After denied my withdrawal request, they asked me to send them the documents ( I already verified my account before! ) 
And the problem begins, Betwinner denied my selfie with ID card and asked me to send it as uncompressed files(???). The photo I sent them is direct from my phone and very clear, I don't know what the heck is uncompressed file and why do they need it. After see how they replied my question, I realize they are trying to scam me


Is there anyone can help me solve this case?

And the problem begins, Betwinner denied my selfie with ID card and asked me to send it as uncompressed files(???). The photo I sent them is direct from my phone and very clear, I don't know what the heck is uncompressed file and why do they need it. After see how they replied my question, I realize they are trying to scam me



Is there anyone can help me solve this case?
