I'm not sure how Bet365 achieved an A+ rating on SBR, because my experience has been terribly difficult. I have been trying to withdraw what seems like a relatively low sum when compared to others on here (I put in $200 initially and am now trying to withdraw $501) for about 3 weeks now. I have been stuck in some enhanced verification loop that appears to be a way for the sportsbook to delay paying me for as long as possible, or at least until I give up trying.
First I had to send in a photograph of my credit card. 6 days later I had heard no response (I was told to expect a response within 48 hours), so I emailed again and was informed I needed to send in my bank account statement showing the deposit I made with Bet365. I took screenshots of my e-statement and provided it to them, clearly showing the deposit. I was then told that I needed a paper copy and that an e-statement would not suffice, and that this paper copy needed to have my address attached to it. I bank with CIBC, and after going into the branch to get this printed copy of my bank statement with my address they informed me that no such document existed (a bank statement with my address on it) and instead printed out my client information as an additional page to the bank statement. The most recent response that I have gotten says that I now need to send in a bank statement showing my last 3 months of transactions and my home address.
As far as I know there is no such document, I have already been into the bank twice now and as I thought it would help hurry this process along I also provided bet365 with an account overview page from CIBC that clearly shows my bank card number as well as my bank account number. I don't know what they are trying to accomplish with the "enhanced verification" outside of not paying out. Does anyone have any advice on how I should proceed?
First I had to send in a photograph of my credit card. 6 days later I had heard no response (I was told to expect a response within 48 hours), so I emailed again and was informed I needed to send in my bank account statement showing the deposit I made with Bet365. I took screenshots of my e-statement and provided it to them, clearly showing the deposit. I was then told that I needed a paper copy and that an e-statement would not suffice, and that this paper copy needed to have my address attached to it. I bank with CIBC, and after going into the branch to get this printed copy of my bank statement with my address they informed me that no such document existed (a bank statement with my address on it) and instead printed out my client information as an additional page to the bank statement. The most recent response that I have gotten says that I now need to send in a bank statement showing my last 3 months of transactions and my home address.
As far as I know there is no such document, I have already been into the bank twice now and as I thought it would help hurry this process along I also provided bet365 with an account overview page from CIBC that clearly shows my bank card number as well as my bank account number. I don't know what they are trying to accomplish with the "enhanced verification" outside of not paying out. Does anyone have any advice on how I should proceed?
Clown Show