Draftkings Dispute

[Crusherrr]

Are you a brain donor? Win or lose, he played because of the offer. Detrimental reliance. This is a slam dunk theft. To OP: If DK won't fix it, go to your State Gaming Commission. This is flagrant.

Finally spoke to someone that cared about my problem. She was able to reference the issue, create a report with my screenshots, expedite it and now I just have to wait.

I am annoyed that this has been such a hassle, with me dedicating at least 3-4 hours of my time on live chat, emails, etc just to get what is owed to me.

You'd think an A rated book would be able to solve this issue in one day. I've not placed a bet now in several days because I'm just waiting.

For anyone that ends up earning VIP down the road, there certainly isn't any priority customer support service. They have a lot of room for improvement in that regard.

[Crusherrr]

Our team has reviewed your account and we have confirmed that the promotion stated in the terms that the promotion was for $500 and not $5,000.
We understand the screenshot you have sent states $5,000, however, in the terms, it stated $500. Please let us know if there is anything else we can assist you with.
We appreciate your patience and I have credited your account with $100 DK Dollars for being a loyal customer.
Thank you for choosing DraftKings and have a great night.
Best,
Kayla S
DraftKings Player Advocate

[Crusherrr]

So they have given me $100 for being a loyal customer. They acknowledge that I opted in to a promotion clearly stating Wager $21k, get $5k in free credits.

However, in the terms it said $500. This is unacceptable. So why don't they just offer players $1,000 for every $1,000 they wager and then cover themselves with their "terms".

Contacting my gaming commission now to get this resolved correctly. An A book makes this right for a VIP player. To me, this puts a big stain on the reputation of Draftkings who is the self-proclaimed, "industry leader".

[DontTailMe]

So they have given me $100 for being a loyal customer. They acknowledge that I opted in to a promotion clearly stating Wager $21k, get $5k in free credits.

However, in the terms it said $500. This is unacceptable. So why don't they just offer players $1,000 for every $1,000 they wager and then cover themselves with their "terms".

Contacting my gaming commission now to get this resolved correctly. An A book makes this right for a VIP player. To me, this puts a big stain on the reputation of Draftkings who is the self-proclaimed, "industry leader".

Yeah, I'd dispute it. I'm not sure that they can hide behind their mistake. If nothing else, perhaps once the complaint comes in from the gambling commission, they'll credit you just to make the problem go away. Worth a shot. Good luck!

[captrobey]

[FONT="]Our team has reviewed your account and we have confirmed that the promotion stated in the terms that the promotion was for $500 and not $5,000.[/FONT]
[FONT="]We understand the screenshot you have sent states $5,000, however, in the terms, it stated $500. Please let us know if there is anything else we can assist you with.[/FONT]
[FONT="]We appreciate your patience and I have credited your account with $100 DK Dollars for being a loyal customer.[/FONT]
[FONT="]Thank you for choosing DraftKings and have a great night.[/FONT]
[FONT="]Best,[/FONT]
[FONT="]Kayla S[/FONT]
DraftKings Player Advocate

So wait what? So they are saying in your screenshot it says $5000 but in the terms it stated $500. So what does that mean? In the promo it said in big bright numbers $5000 but somewhere buried in the small print it said $500? What? Did someone make a mistake and add a zero? Huh?

[captrobey]

Yeah, I'd dispute it. I'm not sure that they can hide behind their mistake. If nothing else, perhaps once the complaint comes in from the gambling commission, they'll credit you just to make the problem go away. Worth a shot. Good luck!

It sounds like they are acknowledging it said $5000. If he proved that then they need to honor that. Are they saying he altered it and it said $500 not $5000 ? It does not sound like that. Are Sasquatch and Rosie Odonnell the same person?

[Crusherrr]

It sounds like they are acknowledging it said $5000. If he proved that then they need to honor that. Are they saying he altered it and it said $500 not $5000 ? It does not sound like that. Are Sasquatch and Rosie Odonnell the same person?

No, they acknowledge the banner said $5000. But the terms say $500.

So they are essentially admitting that they owe me $5000 as per the banner but they just won't pay it.

Hope the gaming commission can actually do something. How rediculous is this? I shouldn't have to go to these lengths to get what was offered to me.

If it was a mistake, that's not my fault. Like I mentioned. I have offers today for $777 free on $7777 slot wagered and $1000 on $10000 roulette wagers. Should I double check the terms before trusting everything with them?

How ridiculius.

[captrobey]

No, they acknowledge the banner said $5000. But the terms say $500.

So they are essentially admitting that they owe me $5000 as per the banner but they just won't pay it.

