5Dimes’ SBR Rating Suspended

[mrpapageorgio]

Re-requested the payout Monday, this is what I got from chat when inquiring the status:

Thank you for holding mrpapageorgio, I see your payout is Under Review, the payouts department is checking everything, and we will process it as soon as possible. Please keep an eye on your email, in case you receive the confirmation email soon.


Keep in mind that we have over 3k BTC payouts requests on the queue so unfortunately we are not working under any time frame. However I can assure you that we are doing our best to process it as soon as possible, we need wait until the Payouts Department clear all the payouts before yours so they can process it.
Upper Management says: “Currently there is no accurate time frame for payouts since we are dealing with thousands of requests. However, you can make sure that all our efforts are focused in handling and processing all the customer’s payments as soon as possible. We understand and acknowledge the delay on some of our payment methods, especially BTC, but we will handle the entire requests in timely manner and before September 30th, 2020 as expected by our clientele.”

[BuckyOne]

I wonder how many non USA players are cashing in? They need to be doing so. 5Dimes is dead as a sports book in the industry. No chance they can survive this even if they want. Going from an A+ to an F.

[dmm]

I wonder how many non USA players are cashing in? They need to be doing so. 5Dimes is dead as a sports book in the industry. No chance they can survive this even if they want. Going from an A+ to an F.

Non USA player here. I had an active deposit request before the announcement, but increased it to my full balance after I saw what was going on. Maybe I'm paranoid, but it feels risky to have my money there right now. Also, I'd like them to do the right thing for their US players both in terms of payouts and futures.

[KingoSportz]

Canadian player owed 4,000 here, no futures, just standard bets
I REQUESTED bitcoin payout which usually comes 48 hrs or less on sept 08 !

"i was told sept 30 funds should arrive "

i suggest suspending all activity there, as quadriga cx, also started like this before collapse

[BuckyOne]

Nice going! 5Dimes is either a bunch of "crooks" or "idiots" or a little of both. Be nice if everybody gets their money out.

[KingoSportz]

Agree totally
ABSOLUTE FULL WARNING, SHOULD BE DECLARED SBR ABOUT 5DIMES,
UNACCEPTABLE
criminal , and enterprise, which is backed up 4 weeks, from standard bitcoin payments

continue to promote in a positive light

they are insolvent, and are panicking,

period,

as everyone is requesting payouts at same time,
just like quadriga cx bitcoin collapse

same thing , exactly, buy time, as they manouver everything

speaking of getting paid, i am 7 days into a withdrawal that was promised for 4-5 days then adjusted for 7-10 days. No sign of any money.

I have written complaints to sbr, cannot even get a response.

Are they supposed to help sports bettors or not?

[spreek]

Please tell me when Quadriga told everyone to withdraw their money within 2 weeks? That's not a thing that insolvent books do, for obvious reasons. Another thing they don't do is pay large withdrawals in a week on their way out.

Obviously this situation sucks and their treatment of futures is borderline fraud. But use some common sense before losing your mind about them not paying.

[jwilson462]

I'm at 156 hours and counting, emptying a small-four-figures balance through BTC, with the same insipid emails -- they started out snide -- from support. This is a problem of their own making, and they know there's nothing anyone can do about it.

This seems more and more like a scam to dodge the avoidance of futures liability -- after banking all the money from the eliminated teams -- than anything else. I no longer expect to get my money soon, and I think it's 50/50 I get it at all.

I look forward to these people trying to open up shop in the US.

[Stallion]

I live in Canada and have about $100 with some futures bets outstanding. Should I withdraw my money??

[HedgeHog]

If 5D's rating is suspended, then why is 'sister book" Betanysports replacing them in the banners up top. The only reason BAS has an A- rating is because of their relationship with 5D. So given 5D's recent theft on future bets, why would we trust a 5D skin at this point? Can someone from SBR explain this obvious hypocrisy?

[Wohlford]

Why suspend the rating?

Isn't the cancelling of futures wagers with incredible equity enough to make 5dimes an F- all by itself?

There's nothing else to investigate or determine. It doesn't matter if 5dimes treats their non-US customers fairly. If you break thousands of your contracts with your customers and steal thousands (millions?) of dollars from them, that makes you an F- book for all eternity.

