Betfair closed my account, i can’t withdraw my money 18141$.
Hello! I am poker player. Betfair blocked my account after two deposits in the amount of *****. Betfair does not return money for 2.5 months. After I made a deposit I didn't play. Total on my account: *****
I understand that such a huge amount of my 2 deposits looks suspicious. But i try to manage my money evenely in the póker rooms, everybody remembers black friday. I thought Betfair was very reliable institution…
Hi
I hope you’re well.
We are a licenced Operator regulated By several different gambling authorities, across several countries. This means that we must Take On an extra level Of due diligence around our highly-valued clients, Like you. What does this mean For you? Well, we just need a higher level Of information From you To fulfil our obligations As a responsible Operator.
We’d appreciate it If you would send us In the following documentation.
1. Photographic identification, a passport or drivers licence which has not expired.
2. A copy Of a bank statement Or utility bill dated within the last 3 months. Please make sure we can see the address And your full name clearly On this.
3. Documentation To demonstrate your funding payment method:
• A copy Of a bank card, Or alternative payment methods such As Paypal, that Is registered To your Betfair account. Please cover all digits except the last 4 As a security measure.
4. Documentation to demonstrate your source of funds:
• A full explanation As To how you are funding your account e.g. Salary Or savings, Property ownership other income, along With documentation that illustrates this e.g. Wage Slip/ P60/ company/Property ownership etc.
I sent all the necessary documents.
Betfair replied:
Hi
Thanks for getting in touch.
I am contacting you with regard to the recent documents sent.
We would like to inform you that these were accepted, however, we are as yet pending source of wealth documentation.
Kindly provide evidence of poker winnings and their subsequent use to fund your Betfair account or evidence.
Thanks,
Jessica M,
Betfair Customer Service Management
I attached screenshots of my withdrawals to skrill from different poker rooms.
{ Here will be screenshots when I get 40 posts =) }
The answer came on the last day of the deadline (30 days).
Hi
Thanks for getting in touch.
The relevant team has gotten back in touch with us, and has informed us that we still require source of wealth documents that show your earnings from other betting companies.
These will need to be in the form of profit and loss statements from these companies. Unfortunately, documents showing these funds being transferred to your payment methods are not enough by themselves.
Thanks,
Karl Z,
Betfair Customer Service Management
I sent a full audit from pokerstars for this year. I won $ 89,000 and you can see withdrawals to my bank account and to skrill. I sent a screenshot of the pokerstars account where you can see the full compliance of personal data. I can send pokerstars audit to the moderator.
20 days later ... Betfair answered me:
Hi
I hope this e-mail finds you in good health.
I am contacting you with regard to your documents.
We would kindly need you to send through any Profit & Loss from other bookmakers (Lifetime or year by year break down) in a PDF format along with a bank statement showing said winnings reaching your account.
Apologies for any inconvenience brought about by this.
Thanks,
Jessica M,
Betfair Customer Service Management
I suspect this is due ...
“Online sports betting exchange Betfair is cutting off its Russian customers on the same day its parent company Flutter Entertainment completed its mega-merger with PokerStars’ parent The Stars Group (TSG).Betfair’s Russian customers woke Tuesday to discover that the site had “taken the decision to close its websites for all existing Russian customers.” The site is no longer accepting new customer registrations and existing customers have been given until May 18 to withdraw the funds in their accounts.”
I decided to continue communication through resolver.co.uk. I sent my lifetime report (two years) from a poker party. I attached pdf files:
1.Financial Histories history (deposits or withdrawals)
2.Game movement history.
3. skrill reports pdf
I made deposits: ********
I made withdrawals: ********
This is report skrill pdf . A total of 13 files per transaction.
{ Here will be screenshots when I get 40 posts =) }
I thought this was the last thing I sent …
Betfair's answer after 2 weeks
Hi
Thanks for getting in touch.
I trust this e-mail finds you well.
Further to your Betfair account review, could you kindly send in an alternative documents which clearly shows withdrawals, deposits and net deposits?
We will be able to move forward once we have such document.
In the meantime, apologies for all the inconvenience caused.
Thanks,
Rebekah.
Betfair Customer Service Management
My patience is over. I decided to write here.
