BetConstruct - Total Block all accounts - Frozen more +10k euro.

[Tom R.]

Hi,

For past three years I had many accounts on different bookies based on BetConstruct platform. I never had multi accounts: one site - one account.

In March, 27 2019 all my accounts on all sites was locked, when I try login to any site I see message: Client Locked.

I tried contact with support on different sites via Live chat and via email and absolutly all support told one same words:
Live chat:
- at the moment the betting history of your account is being reviewed that is why the account is locked.
As soon as the account history checking will be finished , you will be able to login to your account.
I can't mention an exact time, please check again later.

- As i have checked your bet history is being checked by the relevant department that's the reason of the ( Client locked.) Message,You will be able to place a bet and make a withdrawal after the checking process ends. Unfortunately I can not mention an exact time.

Emails:
- Kindly be informed that your account`s history is in checking process that is why your account is blocked. Please wait for the process completing.

- Kindly be informed that for the security of your account, and to ensure fair-play, the checking of customer betting history is normal procedure instigated by departments within the company, and there is no need for you to worry .
Thank you for your understanding and patience in this matter.

- I would kindly ask you to wait a little bit more. Once there is a final answer, we will immediately contact you.

- As I have been informed by the relevant department the checking review is still in process.

- Kindly be informed that for the security of your account, and to ensure fair-play, the checking of customer betting history is normal procedure instigated by departments within the company, and there is no need for you to worry. Thank you for your understanding and patience in this matter.

I sent emails to:
support@fashiontvplay.com
support@rateorbet.com (not answer via email, only Live Chat)
support@vbet.com
info@betmate.eu (not answer via email, only Live Chat)
docsdepartment@gmail.com

In moment when my accounts was locked I had 4 active accounts with money:
https://www.fashiontvplay.com - remaining balance: 2316,72 euro
https://www.rateorbet.com - remaining balance: 923,84 euro
https://www.betmate.eu - remaining balance: 4987,03 euro
https://www.gamebet.com - remaining balance: 2290,59 euro

I tried found any contacts this 'relevant department' who locked my accounts and who checking bet history, but can't, in Live chat support also don't gave me this contacts.

[lonnie55]

In this context I want to point to an older post of mine:

"The scam risk at BC books is almost 5 times higher than at non-BC books in my experience (27.8% vs 5.7%; total no. of books: 265; no. of BC books: 54)."

I didn't update the stats since then. But the numbers should be stable.

[Tom R.]

Yes... but it's strange... absolutely all my betconstruct accounts was locked, even those where i play last time couple years ago...

Blocking was based by my Name.
...because I have one acc where I dont filled Personal details and in this acc I can login.

[Tom R.]

Some 'relevant department' made decision blocking all betconstruct accounts what belong to me...
And start, I dont why, checking my betting history...

[piterp]

Russian bookmaker.... armenian service provider...you people never learn....

[Optional]

If you send in a complaint form with all four account numbers and those balance details, we can try for you.

[KittiP]

Absolutely nuts.


If balances were held in an Ewallet and funds from both sides for each bet were placed in an escrow account and settled by a third party, we would not see anything like this, am I wrong?


They are only abusing their position because they are holding your money, take that away and I wonder how many of these firms would be left.


Just out of curiosity, is this the largest the total balance has been over the last 3 years with those firms?


I am just trying to workout why this is only happening now.

[slayer8888]

Any updates Tom?

[Tom R.]

Nothing...

Email answer couple days ago:
For the security of all players, and to ensure fair-play, the checking of customer betting history is normal procedure instigated by departments within the company, and there is no need for you to worry. I`m just asking you to wait a little bit more, until the process is over.
I wish to apologise for any inconvenience that it may have caused you and thank you for your understanding and patience in this matter.

[KittiP]

Well...they asked you to "wait a little bit more". So now is there any updates?

[Tom R.]

Still nothing...

Thank you for your email.
For the security of all players, and to ensure fair-play, the checking of customer betting history is normal procedure instigated by departments within the company, and there is no need for you to worry. I`m just asking you to wait a little bit more, until the process is over.
I wish to apologise for any inconvenience that it may have caused you and thank you for your understanding and patience in this matter.


Hello,
I kindly ask you unlock my account: ID: ...
My account was locked in March 27, it was 4 month ago. I think in during this time you could checked all whatever you want.
Thank you!

Thank you for your email.
Please be informed that your account is still under review. If we have any news, we will let you know.

I know that and I want know when review will be finished?
You're hold my money 4 month.

Unfortunately, I can't state precise date when the process of checking history will be finished. If I have any news, I'll contact you.