Hope the gaming commission can actually do something. How rediculous is this? I shouldn't have to go to these lengths to get what was offered to me.

If it was a mistake, that's not my fault. Like I mentioned. I have offers today for $777 free on $7777 slot wagered and $1000 on $10000 roulette wagers. Should I double check the terms before trusting everything with them?

How rediculius.

Yea i hate it when they try and make it your fault for a mistake that they made. If it was even a mistake maybe they pull that crap trying to get people to deposit then screw them thinking you will just leave it go and take what little they give you.

[thomorino]

Are you a brain donor? Win or lose, he played because of the offer. Detrimental reliance. This is a slam dunk theft. To OP: If DK won't fix it, go to your State Gaming Commission. This is flagrant.

Wrong, dumb shit, just playing by itself would not necessarily prove reliance. Since he has significant losses he could argue that is consideration though.

[DontTailMe]

Wrong, dumb shit, just playing by itself would not necessarily prove reliance. Since he has significant losses he could argue that is consideration though.

I don't know. I mean, that might be right legally...not sure. But it's not right morally. The agreement wasn't for Crusherrr to play and lose. The agreement was for him to play a certain amount, and he held up his end of the bargain even if he had won.

[Crusherrr]

I don't know. I mean, that might be right legally...not sure. But it's not right morally. The agreement wasn't for Crusherrr to play and lose. The agreement was for him to play a certain amount, and he held up his end of the bargain even if he had won.

They can always "legally" hide behind their terms. But being that this is week 1 of being live in my state, and I had issues accessing the client during the intro launch, among other issues. You'd think they'd make this right.

$5000 is 5 units in the sportsbook for me. I was playing $100+ hands in the casino for this promotion. It's not like I am small time and they never stand the chance to recoup this mistake they made. Tomorrow I could lose $5000 there easily

[JoeCool20]

I don't know. I mean, that might be right legally...not sure. But it's not right morally. The agreement wasn't for Crusherrr to play and lose. The agreement was for him to play a certain amount, and he held up his end of the bargain even if he had won.

They can always "legally" hide behind their terms. But being that this is week 1 of being live in my state, and I had issues accessing the client during the intro launch, among other issues. You'd think they'd make this right.

$5000 is 5 units in the sportsbook for me. I was playing $100+ hands in the casino for this promotion. It's not like I am small time and they never stand the chance to recoup this mistake they made. Tomorrow I could lose $5000 there easily

Yes this. They stated in the "terms" that the bonus was $500, not $5000. So you don't get $5000.
I'm not trying to be Morono, but if this was somebody else's thread, and you weren't "friends" with them, or you didn't know them, and they tried to argue that the banner said $5000, then both of you would have already flooded the thread 50 times apiece telling somebody what the "terms" clearly state, and you'd say that it was all their fault, and you'd repeatedly tell them that they "should have read the terms." But now when it happens to you, or your "friend" it's all of a sudden a different story. Try to remember how it feels when it is YOU (or one of your "friends") that has been cheated, and you won't be so quick to go against other players when they have a similar problem.

[JoeCool20]

Now with all that being said, since I'm always pulling for the player and not the book, I want Crush to know that I have gone to the TENN border and bet so many thousands of dollars on D-Kings already this football season, that they are texting me about the VIP program. I'm going to text them back and tell them one of my "friends" on SBR has been cheated out of a bonus and that I'm not going to play there anymore until I see that they made good on what they promised him.

Is there anyway that I can text the Dkings guy a link to this thread where he can read it?

[thomorino]

Yes this. They stated the "terms" were $5000. I'm not trying to be Morono, but if this was somebody else's thread, and you weren't "friends" with them, or you didn't know them, then both of you would have already flooded the thread 50 times apiece telling somebody what the "terms" clearly state, and you'd repeatedly say that it was all their fault, and they "should have read the terms." But now when it happens to you, it's a different story. Try to remember how it feels when it is YOU (or one of your "friends") that has been cheated, and you won't bash others when they have a similar problem.

You are a dumb shit

[thomorino]

I don't know. I mean, that might be right legally...not sure. But it's not right morally. The agreement wasn't for Crusherrr to play and lose. The agreement was for him to play a certain amount, and he held up his end of the bargain even if he had won.

I'm not arguing against crusher, In simply saying that there needs to be reliance and consideration for the offer to be enforceable. He needs to show he reasonably relied on the offer to his detriment - he has a decent case because he did have 2k in losses which he didn't state in the op.

