Betcruise has verified my account, but don't pay withdrawal, and I cant place bets

**lonnie55** · 05-16-19, 04:57 AM

it's a C rated site like bet-at-home and tipico, two of the biggest betting companies in Europe

can't be that bad

**gianluk** · 05-17-19, 01:31 AM

Incredibly, Betcruise yesterday paid the withdrawal of my remaining account balance (a very small sum) that I requested the day before.

Now I no longer have any pending withdrawals and the balance is zero.

I don't know how many chances I will have to recover the money that was stolen (correction down in the account history) due to the fact that Betcruise decided to cancel accepted bets and for which the event took place in a period from November 2018 to February 2019.

I hope SBR can help me again.

**Alfonsius** · 05-27-19, 05:29 AM

From today I cant login to my account!!! I have been waiting for my money from November 2018!!!!!! I cant understant how they can be still operating online...

hope someone will stop them from stealing money like this!

**harald** · 05-27-19, 07:36 AM

I have also 1900 euros at Betcruise, withdrawal made so long ago that I do not even remember when. Betcruise have stolen money from so many, just a couple of small payments during this year.
Of course they are online as they can without risk can continue to steal money and get some new customers, they also have an ok rating here. In other areas there is some risk stealing peoples money but Betcruise have noticed that this is the perfect risk free way to steal money as long as new customers come.
Have not bothered to log in for months, would not be surprised if the thieves have blocked my account too, but it does not matter.
Would not be surprised if Betcruise would be operating and stealing money still after 5 years from now on.

**gianluk** · 05-28-19, 02:36 AM

Originally posted by Alfonsius

From today I cant login to my account!!! I have been waiting for my money from November 2018!!!!!! I cant understant how they can be still operating online...

hope someone will stop them from stealing money like this!

I log into my account every day to check and so far I have managed to log in.

Account history is available.

I hope that SBR can help me recover the money that Betcruise took from me with a correction down, canceling all my bets won because they did not comply with the site rules.

**Stefanakos** · 05-30-19, 08:01 AM

I sent complaint to SBR, but it seems they are not interested in betcruise anymore.

**Optional** · 05-30-19, 11:31 AM

Originally posted by Stefanakos

I sent complaint to SBR, but it seems they are not interested in betcruise anymore.

It's not lack of interest.

BetCruise Sportsbook Feedback Wanted - May 28,2019

**Stefanakos** · 05-30-19, 01:15 PM

This wasn't my complaint, I didn't receive any answer up to this moment.

**Alfonsius** · 05-31-19, 06:48 AM

Stefanakos:Me too...

**Optional** · 05-31-19, 08:30 AM

Originally posted by Stefanakos

This wasn't my complaint, I didn't receive any answer up to this moment.

Originally posted by Alfonsius

Stefanakos:Me too...

Check your PM boxes.

**gianluk** · 06-12-19, 07:31 AM

Originally posted by gianluk

I log into my account every day to check and so far I have managed to log in.

Account history is available.

The situation is still the same.

No news and no money.

I hate to say it and I wouldn't want to admit it, but I'm starting to think that harald is not entirely wrong

**lonnie55** · 06-12-19, 08:05 AM

it's a C rated book

can't be that bad

**hairi944** · 06-12-19, 08:16 AM

I really like SBR, but I only read the forums nowadays.Ratings are not what they used to be and I never check ratings in SBR anymore because they are rarely updated and in some cases they are absolutely misleading.Like in this case - I mean come on - how hard it is to change the rating of a book that is not paying for more than 6 months?

**harald** · 06-13-19, 12:30 AM

Originally posted by hairi944

I really like SBR, but I only read the forums nowadays.Ratings are not what they used to be and I never check ratings in SBR anymore because they are rarely updated and in some cases they are absolutely misleading.Like in this case - I mean come on - how hard it is to change the rating of a book that is not paying for more than 6 months?

Indeed it is over 6 months since it was very hard to get money from the so called book Betcruise, but in last 6 months there has been almost no payments at all. I have also stopped checking ratings here. Betcruise should at this moment be at highest D. and probably more right is F.
But still working and still trying to get new customers.

**harald** · 06-13-19, 12:32 AM

Originally posted by gianluk

The situation is still the same.

No news and no money.

I hate to say it and I wouldn't want to admit it, but I'm starting to think that harald is not entirely wrong

I am not pleased either even if I am right in this case.

**tns13** · 06-26-19, 09:57 AM

Originally posted by Stefanakos

This wasn't my complaint, I didn't receive any answer up to this moment.

Me too. I sent a complaint to SBR months ago but i have no answer

**lonnie55** · 06-26-19, 12:15 PM

Originally posted by tns13

Me too. I sent a complaint to SBR months ago but i have no answer

At least they updated the Betcruise page with all the relevant news coming in and adjusted the rating...wait

**harald** · 06-28-19, 04:45 AM

The rating is not adjusted, it is still a C, totally misleading for a book with no payments this year.

