I have had nothing but issues with this book. First, they immediately reduced my betting limits when I started winning a little bit, after telling me they would allow me to bet a certain amount which I confirmed before making any deposit. I know this can happen, but it was almost instantaneous, and they had told me it would be a certain amount to get me to deposit more than I would have otherwise. Nothing sketchy done on my end, which they admitted, they simply decided to reduce the limits since I was winning (again, a relatively small amount).
When I was finally able to make the rollover, which took forever due to the low limits, I found out they had 10 percent withdrawal fees on any of their payout methods. Never seen them nearly that high, but fine. I go to request a ** for $500, which came out to $450 after the fee. I was travelling abroad, so before submitting the request I spoke with Gus and let him know my situation. I asked how long I had to pick up the money. He assured me that Money Grams don't expire. I asked him if he was positive, because I might not be able to get it for awhile, and he said yes he was sure. So I submitted the request.
A few months later, I get back home and go to get the ** processed, and lo and behold it's expired. Call Gus and long story short, they have switched processors and unfortunately there's nothing they can do. I asked if they could at least try to contact the old processor, because all they would need to do is contact ** and have a new reference number created. That's literally it. I said I'd even pay another $50 fee so I could at least get $400. Gus said they'd try, didn't respond for 2 weeks, and when I contacted them for an update they said they couldn't get in touch with anyone.
So obviously I'm not happy that Gus told me **'s don't expire (they actually do after 90 days), and his written response was to scold me and tell me 'anyone would have contacted ** to make sure', and that this is all completely my fault. Well no, Gus, not 'anyone' would do that after you assured them that they don't expire. Sorry that I thought you knew what you were talking about, especially since this is one of your 2 main payout methods after all. He couldn't man up whatsoever and take even partial responsibility, or offer a single apology. He admitted he told me the wrong thing which ultimately cost me hundreds of dollars, but wouldn't so much as say he was sorry. Just kept throwing the blame back on me. It was bizarre.
So because I got erroneous information from their client service person, and because they happened to switch processors (and couldn't make more than the slightest effort to get this resolved with the old one), I'm out $450. I know there are many positive comments on here about this site and Gus in particular, but my experiences with them have been atrocious. I would highly advise avoiding this site and to not get hooked in by their bonuses, which are completely not worth it.
When I was finally able to make the rollover, which took forever due to the low limits, I found out they had 10 percent withdrawal fees on any of their payout methods. Never seen them nearly that high, but fine. I go to request a ** for $500, which came out to $450 after the fee. I was travelling abroad, so before submitting the request I spoke with Gus and let him know my situation. I asked how long I had to pick up the money. He assured me that Money Grams don't expire. I asked him if he was positive, because I might not be able to get it for awhile, and he said yes he was sure. So I submitted the request.
A few months later, I get back home and go to get the ** processed, and lo and behold it's expired. Call Gus and long story short, they have switched processors and unfortunately there's nothing they can do. I asked if they could at least try to contact the old processor, because all they would need to do is contact ** and have a new reference number created. That's literally it. I said I'd even pay another $50 fee so I could at least get $400. Gus said they'd try, didn't respond for 2 weeks, and when I contacted them for an update they said they couldn't get in touch with anyone.
So obviously I'm not happy that Gus told me **'s don't expire (they actually do after 90 days), and his written response was to scold me and tell me 'anyone would have contacted ** to make sure', and that this is all completely my fault. Well no, Gus, not 'anyone' would do that after you assured them that they don't expire. Sorry that I thought you knew what you were talking about, especially since this is one of your 2 main payout methods after all. He couldn't man up whatsoever and take even partial responsibility, or offer a single apology. He admitted he told me the wrong thing which ultimately cost me hundreds of dollars, but wouldn't so much as say he was sorry. Just kept throwing the blame back on me. It was bizarre.
So because I got erroneous information from their client service person, and because they happened to switch processors (and couldn't make more than the slightest effort to get this resolved with the old one), I'm out $450. I know there are many positive comments on here about this site and Gus in particular, but my experiences with them have been atrocious. I would highly advise avoiding this site and to not get hooked in by their bonuses, which are completely not worth it.
We have a winner.