[Crusherrr]

Now with all that being said, since I'm always pulling for the player and not the book, I want Crush to know that I have gone to the TENN border and bet so many thousands of dollars on D-Kings already this football season, that they are texting me about the VIP program. I'm going to text them back and tell them one of my "friends" on SBR has been cheated out of a bonus and that I'm not going to play there anymore until I see that they made good on what they promised him.

Is there anyway that I can text the Dkings guy a link to this thread where he can read it?

Joe-
The banner says Bet $21000 in Blackjack and get $5000 free credits. There isn't an asterisk under it, or anything that mentions terms. So where are the terms they speak of?

[thomorino]

I believe the commission will rule in crushers favor because he reasonably relied on a written offer to his detriment, and his 2k in losses would be what legally is called consideration.

However, it's not clear to me if even if a commission or court rules in his favor he will get his losses back or if he will get the full 5k in credits. I would think he will at least get his losses back, I would not be as confident that he will get the whole 5k in credits.

[thomorino]

Draftkings vip program has some nice options, they process all my payment requests in seconds now.

[thomorino]

I'd thinks company as big as draftkings would just payout the 5k since he already lost 2k anyways

The only reason I could think of that a company wouldn't want to payout the 5k is because many other people may be the same situation as crusher and also want what they see as their 5k in credits.

[JoeCool20]

Our team has reviewed your account and we have confirmed that the promotion stated in the terms that the promotion was for $500 and not $5,000.
We understand the screenshot you have sent states $5,000, however, in the terms, it stated $500. Please let us know if there is anything else we can assist you with.
We appreciate your patience and I have credited your account with $100 DK Dollars for being a loyal customer.
Thank you for choosing DraftKings and have a great night.
Best,
Kayla S
DraftKings Player Advocate

Joe-
The banner says Bet $21000 in Blackjack and get $5000 free credits. There isn't an asterisk under it, or anything that mentions terms. So where are the terms they speak of?

Crush you posted that they said they know what the banner said ($5,000), but they are going with what the terms said ($500). I think it is awful that they see it from your screenshot but they won't honor it! But like I said, there are people on here that would be saying 50 times what the "terms" clearly state, and telling you that it was your fault because you "should have read the terms" if it was somebody besides you with this problem and they didn't know or "like" them!

[thomorino]

I think draftkings argument, which I disagree with here if th facts as stated ar correct, will be that once a player clicked on the banner the terms and conditions could be read saying 500 not 5k credits were what the promotion offered.

[thomorino]

Draftkings does have to consider the fact they if they give crusher 5k in cr dots than they have to do this for all other players on his same position. There may be a number of other players in the same position - hard to know.

[JoeCool20]

I believe the commission will rule in crushers favor because he reasonably relied on a written offer to his detriment, and his 2k in losses would be what legally is called consideration.

However, it's not clear to me if even if a commission or court rules in his favor he will get his losses back or if he will get the full 5k in credits. I would think he will at least get his losses back, I would not be as confident that he will get the whole 5k in credits.

It depends on what the "State Gambling law" is about a banner that advertises more of a bonus than what the terms state!

We ALL know that an offshore book would just say that the terms said $500 bonus and they'd just give him nothing and cut off all contact with him, and he'd have zero shot of getting anything. But because he has done this in the USA, he might have some kind of recourse.

[thomorino]

It depends on what the "State Gambling law" is about a banner that advertises more of a bonus than what the terms state!

We ALL know that an offshore book would just say that the terms said $500 bonus and they'd just give him nothing and cut off all contact with him, and he'd have zero shot of getting anything. But because he has done this in the USA, he might have some kind of recourse.

It likely will be contract law not state gaming laws that control here. This is more of a contract dispute than a gaming issue like how a game was graded.

[Crusherrr]

Crush you posted that they said they know what the banner said ($5,000), but they are going with what the terms said ($500). I think it is awful that they see it from your screenshot but they won't honor it! But like I said, there are people on here that would be saying 50 times what the "terms" clearly state, and telling you that it was your fault because you "should have read the terms" if it was somebody besides you with this problem and they didn't know or "like" them!

I'd gladly read the terms if they were presented to me. No terms visible anywhere. So who knows what they really said. The promotion is gone and over.

[captrobey]

Crush you posted that they said they know what the banner said ($5,000), but they are going with what the terms said ($500). I think it is awful that they see it from your screenshot but they won't honor it! But like I said, there are people on here that would be saying what the "terms" clearly state, and telling you that it was your fault because you "should have read the terms" if it was somebody besides you with this problem and they didn't know or "like" them!

You know what that reminds me of - do you watch South Park?

[JoeCool20]

It likely will be contract law not state gaming laws that control here. This is more of a contract dispute than a gaming issue like how a game was graded.

