Last Wednesday I made a Bitcoin deposit to bet on some esports csgo. Everything great like normal. Shortly after I made another deposit because they finally posted a line and didn't have to go to another book. I went through the normal process and brought up the deposit screen. I thought I clicked on the address where it normally would copy the address, but clearly I didn't as I accidentally sent to the previous deposit address. Out of the many deposits this is the second time I've ever done this. I did it with 5dimes and I apologized and they fixed within a hour.... Now on sportsbetting, not so easy.
I explained to the first cs rep and she saw on blockchain my two deposits to the same address. She seemed helpful and she would pass along to get fixed. She stated your typical 24-48. Ok fine. I waited the 48 hours then nothing. I contacted support again and stated they would send to escalation department. I think within a hour I received an email that be the end of the day I could be credited. Ok cool. This is Friday night. I then contacted them Saturday since of course, I didn't have the funds. I had been patient. This rep wasn't as friendly. He referred me to the email. I then referred him to the email stating that should be credited by the of the day waiting on back end processing. I then try to get answers and he disconnects chat. I give it Sunday to cool off. I contact yesterday and spoke with someone who says it's escalated again and that someone will be working on it and should be settled in a few hours. Here we are . Nothing. This seems like a really simple issue to fix. Has anyone ever done something similar?? I really need help. It's only about 150 dollars.
I explained to the first cs rep and she saw on blockchain my two deposits to the same address. She seemed helpful and she would pass along to get fixed. She stated your typical 24-48. Ok fine. I waited the 48 hours then nothing. I contacted support again and stated they would send to escalation department. I think within a hour I received an email that be the end of the day I could be credited. Ok cool. This is Friday night. I then contacted them Saturday since of course, I didn't have the funds. I had been patient. This rep wasn't as friendly. He referred me to the email. I then referred him to the email stating that should be credited by the of the day waiting on back end processing. I then try to get answers and he disconnects chat. I give it Sunday to cool off. I contact yesterday and spoke with someone who says it's escalated again and that someone will be working on it and should be settled in a few hours. Here we are . Nothing. This seems like a really simple issue to fix. Has anyone ever done something similar?? I really need help. It's only about 150 dollars.
If anything, Sportsbetting has a profit incentive to credit this guy's account ASAP.