SBR should grade 5dimes with their lowest possible grade and put 5dimes and all related books on the blacklist immediately.

Can anyone give one good reason not to do this?

[mrpapageorgio]

Why suspend the rating?

Isn't the cancelling of futures wagers with incredible equity enough to make 5dimes an F- all by itself?

There's nothing else to investigate or determine. It doesn't matter if 5dimes treats their non-US customers fairly. If you break thousands of your contracts with your customers and steal thousands (millions?) of dollars from them, that makes you an F- book for all eternity.

SBR should grade 5dimes with their lowest possible grade and put 5dimes and all related books on the blacklist immediately.

Can anyone give one good reason not to do this?

Just speculating, maybe they want to see if people get paid out by September 30th before updating the rating. Not downgrading yet gives SBR some leverage. Downgrade now and they lose any leverage.

[Wohlford]

Just speculating, maybe they want to see if people get paid out by September 30th before updating the rating. Not downgrading yet gives SBR some leverage. Downgrade now and they lose any leverage.

1. I'd be more worried about SBR's credibility and its deterrent effect on shady operators in the future if it won't even downgrade 5dimes for voiding *extremely valuable* futures tickets likely worth many millions of dollars in aggregate. If SBR wants to have credibility with bettors and if SBR is to be an effective deterrent to unethical bookmaking, it has to swiftly downgrade operators who void winning tickets en masse. No choice.

2. Even if everyone gets paid every dollar in their account by September 30th (unlikely), SBR still needs to downgrade to F- because of the massive free-rolling and equity-theft that 5dimes engaged in such that many accounts had a redeemable value far lower than their actual value. I don't care if 5dimes returns all US balances swiftly and treats non-US players fairly from here to all eternity, 5dimes is an F- book for all time. When a book does what 5dimes has done--steal millions from its customers--it must suffer the rating death penalty.

3. If SBR can't convince a bookmaker to honor the bets it takes, whatever leverage it has isn't worth shit. Just focus on deterrence by showing bookmakers that SBR will swiftly downgrade and blacklist bookmakers who steal.

F-. Blacklist. Do it now.

[DontTailMe]

1. I'd be more worried about SBR's credibility and its deterrent effect on shady operators in the future if it won't even downgrade 5dimes for voiding *extremely valuable* futures tickets likely worth many millions of dollars in aggregate. If SBR wants to have credibility with bettors and if SBR is to be an effective deterrent to unethical bookmaking, it has to swiftly downgrade operators who void winning tickets en masse. No choice.

2. Even if everyone gets paid every dollar in their account by September 30th (unlikely), SBR still needs to downgrade to F- because of the massive free-rolling and equity-theft that 5dimes engaged in such that many accounts had a redeemable value far lower than their actual value. I don't care if 5dimes returns all US balances swiftly and treats non-US players fairly from here to all eternity, 5dimes is an F- book for all time. When a book does what 5dimes has done--steal millions from its customers--it must suffer the rating death penalty.

3. If SBR can't convince a bookmaker to honor the bets it takes, whatever leverage it has isn't worth shit. Just focus on deterrence by showing bookmakers that SBR will swiftly downgrade and blacklist bookmakers who steal.

F-. Blacklist. Do it now.

Disagree. Right now, 5Dimes is still holding A LOT of players' money and still pending future parlays, including mine. As a creditor of 5Dimes, the last thing I want SBR to do is to give them an F rating so that 5Dimes has nothing to lose anymore.

I'm more interested in seeing how SBR handles 5Dimes once this transition phase is complete. That will tell us a lot more about SBR.

[Optional]

I think you're both right to some extent.

We're all still trying to sort out the fact from the fiction. IF 5Dimes shafts people in the wash out, as it appears is happening to many, they will end up a pariah in the industry.

It feels like the current ownership does not really care about that issue for whoever they have sold to or partnered with but there remains some chance market forces will make them wake up before this is finalized. Slim as it is.

[yahoonino]

that why i dont bet future ,it take to long ,and anything can happen, to the book or to yourself

[Heltah Skeltah]

I think you're both right to some extent.

We're all still trying to sort out the fact from the fiction. IF 5Dimes shafts people in the wash out, as it appears is happening to many, they will end up a pariah in the industry.

