A+ rated book voids $7k in winnings

**Stallion** · 01-25-19, 11:27 AM

What book???

**lonnie55** · 01-25-19, 11:30 AM

Which match? Which bet? Which odds?

**HeeeHAWWWW** · 01-25-19, 11:35 AM

How can you place bets above the limits? The software tells you their limits, and enforces them.

**Optional** · 01-25-19, 11:50 AM

Originally posted by jonnymcsmith4

Hi everyone,

Last week I placed 2 winning wagers on a soccer cup match at an A+ rated book, which at first were graded and paid out normally. The next morning, the book deleted the winning wagers and made an account adjustment voiding $7,100 of the $7,600 in winnings, citing bet amounts were placed above the limit.

My account has had higher limits on certain cup matches for many years, and I've won and lost 4 figures in the past with no issues. I've always followed all rules and limits placed on my account and feel that I got freerolled here, and that a top book should honor the original bets and adjust the limits going forward. Interested to hear others' thoughts here and will update if there is any new information on the complaint. Thanks.

How do they say you managed to bet over the limit?

Parlays?

If you file a sportsbook complaint form we may be able to help if you have been wronged.

**jonnymcsmith4** · 01-25-19, 12:23 PM

Originally posted by HeeeHAWWWW

How can you place bets above the limits? The software tells you their limits, and enforces them.

Thanks for the responses, I did file a complaint that day on 1/15 and heard back from SBR later that night. I replied early on 1/16 but haven't heard anything back since. The book says it was a "glitch", even though I've had no problem betting these matches and amounts for 5-6 years.

**eaglesfan371** · 01-25-19, 12:26 PM

If a book accepts a straight bet, at fair odds prematch, doesn’t void pre match, then they have to pay it. Otherwise freeroll here.

I’d imagine when someone makes a wager for $1000+ a trader or lines maker is notified.

If a live bet, then might be different scenario but still should be paid.

**Optional** · 01-25-19, 01:59 PM

Originally posted by jonnymcsmith4

Thanks for the responses, I did file a complaint that day on 1/15 and heard back from SBR later that night. I replied early on 1/16 but haven't heard anything back since.

Email another follow up. The dispute agent may not have heard back from them and could use a reminder to chase them up.

**Stallion** · 01-25-19, 02:30 PM

What book????

**jonnymcsmith4** · 01-25-19, 03:17 PM

Just sent the follow up email, the book is Heritage.

**BetJesus** · 01-25-19, 03:41 PM

I always find it amazing that so many people have issues with books. Not once in my 20 years of offshore gaming have I had an issue, from payout to any wager I have placed.

**jonnymcsmith4** · 01-25-19, 04:07 PM

Originally posted by BetJesus

I always find it amazing that so many people have issues with books. Not once in my 20 years of offshore gaming have I had an issue, from payout to any wager I have placed.

Only 11 years here but have already gotten stiffed from 4 shitbooks, severely slow-paid from a few others, and a couple luckily got all funds out right before collapse. Definitely would have preferred your gaming experience to mine, but it is what it is.

**BetJesus** · 01-25-19, 04:10 PM

Originally posted by jonnymcsmith4

Only 11 years here but have already gotten stiffed from 4 shitbooks, severely slow-paid from a few others, and a couple luckily got all funds out right before collapse. Definitely would have preferred your gaming experience to mine, but it is what it is.

I’m just shocked that you’re having a problem with Heritage. They are one of two with whom I have played virtually the entire 20 years. Only trust them and Bookmaker. Nitrogen for btc.

**jonnymcsmith4** · 01-25-19, 04:18 PM

I'm shocked as well. I was reluctant to make this thread because Heritage is a great book and a solid out, but I feel they're in the wrong here.

**Haute-Savoie** · 01-25-19, 06:11 PM

Originally posted by BetJesus

I always find it amazing that so many people have issues with books. Not once in my 20 years of offshore gaming have I had an issue, from payout to any wager I have placed.

That is because you are not winning enough Mr.Jesus lol. Just be happy you haven't had any issues. You talk like bookmakers operate like a large bank or something...

**BetJesus** · 01-25-19, 06:16 PM

Originally posted by Haute-Savoie

That is because you are not winning enough Mr.Jesus lol. Just be happy you haven't had any issues. You talk like bookmakers operate like a large bank or something...