Well Thom, you tell me this, in contract law, isn't it true that if an offer seems "unreasonable" then the person accepting it should have known it was unreasonable? Now of course this bonus ($5000 rebate for $21,000 worth of play) does NOT seem "unreasonable" to me, I'm just asking?

[thomorino]

Well Thom, you tell me this, in contract law, isn't it true that if an offer seems "unreasonable" then the person accepting it should have known it was unreasonable? Now of course this bonus ($5000 rebate for $21,000 worth of play) does NOT seem "unreasonable" to me, I'm just asking?

No for a high limit player opening a new account 5k in cr dots in my exchange for playing 21k of blackjack isn't unreasonable. And it's not close to the legal definition of the word unreasonable. Some books have already offered 5k in risk free bets and 2k in risk free bets isn't uncommon either. The 5k credit offer would not be considered unreasonable in legal terms.

[JoeCool20]

I'd gladly read the terms if they were presented to me. No terms visible anywhere. So who knows what they really said. The promotion is gone and over.

Yeah so now if you continue this and ask them to show you where this $500 "term" was, then it is likely that they have already fixed it/manually put it in there as $500, when it really wasn't there at the time you accepted the $5000 bonus.

[Crusherrr]

Well Thom, you tell me this, in contract law, isn't it true that if an offer seems "unreasonable" then the person accepting it should have known it was unreasonable? Now of course this bonus ($5000 rebate for $21,000 worth of play) does NOT seem "unreasonable" to me, I'm just asking?

Could be considered unreasonable, sure. But what about the other offers I have? Is $5 for betting $10 on slots unreasonable? That's 50% back. More than twice what I was offered in percentage terms.

Is $3000 in freebets after $30k wagered in NBA unreasonable? $777 for $7777 in slots wagered, $1000 after $10k wagered in Roulette. Am I supposed to believe these are unreasonable as well? Given RTP of their slots and roulette, these are all +EV offers to the player.

They just launched, they are wanting my business. How am I supposed to know if this is "reasonable" or not. They are throwing infinite free dollars at me.

[thomorino]

Well Thom, you tell me this, in contract law, isn't it true that if an offer seems "unreasonable" then the person accepting it should have known it was unreasonable? Now of course this bonus ($5000 rebate for $21,000 worth of play) does NOT seem "unreasonable" to me, I'm just asking?

For an existing player the offer could be consider d unreasonable but for a new account this isn't an unreasonable offer, especially considering the other offers out there.

[JoeCool20]

No for a high limit player opening a new account 5k in cr dots in my exchange for playing 21k of blackjack isn't unreasonable. And it's not close to the legal definition of the word unreasonable. Some books have already offered 5k in risk free bets and 2k in risk free bets isn't uncommon either. The 5k credit offer would not be considered unreasonable in legal terms.

For an existing player the offer could be consider d unreasonable but for a new account this isn't an unreasonable offer, especially considering the other offers out there.

Well they have no argument then if Crush was intelligent/crafty enough to screenshot it like he said he did.

I bet he gets it! I'm going to text that VIP guy from DK that keeps texting me.

[Crusherrr]

Yeah so now if you continue this and ask them to show you where this $500 "term" was, then it is likely that they have already fixed it/manually put it in there as $500, when it really wasn't there at the time you accepted the $5000 bonus.

They had a separate $21k wagered for $500 offer as well. I didn't opt in to that one. So if I didnt opt in to that promo, why did I receive $500? I showed them that screenshot as well. If I didn't opt in to the $21k wagered for $500, why did I get $500?

It's just insane to me they acknowledge the banner I opted in to, they acknowledge that it was shown in my account, but the "terms" read $500, and not $5000. I'm at the mercy of the gaming commission who hasn't seemed to give a shit thus far.

[thomorino]

5k in credits for a new account wagering over 20k would not be considered unreasonable legally.

[Crusherrr]

Could be considered unreasonable, sure. But what about the other offers I have? Is $5 for betting $10 on slots unreasonable? That's 50% back. More than twice what I was offered in percentage terms.

Is $3000 in freebets after $30k wagered in NBA unreasonable? $777 for $7777 in slots wagered, $1000 after $10k wagered in Roulette. Am I supposed to believe these are unreasonable as well? Given RTP of their slots and roulette, these are all +EV offers to the player.

They just launched, they are wanting my business. How am I supposed to know if this is "reasonable" or not. They are throwing infinite free dollars at me.

For an existing player the offer could be consider d unreasonable but for a new account this isn't an unreasonable offer, especially considering the other offers out there.

Yep. How should I know if it's reasonable or not when my other offers are excellent as well.