I am going through a payments issue myself. Asked for a $2500 bitcoin withdrawal on 5/8, they gave me a credit card refund which hasn’t processed till now. Just sent them my docs for proof. Is this common?
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kmirza7SBR Rookie
- 05-31-19
- 3
#1IntertopsTags: None -
OptionalAdministrator
- 06-10-10
- 61461
#23 weeks would be about the maximum time it takes for a card credit to come through.
But if they are asking you for ID docs, it would be unusual for them to pay before those being approved usually.
Maybe a communication breakdown someone here?.Comment -
eaglesfan371SBR MVP
- 01-08-19
- 4079
#310 business days I hear is typical for CC refunds. The bank has to take the money out of the vendors account and after processing that (3-5 business days) then it is refunded back to the customer (a few days to post for that too). International transactions could easily add a few days to that.
Ran a small business in sports memorabilia and that was the process for refunds.Comment -
kmirza7SBR Rookie
- 05-31-19
- 3
#4Not asking for ID docs. They want me to prove the refund didn’t go through. They requested bank statements from 5/8-5/31. I submitted one of the credit card statements for review. The other one will be available on 6/25 as the previous statement is till 5/25. So i am stuck now. How can they not verify this on their own. It just feels like the refund was never sent in the first place.Comment -
OptionalAdministrator
- 06-10-10
- 61461
#5Not asking for ID docs. They want me to prove the refund didn’t go through. They requested bank statements from 5/8-5/31. I submitted one of the credit card statements for review. The other one will be available on 6/25 as the previous statement is till 5/25. So i am stuck now. How can they not verify this on their own. It just feels like the refund was never sent in the first place..Comment -
kmirza7SBR Rookie
- 05-31-19
- 3
#6I don’t mind waiting a few more days as long as they sort this out.Comment
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