I just don’t bother to play anywhere near the boundaries. This particular thread isn’t one where someone was trying to skirt the edges, but often times that is the case. Of course, I only play with three books and never take a bonus if I have to deposit. Many issues can be avoided by playing with books with a proven track record. There’s only a few out there.

**milwaukee mike** · 01-25-19, 06:26 PM

what were the actual bets and the actual match?

interested in if this was just one bet on one line, on the major stuff i have a $500 limit but could easily bet 4x that (ml, spread, alt 1, alt 2)

i know i've seen malfunctions in the past, like smaller leagues where i have $100 limits, sometimes it shows up as $10,000 or something goofy like that

**bubba** · 01-25-19, 08:05 PM

If book feels player knowingly took a shot they are uncomfortable with, then boot him. But if these are cancelled after the game, im not sure how they can rightfully not pay.

**Foxx** · 01-26-19, 09:07 AM

Originally posted by jonnymcsmith4

The book says it was a "glitch", even though I've had no problem betting these matches and amounts for 5-6 years.

The good ol' glitch excuse. Heritage not looking very good here. Hope they make it right.

**bonzaii** · 01-26-19, 09:21 AM

lol losers. How pathetic. When most gamblers lose they take it in the chops and maybe break a TV or flip a table or something. Some book loses a little bit on a game and they act like bitches.

**pablo222** · 01-26-19, 10:06 AM

They should not have taken the bets if it was over your limit. Would they have reimbursed if you had lost due to the glitch? I hope you get your money.

**Optional** · 01-26-19, 10:30 AM

Originally posted by jonnymcsmith4

Thanks for the responses, I did file a complaint that day on 1/15 and heard back from SBR later that night. I replied early on 1/16 but haven't heard anything back since. The book says it was a "glitch", even though I've had no problem betting these matches and amounts for 5-6 years.

Is this true?

Heritage don't tend to tell lies.

Have you really had 7k limits on this sort of bet recently?

Could you produce a betslip showing that?

What exactly was your bet btw?

**danwinkler** · 01-26-19, 11:00 AM

The book should pay. Books sometimes circle certain games and offer higher than usual limits. They would have gladly taken his money if the bet had lost. Its not good to cry glitch after the game is over. If they had taken similar bets in the past with same limits and if this player had lost, they should refund all his previous losses if they refuse to pay here.
I don't like how sbr always questions the bettor and set their tone to make the book look like the victim in these situations.

**Stallion** · 01-26-19, 12:17 PM

If Heritage really blames a "glitch" Immediate downgrade to F Rating.

**MrCavalier** · 01-26-19, 01:15 PM

Another A+ plus book.. slow rolling and or trying to fck a player.. Does that make 2 or 3 A+ books that have tried to fck a player this month?

**MrCavalier** · 01-26-19, 01:16 PM

Aren’t no A+ book, just books that take longer to fck you than others..

**Optional** · 01-26-19, 02:06 PM

Apparently the OP is quite sharp, is well ahead lifetime, has been on a limited account for a long time, and knows those limits.

He has bet this same 1st half market many times with the $100 limit.

There was a technical error that did show an odd market limit of $3049, which the op bet. He then came back and bet it again for a $4896 limit bet.

When Heritage cancelled and spoke to him, they were under the impression he understood he had taken a shot at what they believe he knew was an obvious mistake and was more than happy to accept $500 as a goodwill gesture for accepting their mistake in good faith.

@jonnymcsmith4 Heritage have been trying to contact you. They say they do not want to see you left feeling ill treated but are surprised and not pleased that you have gone public here in this way, without giving the full story.

**lonnie55** · 01-26-19, 02:16 PM

Can anybody share more details please? Match, bet, odds etc.? How are we supposed to make a judgement if we do not even know the circumstances?

**JoeCool20** · 01-26-19, 02:25 PM

Originally posted by Optional

Apparently the OP is quite sharp, is well ahead lifetime, has been on a limited account for a long time, and knows those limits.

He has bet this same 1st half market many times with the $100 limit.

There was a technical error that did show an odd market limit of $3049, which the op bet. He then came back and bet it again for a $4896 limit bet.