It feels like the current ownership does not really care about that issue for whoever they have sold to or partnered with but there remains some chance market forces will make them wake up before this is finalized. Slim as it is.

Is Sbr just waiting on a final payment before you guys will actually take a stance? You Optional just do what you are told..you get no respect from anyone with a clue.
2 weeks from now then you will bash 5crimes..such bullshit and easy 2 see

[Optional]

Is Sbr just waiting on a final payment before you guys will actually take a stance? You Optional just do what you are told..you get no respect from anyone with a clue.
2 weeks from now then you will bash 5crimes..such bullshit and easy 2 see

I'm not directly involved with negotiations but I believe SBR has taken a stance, both privately with 5D management as well as in public here.

And if you mean that I will personally wait until I see for sure what happens before bashing them, guilty as charged. My job is about doing the best thing to see all parties treated fairly. If that means being diplomatic as the process happens, then so be it.


If it makes you feel any better, I think 5Dimes are doing a terrible job and trashing any positive memories of Tony on the way out.

For all the criticism of him personally over the years, no way in hell he would have walked out ripping people off as he left.

[RedApples]

I'm not directly involved with negotiations but I believe SBR has taken a stance, both privately with 5D management as well as in public here.

And if you mean that I will personally wait until I see for sure what happens before bashing them, guilty as charged. My job is about doing the best thing to see all parties treated fairly. If that means being diplomatic as the process happens, then so be it.


If it makes you feel any better, I think 5Dimes are doing a terrible job and trashing any positive memories of Tony on the way out.

For all the criticism of him personally over the years, no way in hell he would have walked out ripping people off as he left.

Thank you Optional. I am happy to see that which was posted in the bold. I might have skipped a few posts but seeing that means a lot. I know that some people need to stay diplomatic, including you. That is fair and I totally understand it.

You're doing a good job overall here with this issue and I appreciate your understanding of what honor is in bookmaking.

I can only hope that they will be downgraded to an F- and blacklisted. Same goes for all companies ownership is deemed to have ties to. Ripping off customers should be the last thing a Sportsbook review site should have anything less than zero stance policy on.

[Optional]

Thank you Optional. I am happy to see that which was posted in the bold. I might have skipped a few posts but seeing that means a lot. I know that some people need to stay diplomatic, including you. That is fair and I totally understand it.

You're doing a good job overall here with this issue and I appreciate your understanding of what honor is in bookmaking.

I can only hope that they will be downgraded to an F- and blacklisted. Same goes for all companies ownership is deemed to have ties to. Ripping off customers should be the last thing a Sportsbook review site should have anything less than zero stance policy on.

I hope they decide to surprise us all at the last moment and just grade any outstanding futures winners, and at least clean that error up as much as it can be now.

[pologq]

as an outsider reading all this 5 dimes is doing a horrendous job handling this. i also agree - how does betanysports get an A- rating at this time?

[jumper]

5 dimes from sbr a+ to f-

I've trusted sbr and followed your recommendations for over 15 years. We were all blindsided by 5dimes but it should be known that contrary to what they may say they are refusing to honor payout requests. ** was cancelled(no more money today even though I'm first in line) then after 9 days waiting on bitcoin told about additional device verifications. Now i need an email which surely will not arrive before 25 September deadline. Can sbr find out what really happened immediately after 5dimes took in max deposits the week before football season. If an sbr a+ book can't be trusted any money sent offshore is in peril of crooked dealings

[pologq]

i am just here to read the responses

[RudyRuetigger]

jumper

Become A Pro!Join Date: 09-09-05
Posts: 397





pay attention around here more

[jwilson462]

Followup

After ten days of silence, my payout was rejected this morning. It was the first action at all on the request. I didn't have the DBA activated. They called me at 10:39, emailed me at 10:40, and rejected the payout at 10:44. I am on with chat right now attempting to explain that waiting ten days to tell me there was a problem, giving me five minutes to address it, and then sending me to the back of the line is...not reasonable.

I know there are a lot of apologists here, ones who simply think these books can do whatever they want. This update is decidedly not an opportunity for you to defend this behavior.

[jwilson462]

Thanks Your payout was rejected since DBA is not active Before you can receive a bitcoin payout you need to activate a security measure we have, called the DBA.