Later...I sent a deposit report from my bank account(pdf) and a deposit report from my skrill account(pdf). I'm waiting for an answer…
{ Here will be screenshots when I get 40 posts =) }
Hello! I am poker player. Betfair blocked my account after two deposits in the amount of *****. Betfair does not return money for 2.5 months. After I made a deposit I didn't play. Total on my account: *****
I understand that such a huge amount of my 2 deposits looks suspicious. But i try to manage my money evenely in the póker rooms, everybody remembers black friday. I thought Betfair was very reliable institution…
Hi
I hope you’re well.
We are a licenced Operator regulated By several different gambling authorities, across several countries. This means that we must Take On an extra level Of due diligence around our highly-valued clients, Like you. What does this mean For you? Well, we just need a higher level Of information From you To fulfil our obligations As a responsible Operator.
We’d appreciate it If you would send us In the following documentation.
1. Photographic identification, a passport or drivers licence which has not expired.
2. A copy Of a bank statement Or utility bill dated within the last 3 months. Please make sure we can see the address And your full name clearly On this.
3. Documentation To demonstrate your funding payment method:
• A copy Of a bank card, Or alternative payment methods such As Paypal, that Is registered To your Betfair account. Please cover all digits except the last 4 As a security measure.
4. Documentation to demonstrate your source of funds:
• A full explanation As To how you are funding your account e.g. Salary Or savings, Property ownership other income, along With documentation that illustrates this e.g. Wage Slip/ P60/ company/Property ownership etc.
I sent all the necessary documents.
Betfair replied:
Hi
Thanks for getting in touch.
I am contacting you with regard to the recent documents sent.
We would like to inform you that these were accepted, however, we are as yet pending source of wealth documentation.
Kindly provide evidence of poker winnings and their subsequent use to fund your Betfair account or evidence.
Thanks,
Jessica M,
Betfair Customer Service Management
I attached screenshots of my withdrawals to skrill from different poker rooms.
{ Here will be screenshots when I get 40 posts =) }
The answer came on the last day of the deadline (30 days).
Hi
Thanks for getting in touch.
The relevant team has gotten back in touch with us, and has informed us that we still require source of wealth documents that show your earnings from other betting companies.
These will need to be in the form of profit and loss statements from these companies. Unfortunately, documents showing these funds being transferred to your payment methods are not enough by themselves.
Thanks,
Karl Z,
Betfair Customer Service Management
I sent a full audit from pokerstars for this year. I won $ 89,000 and you can see withdrawals to my bank account and to skrill. I sent a screenshot of the pokerstars account where you can see the full compliance of personal data. I can send pokerstars audit to the moderator.
20 days later ... Betfair answered me:
Hi
I hope this e-mail finds you in good health.
I am contacting you with regard to your documents.
We would kindly need you to send through any Profit & Loss from other bookmakers (Lifetime or year by year break down) in a PDF format along with a bank statement showing said winnings reaching your account.
Apologies for any inconvenience brought about by this.
Thanks,
Jessica M,
Betfair Customer Service Management
I suspect this is due ...
“Online sports betting exchange Betfair is cutting off its Russian customers on the same day its parent company Flutter Entertainment completed its mega-merger with PokerStars’ parent The Stars Group (TSG).Betfair’s Russian customers woke Tuesday to discover that the site had “taken the decision to close its websites for all existing Russian customers.” The site is no longer accepting new customer registrations and existing customers have been given until May 18 to withdraw the funds in their accounts.”
I decided to continue communication through resolver.co.uk. I sent my lifetime report (two years) from a poker party. I attached pdf files:
1.Financial Histories history (deposits or withdrawals)
2.Game movement history.
3. skrill reports pdf
I made deposits: ********
I made withdrawals: ********
This is report skrill pdf . A total of 13 files per transaction.
{ Here will be screenshots when I get 40 posts =) }
I thought this was the last thing I sent …
Betfair's answer after 2 weeks
Hi
Thanks for getting in touch.
I trust this e-mail finds you well.
Further to your Betfair account review, could you kindly send in an alternative documents which clearly shows withdrawals, deposits and net deposits?
We will be able to move forward once we have such document.
In the meantime, apologies for all the inconvenience caused.
Thanks,
Rebekah.
Betfair Customer Service Management
My patience is over. I decided to write here.
Later...I sent a deposit report from my bank account(pdf) and a deposit report from my skrill account(pdf). I'm waiting for an answer…
{ Here will be screenshots when I get 40 posts =) }
