I will do my best to make a long story short. On June 6th I made a deposit to my Bovada account of $218.37. As soon as I made the deposit I realized I had Sent my deposit (Bitcoin Cash) to a Bitcoin address from Bovada. Immediately I emailed Bovada to let them know of the error and provided all information from my wallet regarding the transaction (on June 7th).
At first I was told I would need to work with my wallet (aka coinbase) to fix the error. Coinbase quickly told me there was nothing they could do, the money, if not accepted, would be returned Within 30 days but that was it and that window has come and gone months ago.
My “case” was escalated to the payments team on June 10th and that is the last time I was provided an update from Bovada regarding the deposit. Every time I inquire, I’m told there is no update and they will reach out when there is one. It’s been 3 months. I’ve been very patient because I know the initial mistake was my own, but 90 days seems more than adequate to correctly route the deposit. I’m a very small time player/bettor so I believe this is the largest factor in timing.
I appreciate any advice or help on this issue.
Thank you
At first I was told I would need to work with my wallet (aka coinbase) to fix the error. Coinbase quickly told me there was nothing they could do, the money, if not accepted, would be returned Within 30 days but that was it and that window has come and gone months ago.
My “case” was escalated to the payments team on June 10th and that is the last time I was provided an update from Bovada regarding the deposit. Every time I inquire, I’m told there is no update and they will reach out when there is one. It’s been 3 months. I’ve been very patient because I know the initial mistake was my own, but 90 days seems more than adequate to correctly route the deposit. I’m a very small time player/bettor so I believe this is the largest factor in timing.
I appreciate any advice or help on this issue.
Thank you
