Bovada - petty with bonuses and horrid customer service

[Chcbleachers]

Bovada consistently appears as an A+ rated site, so I signed up to use them a few years ago to play an occasional sports wager as their selection seemed a bit more robust on exotic bets.

Anyway, I cashed in some points for some bonus cash and wagered it on Sleepy Joe Biden to win the POTUS at about 6-1 odds. The wager FINALLY graded this week yet I was perplexed as to why no funds hit my account...essentially it was reporting that I won, yet paid nothing.

After searching their site for a live chat option (NONE), I finally found an email where I sent my inquiry. Their response was that the 'bonus funds had expired so nothing would be paid out.'

Even with pathetically rated sites such as players only and sportsbook.ag, their bonus dollars that are wagered do NOT expire if the event isn't graded well in the future. In short, when it is wagered, the bonus is considered frozen in time. It is embarrassing that an allegedly 'A+' rated site would be so petty with their players. Not sure if Bovada is experiencing financial difficulties which is possibly why they are nickel-and-diming players on these sorts of things, yet it may be worthwhile to go play elsewhere as they seem to be very willing to implement fine-print rules and technicalities to prevent payouts on wagers.

[horja1]

Bovada consistently appears as an A+ rated site, so I signed up to use them a few years ago to play an occasional sports wager as their selection seemed a bit more robust on exotic bets.

Anyway, I cashed in some points for some bonus cash and wagered it on Sleepy Joe Biden to win the POTUS at about 6-1 odds. The wager FINALLY graded this week yet I was perplexed as to why no funds hit my account...essentially it was reporting that I won, yet paid nothing.

After searching their site for a live chat option (NONE), I finally found an email where I sent my inquiry. Their response was that the 'bonus funds had expired so nothing would be paid out.'

Even with pathetically rated sites such as players only and sportsbook.ag, their bonus dollars that are wagered do NOT expire if the event isn't graded well in the future. In short, when it is wagered, the bonus is considered frozen in time. It is embarrassing that an allegedly 'A+' rated site would be so petty with their players. Not sure if Bovada is experiencing financial difficulties which is possibly why they are nickel-and-diming players on these sorts of things, yet it may be worthwhile to go play elsewhere as they seem to be very willing to implement fine-print rules and technicalities to prevent payouts on wagers.

The rollover would be finalized after this bet, or the won amount would still be bonus money?

[Optional]

Oh no. It's SBRs fault you joined and it's embarrassing SBR rate them A. That must be awful for for you.

Good luck with your argument with them.


If you want a tip, I'd probably start by reading their rules to see if the decision really looks valid before talking shit to them like you did here about SBR. You might end up with Bovada not wanting to lift a finger for you too if you go in attacking from the outset.

[ace7550]

Bovada is top notch. Paid me thousands this year alone and they send it fast. Even with all my winning they still send me bonus offers. They are both generous and reliable. A+++

[Mugsy777]

Chcbleachers ,another crybaby .God Bless you Optional

[Ksherm]

Click deposit.. then chat pops up boss..

[garyking]

Bovada is top notch. Paid me thousands this year alone and they send it fast. Even with all my winning they still send me bonus offers. They are both generous and reliable. A+++

Totally agree Ace. They've paid me thousands over the years. And they still do give me bonuses even after I've withdrawn. Yes they've cut my limits, but that's to be expected because over the years I've taken them for a ride.