Mansion88 closing account without reason!

**harald** · 08-31-09, 03:50 PM

Well I will forget them as soon as I have got my 24000 euros they owe me.Then I will never ever think of them.

**JoshW** · 08-31-09, 04:31 PM

Live chat is no go with no account number. I have tried an alternative email to someone above normal CS, but no response yet. Glad to see they may be attempting to payout, sad they can't even do that right.

**harald** · 08-31-09, 05:20 PM

Well it is so weird.They tried to do a payment,way over their limits,which they always have had(they should absolutely have known that 10000USD is their limit),and they do not even know about it themselves???Just talking that it is a verification process and therefore they have not made payment yet!?That company is a mess.

**316316** · 08-31-09, 10:12 PM

Originally posted by harald

Well it is so weird.They tried to do a payment,way over their limits,which they always have had(they should absolutely have known that 10000USD is their limit),and they do not even know about it themselves???Just talking that it is a verification process and therefore they have not made payment yet!?That company is a mess.

Well.. i guess their having a big problem on their compnay itself..
that is why even the members is affected on it.. maybe their losing money..
lols!

**noyb** · 09-01-09, 09:28 AM

i reported a partial payment earlier, but am still (one week later) waiting for the remainder.

josh, great to hear you have an alternate e-mail adress of someone over there, as all the regular ways to get in touch with the company go nowhere. i very much appreciate the effort, please keep us up to date if you get any kind of response. thanks.

**harald** · 09-01-09, 01:41 PM

Well now I have two deposits to my Neteller account from this horrible bookie over their limit 10000USD,so they are declined.As I do not neearly have given up yet I have also wrote to Tottenham about their sponsor's activity and that they are not willing to pay what the owe their customers,which is bad morale and exept of this illegal(I hope that I have understood right that Mansion88 is their sponsor).
If the money not soon is on my account surely someone somewhere can be intersted in giving this bookie some bad publicity.And today I have got a mail from Mansion88,very surprisingly as they do not mail people that are not customers.And now they require a scrrenshot copy of my Neteller details too be able to work on my deposit.
This is the strangest bookie I have been using,and in the early days I used some real weird ones.

**harald** · 09-02-09, 09:12 AM

Today very good news for me.Surprisingly answered to mail which they apparently should not do as I am not an account holder anymore.And payed me 20000euros,just owe me 3600euros anymore.

**harald** · 09-03-09, 01:29 PM

Soon after the first 20000 came 3600euros and they have payed everything.I am naturally very satisfied,but would not trust Masnion88 after this even if could be their customer.

**andrea** · 09-03-09, 01:50 PM

Originally posted by harald

Soon after the first 20000 came 3600euros and they have payed everything.I am naturally very satisfied,but would not trust Masnion88 after this even if could be their customer.

Glad to hear that, at least something good came out

Good luck with your 3600Euro's....

**noyb** · 09-11-09, 05:54 AM

fortunately, i was paid my remaining balance yesterday, so my account now stands at zero. it took me a month of a lot of frustration, but in the end i got hat was owed. i'm still completely clueless though as to why the account was closed and why they were so ridiculously slow in paying.

**JoshW** · 09-11-09, 08:13 AM

Good to hear some resolutions. Their customer service is some of the worst I have dealt with, for a book that takes such big action. I would be very careful having balances here. One would think everyone would get paid, but if you can't talk to anyone who can make an actual decision, who knows.

**RogueJuror** · 09-11-09, 06:49 PM

Originally posted by JoshW

Good to hear some resolutions. Their customer service is some of the worst I have dealt with, for a book that takes such big action. I would be very careful having balances here. One would think everyone would get paid, but if you can't talk to anyone who can make an actual decision, who knows.

M88 is one of the smallest of the Asian books. They can't really be compare to the big boys.

**conquer** · 09-11-09, 09:30 PM

i have the same problem with harald in mansion88.my account has been closed for more than a week.i can't get the balance in the account.what can i do?who can help me?

**Marauders** · 09-12-09, 12:16 AM

Hello all,

I am one of the 3 original players who filed a complaint to SBR for the delay in receiving my money after my account is closed. I am glad to hear that herald and Noby have received all of their money. Unfortunately for me, I am currently in status quo, and is still waiting.

I have stayed quiet through out the process hoping to give Mansion88 more time and benefit of the doubt in processing the withdrawal. I had initially requested a moneybooker withdrawal. All my deposits and withdrawal previously have been done using this method. I was told that since my balance is in excess of a certain amount, they wanted to do an international bank transfer instead. This will save them some money but in turn will cost me more to receive the funds. Although it is more inconvenient for me, I still obliged and sent in my relevant banking information. I was hoping that this is a sign that once they received my banking information, the withdrawal will be processed.

As I checked with the live chat today, I finally lost my patience as I was told that my withdrawal won't be processed until Oct. The reason given is that my account is waiting for management's approval for the payout and no one really know when that is going to happen. Live chat can only relay messages they hear from the payment team. When I asked to talk with a supervisor, I was told that is not allowed. I am mostly communicating with one specific live chat staff since I don't want to explain my story over and over again. He had been as helpful as he can be but all he can do is relay messages given to him by his supervisor and payout team. So right now, there is really nothing I can do but wait.

I still have faith that I will be receiving the money, but it sure is frustrating and time consuming to be chasing after them for updates every few days. If anyone has any suggestions as to what I can do, please let me know.

Marauders

**Scorpion** · 09-12-09, 11:05 AM

i logged in today
clicked on the Sportbook button
and got the message "link Error, please contact our customer services department"

I wonder if they closed mine, is that what you get if you your account is closed?

**noyb** · 09-12-09, 12:28 PM

if i remember correctly, when my account was still open that was a general error that occured every so often. after a while it's fixed.

when your account is closed, you will be blocked from entering your entire account, not just the sportsbook.

**harald** · 09-13-09, 08:22 AM

Sad to hear that someone still have not got their money.If I could be their customer I would still stay really far away from this bookie!!These reasons they give for the delays are just ridiculous.I think they SBR should warn for this bookie.Hope everyone get their money.