...and live chat agent admits " I do not think that is the best solution to your case."
(no bonus taken)
Bastian (14:59:19): Do you consider this a fair business conduct?
Bastian (14:59:41): limit a player to 1 EUR, then cancel his withdrawal, then force him to make another 400+ turnover
Felix (15:01:26): I am really sorry, however this is a decision made by the traders department and as a customer support agent I have no influence over it.
Bastian (15:02:49): Then let me talk to the person in charge
Felix (15:04:14): Unfortunately, that is not possible. All managers are busy at the moment.
Bastian (15:08:16): I wait
Bastian (15:08:33): In the meantime, you could give me the exact amount I have to turnover now
Bastian (15:08:56): I'm confused due to the fact you said "cashout would not count" for the turnover
Bastian (15:09:15): and then said I would have to turnover "250" which equals the amount of my last deposit
Bastian (15:09:30): So what is correct?
Bastian (15:09:38): cashout included or excluded?
Felix (15:10:01): Let me check for you, please
Felix (15:11:37): Yes, you have to wager 250
Bastian (15:18:48): So am I supposed to place 250 x 1 Euro bets?
Bastian (15:19:26): I cannot expect a goodwill from your side in this special case, can I?
Felix (15:20:52): I just asked my manager, and unfortunately, he confirmed that. I am really sorry about the situation.
Bastian (15:21:57): So am I supposed to place 250 x 1 Euro bets?
Felix (15:22:27): I am afraid yes.
Bastian (15:23:06): and, to come back to my initial question, do you think this is a fair business conduct?
Bastian (15:23:20): forcing a customer to make 250 x 1 EUR bets?
Bastian (15:25:36): Maybe it's easier for you to find an answer on that question if you imagine for a moment you would be in my place
Felix (15:25:56): I fully understand your frustration and I see the point you are trying to make, however, as a support agent, I can only forward your complaint. However, I cannot guarantee that the traders department will reverse their decision.
Bastian (15:26:17): Can you just please answer my question?
Bastian (15:27:29): Imagine you were in my place. Imagine a book cancels your withdrawal, limits you to 1 EUR and then forces you to make 250 x 1 EUR bets. Would you personally consider to be fairly treated by the book?
Bastian (15:27:57): It's a 'yes' or 'no' question, not that hard to answer I think
Bastian (15:29:41): no answer means no
Bastian (15:29:53): If I am wrong, please correct me
Felix (15:31:26): Like I said, I fully sympathize with you and I do not think that is the best solution to your case.
.
.
.
Bastian (15:36:25): Why would someone register on Zulabet if it's not the best betting site?
Bastian (15:37:14): Would you, personally, register on a site that does not provide the best solutions for their customers?
Felix (15:38:35): I have already escalated your case to the relevant department. I am afraid that is all I can for you for now.
(no bonus taken)
Bastian (14:59:19): Do you consider this a fair business conduct?
Bastian (14:59:41): limit a player to 1 EUR, then cancel his withdrawal, then force him to make another 400+ turnover
Felix (15:01:26): I am really sorry, however this is a decision made by the traders department and as a customer support agent I have no influence over it.
Bastian (15:02:49): Then let me talk to the person in charge
Felix (15:04:14): Unfortunately, that is not possible. All managers are busy at the moment.
Bastian (15:08:16): I wait
Bastian (15:08:33): In the meantime, you could give me the exact amount I have to turnover now
Bastian (15:08:56): I'm confused due to the fact you said "cashout would not count" for the turnover
Bastian (15:09:15): and then said I would have to turnover "250" which equals the amount of my last deposit
Bastian (15:09:30): So what is correct?
Bastian (15:09:38): cashout included or excluded?
Felix (15:10:01): Let me check for you, please
Felix (15:11:37): Yes, you have to wager 250
Bastian (15:18:48): So am I supposed to place 250 x 1 Euro bets?
Bastian (15:19:26): I cannot expect a goodwill from your side in this special case, can I?
Felix (15:20:52): I just asked my manager, and unfortunately, he confirmed that. I am really sorry about the situation.
Bastian (15:21:57): So am I supposed to place 250 x 1 Euro bets?
Felix (15:22:27): I am afraid yes.
Bastian (15:23:06): and, to come back to my initial question, do you think this is a fair business conduct?
Bastian (15:23:20): forcing a customer to make 250 x 1 EUR bets?
Bastian (15:25:36): Maybe it's easier for you to find an answer on that question if you imagine for a moment you would be in my place
Felix (15:25:56): I fully understand your frustration and I see the point you are trying to make, however, as a support agent, I can only forward your complaint. However, I cannot guarantee that the traders department will reverse their decision.
Bastian (15:26:17): Can you just please answer my question?
Bastian (15:27:29): Imagine you were in my place. Imagine a book cancels your withdrawal, limits you to 1 EUR and then forces you to make 250 x 1 EUR bets. Would you personally consider to be fairly treated by the book?
Bastian (15:27:57): It's a 'yes' or 'no' question, not that hard to answer I think
Bastian (15:29:41): no answer means no
Bastian (15:29:53): If I am wrong, please correct me
Felix (15:31:26): Like I said, I fully sympathize with you and I do not think that is the best solution to your case.
.
.
.
Bastian (15:36:25): Why would someone register on Zulabet if it's not the best betting site?
Bastian (15:37:14): Would you, personally, register on a site that does not provide the best solutions for their customers?
Felix (15:38:35): I have already escalated your case to the relevant department. I am afraid that is all I can for you for now.
