Nitrogen free rolling players

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  • Forenman
    SBR High Roller
    • 05-26-10
    • 129

    #1
    Nitrogen free rolling players
    I have been a long time user of Nitrogen but after this I may be done with them for good.

    Two wagers were placed at 7:54 AM EST on 4/8/20 on a Esports Russian Soccer Game. The teams played twice once at 6:00 AM EST and then at 12:30 PM EST. The wager that was placed had a listed start time of 8:00 AM EST so obviously not for the game that had already ended. They proceeded to cancel my wager approximately 3 hours after the 2nd game ended of which both wagers were winners.

    Here are the rules for both Esports and Soccer ( I listed both because the event was actually listed under soccer)

    Start times: The start dates and times for eSports matches are an estimate and are not guaranteed to be correct. If a match is suspended or postponed, and not resumed within 48 hours from the actual scheduled start time, then bets on the match will be refunded. Matches rescheduled more than 48 hours past the original start time will result in a refund of all wagers

    Start Times : Soccer match times are an indication only and are not guaranteed to be correct. If a match does not start as scheduled, and does not start the same day then wagers on the match will have no action and be refunded. The exception being any wager on whether a team advances in a cup competition, or raises the cup, will have action regardless of a suspended or postponed match.

    The response I received when questioning this was this:

    Thank you for your message.Starting times rule applies when there is just one game, in this case there were two games, so after much deliberation and review our grading team made the final decision to cancel the bets.We apologize for any inconvenience.

    Best Regards,

    Chris

    Now today on 4/9 I had a wager that was listed for a 7:30 AM start time and the game did not start until 8:30 AM with them playing again at 11:30 AM. Given the ruling they made yesterday you would think this wager would have been cancelled as well but this wager lost. You can guess how this wager was handled.


  • Optional
    Administrator
    • 06-10-10
    • 61536

    #2
    Have you pointed this out to them yet?
    .
    Comment
    • Forenman
      SBR High Roller
      • 05-26-10
      • 129

      #3
      Yes I have and it is always the same thing with the support. A generic response until they finally come back and tell you the decision stands. I did this all day yesterday with them as well
      Comment
      • Forenman
        SBR High Roller
        • 05-26-10
        • 129

        #4
        Update:
        Support is talking in circles trying to get me to go away. One minute it has been given to the graders for review (they have been reviewing for the last 6 hours) the next I have no pending wagers and they don't know what I am talking about. I have been doing this thru support tickets for 2 days.
        Comment
        • nyplayer33
          Restricted User
          • 09-27-06
          • 8303

          #5
          Why would u not stick with bovada, heritage, 5dimes, and pinnacle.
          Comment
          • littlekona
            SBR Hall of Famer
            • 11-19-15
            • 5242

            #6
            first line Nitrogen CS is very bad when it comes to anything above a simple request. Ask CS to advance to senior CS manager and copy paste this thread in the email
            Comment
            • Forenman
              SBR High Roller
              • 05-26-10
              • 129

              #7
              Thanks for the advice Kona. I sent an email as they just responded to my last ticket with the time change does not affect today's wager. This is driving me absolutely nuts. They made up a rule to benefit them yesterday and then are sticking to the posted rules for today.
              Comment
              • Forenman
                SBR High Roller
                • 05-26-10
                • 129

                #8
                Nitrogen continues to give me the run around. I was contacted by the CS manger who credited me with a Free Play just for having to wait but still no response in regards to my ruling. CS refuses to put me through to manager again and just keeps stating ruling stands. My advice is for everyone to stay away from Nitrogen as this is as bad as it gets. Making up rules and free rolling customers is something you shouldn't have to worry about.
                Comment
                • jjgold
                  SBR Aristocracy
                  • 07-20-05
                  • 388179

                  #9
                  Originally posted by nyplayer33
                  Why would u not stick with bovada, heritage, 5dimes, and pinnacle.
                  exactly
                  Comment
                  • littlekona
                    SBR Hall of Famer
                    • 11-19-15
                    • 5242

                    #10
                    according to SBR Nitrogen is a B+ book.. the talk track of why dont you stick with bovada, heritage, 5dimes, and pinnacle is laughable. The Op's choice of books is irrelevant here
                    Comment
                    • Forenman
                      SBR High Roller
                      • 05-26-10
                      • 129

                      #11
                      Here is the response I received yesterday from the CS manager.