Joe 11:24:48 am Right, but it also said they tried to call me.

Nina 11:24:51 am To activate the DBA you need to log into your 5D account. In the top tabs go to the one that says Account and click the Security Settings option then click on DBA, you need to confirm your email, turn the switch ON and save changes. An email will be sent to the email address registered on file. Click on the Secure Link received, and enter the Security Code there, in order to authenticate the device in use. After doing so, please request a new BTC payout. They called and emailed you

Joe 11:25:31 am Again, fine, but waiting ten days to tell me that, giving me one phone call to fix it, and then sending me to the back of the line seems more than a little ridiculous.

Nina 11:25:46 am My apologies for the inconvenience. We are very busy at the moment and your payout wasn't even ready to be reviewed since DBA wasn't active

Joe 11:26:20 am It's not *inconvenient*. It's $xxxx you're holding for what will now be a month.

Nina 11:26:49 am You can place a new payout request now

Joe 11:27:00 am And my only out was *one* phone call? Come on. You can't wait ten days and then do that.

Nina 11:27:44 am WE emailed you and called and there was no answerd answer* Now, please follow the process I already explained, sir.

Joe 11:28:19 am You called me at 10:39. It's now 11:28 and I'm talking to you.

Nina 11:28:49 am Before that we emailed and no answer was received Payout is rejected You need to activate DBA and request a new one Is there anything else I can help you with?

Joe 11:29:03 am At 10:40. The very first contact I have from you on this issue is 10:39 am today.

Nina 11:29:44 am Do you understand that a BTC payout cannot be reviewed without the DBA active? That is on the BTC information on the funding methods https://www.5dimes.eu/PopUpsFromChart/bitcoin.html Now the payout is rejected and you need to place a new request after activating DBA

Joe 11:30:15 am I do. I am saying you waiting ten days to raise this as an issue with my payout. Then sent me an email at 10:39, called me at 10:40, and cancelled the payout at 10:44. I am happy to correct the error. I simply don't see why after waiting ten days for you to contact me, I should have to wait another god knows how many.

Nina 11:32:18 am My apologies for the inconvenience. That is not under my control.

Joe 11:35:17 am What is? Because this is nonsense.

Nina 11:35:37 am I am not the one processing the payouts. Anyways, the processor is correct

Joe 11:35:46 am So what do you do?

Nina 11:35:58 am A payout must be rejected if DBA is not active

Joe 11:36:19 am Then why not tell me that last Sunday at 1 a.m.?

Nina 11:36:20 am Well, what am I doing sir? I am providing customer service and receiving chats.

Joe 11:36:26 am Or at any time since?

Nina 11:36:38 am Because we have lots of payouts not only yours So we are trying to make everyuthing possible to review them all as soon as we can As soon as we reviewed yours it wasn't ready to even be reviewed

Joe 11:37:53 am "Everything possible" can't really mean "there's a problem, here's an email and a call and if you weren't right by your phone at that moment, screw you"? Come on. This isn't customer service.

Nina 11:38:12 am OKay I already talked about this with you If you don't wnat to understand it is okay Is there anything else I can help you with?

Joe 11:38:34 am Definitely talk down to me.

Nina 11:38:40 am All accounts submitting Bitcoin payout requests must have activated the Device-based Authentication Service prior entering the request. Failing to do so will result in the payout's immediate rejection. https://www.5dimes.eu/PopUpsFromChart/bitcoin.html That is the rule

Joe 11:38:52 am It wasn't immediate rejection! It was ten days' later rejection!

Nina 11:39:02 am Do you understand why the payout got immediately rejected? AS soon as we saw it

Joe 11:39:22 am Do you understand what "immediately" means?

Nina 11:40:24 am Do you understand your payout wasn't the only one?

Joe 11:42:07 am OK. Enough. Good job stonewalling. The customer is always wrong.

[DontTailMe]

After ten days of silence, my payout was rejected this morning. It was the first action at all on the request. I didn't have the DBA activated. They called me at 10:39, emailed me at 10:40, and rejected the payout at 10:44. I am on with chat right now attempting to explain that waiting ten days to tell me there was a problem, giving me five minutes to address it, and then sending me to the back of the line is...not reasonable.

