really sad the lack of response in this thread by SBR. Only response is by a mod defending them to the death
You have a thread about you wager stealing 77k from a player, a thread about accounts getting hacked and players not paid, and its crickets in here by SBRComment -
Needless to say, all my money will be leaving youwager asap, and I'd encourage everyone to do the sameComment -
indeed. The other thread leaves some room for discussion at least, but if everything is true what is said in this one - and I can see no reason why it shouldn't be, with the evidence brought up from different people - this deserves nothing less than an F rating and a warning on the main page. We've seen Betdsi getting downgraded to D last year for far less than this.Comment -
They don't deserve and F rating, they aren't outright taking deposits and not making any payouts.
However, as requested before, to help other players.
How come this is not on the front page of Sportsbookreview.com Under sportsbook and industry news?
It must be put up there to help others know that they aren't alone and that they should file a case like the people in this thread
Other players should know of this problem they are having, and that they have some hope of getting their payouts resolved.Comment -
Do you understand that?
Here's a tip, if you want someone else to answer or help you out in any way, starting off by saying I understand you talk any old shit you are paid to say and have no personal honor, is not a good strategy.
So let's get that out of the way.... please quote a post from this thread where you see me "defending youwager" at all?Last edited by Optional; 11-29-18, 06:29 AM..Comment -
^^^ So, no problems with any of that I assume????
Here's another chance for the rest of you guys daring to question my personal integrity.
Quote ANY post of mine on the forum about Youwager in any thread where you think I have lied, been unfair, or where you see me as "defending Youwager" where I should not be..Comment -
i understand your frustration optional, you are going for the middle ground by helping the players in here without pissing of the book
but acting 'insulted' by what ywpain has said is hypocritical. you take money from the same books that you are claiming to be policing. that is the definition of conflict of interest. ywpain was not rude about it, he was stating a fact
if you dont like people pointing to the conflict of interest, stop taking money from sportbooks, or stop taking complaints regarding your sponsorsComment -
I want to thank optional for his help in trying to get this resolved, I didn't mean to upset you or accuse you of anything. I don't personally think youwager should be slammed and downgraded severely at the moment. I do think however that their customer service is shockingly bad and incompetent compared to other books.
My only two issues are:
I am horrified, that during this investigation period over the missing payouts. They have stopped making any further payouts that were already promised and verified to be authentic. So me as a player and others are now experiencing more pain and inconvenience at the least by not recieving our final payouts.
I also think to help other players that may not be aware there is an investigation going on should be alerted. What would be the harm to post something like this on the main website:
"""Multiple players have reported missing BTC payouts from YouWager, SBR is assisting those players and investigating in order to try and have these players paid correctly. We strongly suggest customers of youwager check their payout history and ensure that they have received btc payouts correctly, anyone in need of help, please get in touch.""""Comment -
Optional, I appreciate what you do in here, but my issue is the speed in which things are solved. If you look at the first post in this thread, it was 2 weeks ago. When people have money in an account, they want to know its safe, and if theres an issue they want it solved as quickly as possible, it shouldnt take 2 weeks to solve an issue like this. It should only take a few hours to see if a customers withdraw went to the wrong address and for them to send a new one.Comment -
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Sometimes the issue is that they process so many Bitcoin payments at once and use CTRL + C, and make a mistake by not actually copying the next address and pasting the last one instead. This was very common when Bitcoin first showed up on a lot of Poker and SB sites.Comment -
Yes, I agree with you. And it’s unlikely another player who received an additional payout would be honest enough and inform customer support that they received extra funds.
So the payouts may not have been stolen, but just improperly paid.
As mentioned before the interactions I’ve had with the payout supervisor has led me to believe they are inexperienced and inept with bitcoins, as they weren’t even aware of the difference of capitilisation in addresses, as well as not knowing how to look up transactions on the blockchain.
All this being said, it’s completely their responsibility to rectify the situation.Comment -
Has anyone recieved any btc payouts that were pending recently? I was promised my final one on the 22nd November, but since this whole investigation started, they haven't paid me that, now 11 days later, and they don't respond to emails/calls.Comment -
Hopefully we will hear news soon Ywpain.
It is taking longer than I expected but you can be certain it will be addressed for sure..Comment -
OMG,
I finally got through to the payout supervisor Luke, just now.
He informed me that Management has decided to confiscate my final funds in my account. And are refusing to give any information as to why, or discuss the matter any further with me.
Those were his exact words on the phone. "Your funds have been confiscated, you will not receive your final $2k payout, and we can not provide any information to you"
I can't believe that making a complaint about $6k in missing payouts, has now led to me losing out on another $2k. I have now lost $8k and don't know what to do.Comment -
This is a serious serious situation. YouWager seems to have a serious problems on their hands.Comment