When Heritage cancelled and spoke to him, they were under the impression he understood he had taken a shot at what they believe he knew was an obvious mistake and was more than happy to accept $500 as a goodwill gesture for accepting their mistake in good faith.

@jonnymcsmith4 Heritage have been trying to contact you. They say they do not want to see you left feeling ill treated but are surprised and not pleased that you have gone public here in this way, without giving the full story.

Wow Heritage with the old excuse of:
"he should have known" that he couldn't bet what the software was allowing him to bet!!

I think the point here is that they accepted the bet, then paid it out, and then waited until the next morning to take back all but $500!

Now, if he LOSES those bets and they grade them as losses, and he loses the $7 grand, does ANYONE on this whole site think Heritage then comes back the next morning and RETURNS all of his money except $500? LOL

That is the definition of getting "Free-rolled" by the S-book.

**milwaukee mike** · 01-26-19, 02:31 PM

Originally posted by Optional

Apparently the OP is quite sharp, is well ahead lifetime, has been on a limited account for a long time, and knows those limits.

He has bet this same 1st half market many times with the $100 limit.

There was a technical error that did show an odd market limit of $3049, which the op bet. He then came back and bet it again for a $4896 limit bet.

When Heritage cancelled and spoke to him, they were under the impression he understood he had taken a shot at what they believe he knew was an obvious mistake and was more than happy to accept $500 as a goodwill gesture for accepting their mistake in good faith.

@jonnymcsmith4 Heritage have been trying to contact you. They say they do not want to see you left feeling ill treated but are surprised and not pleased that you have gone public here in this way, without giving the full story.

that seems weird, heritage doesn't allow rebets like bookmaker/betonline/5d/etc

so it got even more glitchy and upped the max bet to 7945?

yes that's a glitch and he shouldn't have bet it, but if the odds weren't way off as well, heritage was freerolling him through the whole bet

if he was happy to take $500 though, that's pretty crappy to put them on blast after making an agreement

**Optional** · 01-26-19, 02:38 PM

Originally posted by milwaukee mike

that seems weird, heritage doesn't allow rebets like bookmaker/betonline/5d/etc

so it got even more glitchy and upped the max bet to 7945?

yes that's a glitch and he shouldn't have bet it, but if the odds weren't way off as well, heritage was freerolling him through the whole bet

if he was happy to take $500 though, that's pretty crappy to put them on blast after making an agreement

I haven't been told there was any question about the odds. Just about the weird limits.

It was Roma 1H -1 -102 though. Don't know the match.

**Barrakuda** · 01-26-19, 03:28 PM

Originally posted by JoeCool20

Wow Heritage with the old excuse of:
"he should have known" that he couldn't bet what the software was allowing him to bet!!

I think the point here is that they accepted the bet, then paid it out, and then waited until the next morning to take back all but $500!

Now, if he LOSES those bets and they grade them as losses, and he loses the $7 grand, does ANYONE on this whole site think Heritage then comes back the next morning and RETURNS all of his money except $500? LOL

That is the definition of getting "Free-rolled" by the S-book.

This is a free roll. I'm sure it was unintentional on heritage's part, but once you fail to catch a bad limit before the game, you must honor that bet.

**milwaukee mike** · 01-26-19, 03:50 PM

Originally posted by Optional

I haven't been told there was any question about the odds. Just about the weird limits.

It was Roma 1H -1 -102 though. Don't know the match.

i'm thinking it was roma vs virtus entella on 1/14/2019

i am seeing that 1H -1 at -139 and -141 at the close (from protipster)... hopefully someone can see what it was elsewhere at the time of bet

**Stallion** · 01-26-19, 04:14 PM

Guy got free-rolled. Heritage should be downgraded!!!!!

**lonnie55** · 01-26-19, 04:17 PM

Originally posted by milwaukee mike

i'm thinking it was roma vs virtus entella on 1/14/2019

i am seeing that 1H -1 at -139 and -141 at the close (from protipster)... hopefully someone can see what it was elsewhere at the time of bet

The line was fine. The limits were very high in comparison to Asian books and it's hard to believe that OP had similar limits in earlier matches of that competition. Nevertheless he should get paid because it can be assumed that Heritage would not have voided the bet if he lost. Paying him 500 as a compensation is a joke