Hi everyone. On March 23rd I signed up for intertops as I saw they added a new live betting platform and decided to give it a shot. They had a lot of lines to offer and seemed to keep many of their odds up across all sports very late into games which I enjoy wagering on. For example, most sites will freeze the live hockey lines around 3-4 minutes, but they kept up each game until the 1 minute mark or so and would adjust odds based on goalie pulls all that. This was similar in other sports as well.
For the first week or so I got killed, was probably down around 30k. In the second week I did much better and turned a profit. Of course intertops had no issues with my action when I was losing, but then on April 3rd I could not log into my account. On April 4th I received the following email:
Dear xxx,
Thank you for contacting us earlier regarding the status of your account!
Upon reviewing your account, it was noticed, that several bets have been placed by you after the results were known. Thus, your account is currently under investigation and will remain close in the meantime.
Should you require any further information or assistance, please feel free to contact us anytime.
Best regards,
Gail
Intertops Customer Support
This is absolute nonsense. No bets were placed after the game ended. If they didn’t want odds up so late then they should suspend the odds earlier like most books do. I did nothing wrong when I was losing and then they pull this excuse? A couple weeks into the account being suspended they ask me to perform KYC and I sent everything requested right away. That was over a month ago. I have emailed them several times asking for an update and each time I get the same response that no update is available and I will be emailed when review complete. I was tempted to file this complaint a couple weeks into this but I figured I’d be patient instead of dealing with a whole public mess. But at this point, enough is enough. Thank you SBR in advance for anything you could do to help.
For the first week or so I got killed, was probably down around 30k. In the second week I did much better and turned a profit. Of course intertops had no issues with my action when I was losing, but then on April 3rd I could not log into my account. On April 4th I received the following email:
Dear xxx,
Thank you for contacting us earlier regarding the status of your account!
Upon reviewing your account, it was noticed, that several bets have been placed by you after the results were known. Thus, your account is currently under investigation and will remain close in the meantime.
Should you require any further information or assistance, please feel free to contact us anytime.
Best regards,
Gail
Intertops Customer Support
This is absolute nonsense. No bets were placed after the game ended. If they didn’t want odds up so late then they should suspend the odds earlier like most books do. I did nothing wrong when I was losing and then they pull this excuse? A couple weeks into the account being suspended they ask me to perform KYC and I sent everything requested right away. That was over a month ago. I have emailed them several times asking for an update and each time I get the same response that no update is available and I will be emailed when review complete. I was tempted to file this complaint a couple weeks into this but I figured I’d be patient instead of dealing with a whole public mess. But at this point, enough is enough. Thank you SBR in advance for anything you could do to help.