**lonnie55** · 06-28-19, 08:26 AM

harald, your irony/meme detector is broke

**harald** · 06-28-19, 10:37 AM

Originally posted by lonnie55

harald, your irony/meme detector is broke

Oh. Yes indeed. I just got shocked to first read about the adjusted rating so I could not think clearly.

**nemsik** · 07-05-19, 08:15 AM

I didn't expect to hear from BetCruise never again, but suprisingly today there was an e-mail (after waiting over 8 months on withdrawal):

Dear xxx,

Our security team has conducted an audit of your games at the BetCruise portal. The investigation concluded that your bets were made not in accordance with the BetCruise terms and conditions. Your account has been blocked, and all bets have been nullified. We have already processed the withdrawal of your deposit. The funds on your account that were won not in accordance with the rules have been debited from your account.

Sincerely,
BetCruise Support

Seems now they just start confiscating € from accounts. I sent them e-mail back, but let's see if this takes less than 8 months them to answer.
Just a sidenote, before they shutted down withdrawals I was able to withdrawal like 3k profit there, so they cancelled that 8 month ago withdrawal and confiscated it.

**Optional** · 07-05-19, 01:18 PM

Thanks for the update Nemsik.

Do you have any idea what they could mean? Arbitrage or anything explicable like that you can think of?

**Alfonsius** · 07-05-19, 04:50 PM

betruise.com replied after years...

Security Audit Results

Dear XXX,

Our security team has conducted an audit of your games at the BetCruise
portal. The investigation concluded that your bets were made not in
accordance with the BetCruise terms and conditions. Your account has
been blocked, and all bets have been nullified. We have already
processed the withdrawal of your deposit. The funds on your account that
were won not in accordance with the rules have been debited from your
account.

Sincerely,
BetCruise Support

I did receive same email from them... I dont understand that because I didnt do anything wrong...

**Alfonsius** · 07-05-19, 04:57 PM

And of course They are lying, I didnt get anything from them, they havent processed anything as they are writening in that email...

They have just scam me for more than 4k euros right now.....

**Alfonsius** · 07-05-19, 05:02 PM

I think Nobody can help us. I also send a lot of emails to curacao gambling license commision. But they didnt do anything with that. We are in a big trap and I know there is no way out.

**harald** · 07-05-19, 09:01 PM

Originally posted by Alfonsius

I think Nobody can help us. I also send a lot of emails to curacao gambling license commision. But they didnt do anything with that. We are in a big trap and I know there is no way out.

Just like I said before; sadly I think the best thing is to forget the whole thing, it is too easy for Betcruise to steal money totally without consequences.
I have money atBetcruise but have not got any mail, but it does not matter, they will not pay me.

**nemsik** · 07-06-19, 04:06 AM

Originally posted by Optional

Thanks for the update Nemsik.

Do you have any idea what they could mean? Arbitrage or anything explicable like that you can think of?

No, I dont arbitrage. All standard my own bets, not copying tipsters or anything. But still low leagues...
So I dont know what they are saying with this e-mail.
Just maybe they are trying to continue operating from "cleansheet" if they have to explain something to regulators ?

**Poisec** · 07-06-19, 08:09 AM

Originally posted by gianluk

Betcruise decided to cancel accepted bets and for which the event took place in a period from November 2018 to February 2019.

Unreal. That's a new one for me, usually sportsbooks like 1xbet don't pay without giving a reason, this Betcruise decides to cancel several months of bets because their terms and conditions state they are allowed to do so.

**goce** · 07-06-19, 08:20 AM

As I see this Betcruise licence is from Curacao BANANA country. And CURACAO is not taking care for players funds as a gambling license issuer of Betcruise and you wont get any respond from them if you write them.
So Betcruise can do what they want. Thats all

**lonnie55** · 07-06-19, 10:36 AM

**harald** · 07-06-19, 01:24 PM

I think it is totally meaningless to even think about the probable reasons why the shitty book Betcruise don't pay some bettors. Betcruise have not payed to anyone this year (ok they have made two known SMALL payments during this YEAR) the only reason Betcruise have not to pay bettors is because they steal their customers money.

**nemsik** · 07-15-19, 08:41 AM

Another great response from them. Seems costumers don't have much to do in these cases where book decides to scam...

Dear Player,
In accordance with point 9.16 of the Terms & Conditions, we reserve the right to deny players reports about their violations. Any decisions that BetCruise makes are final and are non-negotiable.
Sincerely,
BetCruise Support

**harald** · 07-17-19, 09:18 AM

I just repeat myself, but Betcruise is just scam, probably have not paid to anyone in six months.

**lonnie55** · 07-18-19, 05:19 AM

**UglyTruth777** · 07-19-19, 09:38 AM

"Our security team has conducted an audit of your games at the BetCruise
portal. The investigation concluded that your bets were made not in
accordance with the BetCruise terms and conditions. Your account has
been blocked, and all bets have been nullified. We have already
processed the withdrawal of your deposit. The funds on your account that
were won not in accordance with the rules have been debited from your
account.

Sincerely,
BetCruise Support "

They confiscated all my balance and I did not get back any my deposit. SCAM