One of my biggest pet peeves in this industry is when a sportsbook tries to blame a short bitcoin payout on "fluctuation" when it isn't at all. I'm not bitcoin-illiterate and there are many dozens of online tools that can tell me if I've been a victim of price fluctuation.
I've found that most books have been pretty good with this lately with one notable exception - Intertops. Now I want to give them the benefit of the doubt because they are otherwise a solid book. But it's very difficult when they completely ignore the evidence I provide them and continue to try to pass off the difference as "fluctuation" on my end. My guess is that it's fluctuation that occurred during some sort of process delay on their side...but that's not my problem. I'm sitting on the other end waiting to convert the Bitcoin at a moment's notice to avoid $ leakage. I'm willing to eat any fluctuation that occurs on my side or while I wait for the transaction to be confirmed on the blockchain - that's a risk we all take when dealing with Bitcoin. All I ask is that you send me the correct value.
Two payments ago it was $20, which I probably would have just put behind me. But this time it's $80. They sent me $80 (7%) less than they withdrew from my online account. How do I know it's not due to fluctuation on my end? Easy:
So now I'm $100 short in my last two payouts. Why should I bet there anymore if I know I'm going to take a significant haircut every time I happen to win and withdraw? But more importantly, I'd expect a bitcoin payout team to understand when they are being given real evidence that the customer was probably shorted, and not hand waive it away as "fluctuation" like I'm some kind of idiot. If they owned up to it and corrected the mistake, all would be forgiven.
Has anyone else noticed this problem with Intertops?
I've found that most books have been pretty good with this lately with one notable exception - Intertops. Now I want to give them the benefit of the doubt because they are otherwise a solid book. But it's very difficult when they completely ignore the evidence I provide them and continue to try to pass off the difference as "fluctuation" on my end. My guess is that it's fluctuation that occurred during some sort of process delay on their side...but that's not my problem. I'm sitting on the other end waiting to convert the Bitcoin at a moment's notice to avoid $ leakage. I'm willing to eat any fluctuation that occurs on my side or while I wait for the transaction to be confirmed on the blockchain - that's a risk we all take when dealing with Bitcoin. All I ask is that you send me the correct value.
Two payments ago it was $20, which I probably would have just put behind me. But this time it's $80. They sent me $80 (7%) less than they withdrew from my online account. How do I know it's not due to fluctuation on my end? Easy:
- Bitcoin didn't drop in price 7% THE ENTIRE DAY.
- Blockchain.info shows the value of the bitcoin at the time it was sent (the very last moment it was in their possession).
So now I'm $100 short in my last two payouts. Why should I bet there anymore if I know I'm going to take a significant haircut every time I happen to win and withdraw? But more importantly, I'd expect a bitcoin payout team to understand when they are being given real evidence that the customer was probably shorted, and not hand waive it away as "fluctuation" like I'm some kind of idiot. If they owned up to it and corrected the mistake, all would be forgiven.
Has anyone else noticed this problem with Intertops?