                      I hope this message finds you well.
                      My name is Dominic W. one of the managers here at customer service.
                      I am really sorry that you weren't satisfied with our service. It's really unusual to receive complaint tickets from our customers with all the care and attention that we give to each and every one. I'm really disturbed and totally understand your frustration.
                      I want to be very clear with you, I am unable to revert any final decision made by our grading department, and your last inquiry is still under investigation.
                      However, I want to work with you and help you get out with a satisfactory solution. I have sent an internal message to my colleague Manager from grading, I will be expecting an reply about it as soon as possible.
                      Now, from my end and as token of appreciation, also in order to alleviate any inconveniences this may have caused you.
                      I have credited 2 freebets (0.01 and 0.02 BTC) that I am sure will be a good incentive for you.
                      Keep in mind that I will personally get back to you tomorrow just to follow up on your open case (ambov Esports v Rostov Esports).
                      I wish you good luck tonight my friend, I'll be crossing my fingers!!!
                      You will hear from me soon,
                      Take care,
                      Dominic W.
                      CS Manager

                      Of course I did not hear back from him today and I was denied access to any manager by support. Not only is the situation itself a bad look for Nitrogen the CS is absolutely terrible. I have filed a complaint with Sbr and hoping they can get this fixed.
                      Comment
                      • littlekona
                        SBR Hall of Famer
                        • 11-19-15
                        • 5242

                        #12
                        it is a positive development. One thing I just can not stand is when you have an issue and they kick can down the road and they respond with "I hope this message finds you well" LOL all books too do
                        Comment
                        • Forenman
                          SBR High Roller
                          • 05-26-10
                          • 129

                          #13
                          Not counting on them to do the right thing as all I got from them today is the manager made a decision to leave as is and they will not forward anything to them. CS manager wouldn't even keep his word of reaching back out to me today. Some of the worst CS I have ever experienced.
                          Comment
                          • Forenman
                            SBR High Roller
                            • 05-26-10
                            • 129

                            #14
                            Starting to make a little progress as they offered to credit me the second wager amount as a free play but they don't seem to understand that is not the same thing as actual balance and I am not settling on something I shouldn't have to settle on.
                            Comment
                            • Forenman
                              SBR High Roller
                              • 05-26-10
                              • 129

                              #15
                              I am happy to report that after getting a manager to step in Nitrogen has rectified the situation and made everything right. The manager I dealt with went above and beyond to help me out.
                              Comment
                              • Forenman
                                SBR High Roller
                                • 05-26-10
                                • 129

                                #16
                                Mods you can close or delete this thread
                                Comment
                                • newton0038
                                  SBR MVP
                                  • 03-07-07
                                  • 2389

                                  #17
                                  The power of exposure
                                  Comment
                                  • littlekona
                                    SBR Hall of Famer
                                    • 11-19-15
                                    • 5242

                                    #18
                                    great news!
                                    Comment
                                    • Optional
                                      Administrator
                                      • 06-10-10
                                      • 61536

                                      #19
                                      Originally posted by Forenman
                                      I am happy to report that after getting a manager to step in Nitrogen has rectified the situation and made everything right. The manager I dealt with went above and beyond to help me out.
                                      Good to hear
                                      .
                                      Comment
                                      • Pinocchio
                                        SBR Wise Guy
                                        • 06-26-11
                                        • 569

                                        #20
                                        Originally posted by Forenman
                                        Mods you can close or delete this thread
                                        Why should this thread be deleted? So that others can't see what bullshit they can expect from Nitrogen? Things might have worked out for you in the end because you were persistent, and because you refused the freeplay bait, but that does not mean all the crap I read in this thread didn't happen!


                                        Comment
                                        • TommieGunshot
                                          SBR MVP
                                          • 03-27-12
                                          • 1604

                                          #21
                                          Originally posted by jjgold
                                          Originally posted by nyplayer33
                                          Why would u not stick with bovada, heritage, 5dimes, and pinnacle.
                                          exactly
                                          Originally posted by littlekona
                                          according to SBR Nitrogen is a B+ book.. the talk track of why dont you stick with bovada, heritage, 5dimes, and pinnacle is laughable. The Op's choice of books is irrelevant here
                                          Jjgold admitting that Sports Book Reviews on SBR are worthless. Next week he'll be bashing American regulated sportsbooks, but even he makes it clear than American books that are D- are better than foreign books that are B+.
                                          Comment
                                          • DroopyDog
                                            SBR MVP
                                            • 11-03-16
                                            • 1255

                                            #22
                                            Originally posted by Pinocchio

                                            Why should this thread be deleted? So that others can't see what bullshit they can expect from Nitrogen? Things might have worked out for you in the end because you were persistent, and because you refused the freeplay bait, but that does not mean all the crap I read in this thread didn't happen!


                                            Nitrogen greased him then asked him to delete... or, he just feels bad after they rectified.
                                            Comment
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