I know there are a lot of apologists here, ones who simply think these books can do whatever they want. This update is decidedly not an opportunity for you to defend this behavior.

I know it sucks, but what alternative do you suggest? If they go through each request one-by-one to make sure they pass all of their validations, which takes up the bulk of their time, then they might as well just take the 15 extra seconds to send the payment...which is exactly what they're doing.

They're going through the list from beginning to end, which is what we should expect from them. It does suck that you missed the DBA part. If you had known to follow this thread, that would have been activated before they cancelled your payout request.

I had a payout request cancelled too, due to a policy I wasn't aware of (it's new). It sucks, but I'm dealing with it. To make sure you don't get cancelled again, make sure you are using an unused BTC address, call them and ask to complete phone verification, and watch your inbox/spam folder for a verification email. Call them every 48 hours to make sure you haven't missed it.

[jwilson462]

"I know there are a lot of apologists here, ones who simply think these books can do whatever they want. This update is decidedly not an opportunity for you to defend this behavior."

I know it sucks, but what alternative do you suggest? If they go through each request one-by-one to make sure they pass all of their validations, which takes up the bulk of their time, then they might as well just take the 15 extra seconds to send the payment...which is exactly what they're doing.

They're going through the list from beginning to end, which is what we should expect from them. It does suck that you missed the DBA part. If you had known to follow this thread, that would have been activated before they cancelled your payout request.

I had a payout request cancelled too, due to a policy I wasn't aware of (it's new). It sucks, but I'm dealing with it. To make sure you don't get cancelled again, make sure you are using an unused BTC address, call them and ask to complete phone verification, and watch your inbox/spam folder for a verification email. Call them every 48 hours to make sure you haven't missed it.

[Wrongside]

I've long since thought part of 5dimes' model was to piss their customers off. The customer that returns for a beating, that's the one they want - all the more if you are the type who thinks you will get your revenge by taking their money. Oh, they love it. One of you is worth much. This tells me two things:
1) they really may be planning on returning and 2)The Spirit of Tony is alive and well ( although, you say he wouldn't do something like this...I'm not so sure, but I will defer to you on the matter)...

[DontTailMe]

"I know there are a lot of apologists here, ones who simply think these books can do whatever they want. This update is decidedly not an opportunity for you to defend this behavior."

Okay, I guess it's clear you don't have a solution to that problem either. It's one thing to complain if you see a better way. It's another to just yell at the clouds. 5Dimes deserves a lot of criticism for this whole process, but I'm not sure this is one of them.

[Wrongside]

Things should have sped up after the 21st. Seriously, they should be triple-timing it to save their customers from the headache and the third-party crap.

[HedgeHog]

Okay, I guess it's clear you don't have a solution to that problem either. It's one thing to complain if you see a better way. It's another to just yell at the clouds. 5Dimes deserves a lot of criticism for this whole process, but I'm not sure this is one of them.

There is (was) a better way to process payouts. 5D's verification process is antiquated, repetitious and unnecessary. How difficult would it be to install a system similar to that of the BOL and Bookmaker brand of books? A simple automated callback at time of request and you enter a 4 digit code. That's it you're verified and awaiting payment. This would save a lot time and aggravation. People have every right to bitch about 5D's absurd verification process.

[thagame24]

Anyone who defends 5dimes "verification" process is an idiot. Like HedgeHog said, 2FA verification via text, email or automated call already exists and is safe and widespread. The 5dimes "verification" is clearly there to slow roll on payouts. hopefully everyone gets their balance in full before the well runs dry

[DontTailMe]

There is (was) a better way to process payouts. 5D's verification process is antiquated, repetitious and unnecessary. How difficult would it be to install a system similar to that of the BOL and Bookmaker brand of books? A simple automated callback at time of request and you enter a 4 digit code. That's it you're verified and awaiting payment. This would save a lot time and aggravation. People have every right to bitch about 5D's absurd verification process.

I thought t was obvious that I was talking about how to solve the problem within the confines of their payout process. They're not going to completely transform the process in their final weeks.

[The General]

Ratings here mean nothing. And I'm not trying to be disrespectful. Ratings are based on affiliate income. Let's be honest 100% of the time to help gamblers.

Another question. On the odds service, exactly where does the consensus come from. How is it calculated?

Thanks