Sportsbetting.ag is kidding me

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  • Truck81
    SBR Rookie
    • 11-28-18
    • 2

    #1
    Sportsbetting.ag is kidding me
    I'm becoming crazy with sportsbetting.ag. I opened an account with them the 17 of november. Five days after I was not able to log-in into my account and after contacting the live chat, they told me to send my documents to unblock it. (of course send a mail to ask it before block my account was too difficult for them)At the beginning the live chat told me to send to documents@betonline.ag. then when I complaint with them three days after, they said to send at documents@sportsbetting.ag. After wrote a complaining with Sbr, the 29 of november they wrote me to send a selfie of my face next to my ID. I sent the same day and today the y wrote me that they are still waiting for my selfie. In the maintime I have 1300 euro inside and 15 of the 30 days the 30 days for the rollover have already passed.And to complete their joke , I receveid a mail from betonline customer service (where i don't have an account) asking me a selfie too. Of course I still have all the mail. I hope someone could help cause I never saw a worst customer service like this. Thanks in advance.
  • Optional
    Administrator
    • 06-10-10
    • 61457

    #2
    If you shoot in this complaint form SBR can reach out to them for you. https://www.sportsbookreview.com/sportsbook-complaint/
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    • Grumsi
      SBR Hustler
      • 09-30-14
      • 66

      #3
      Will SBR make it right and extend time period to complete a joke rollover? Books shouldn't be allowed to do something like this, I said million times already, books should investigate an account before giving a bonus to them, do not say that is not feasible, because I call bs on that.
      Comment
      • jjgold
        SBR Aristocracy
        • 07-20-05
        • 388179

        #4
        a lot of multiple accounts at these books
        Comment
        • Alfa1234
          SBR MVP
          • 12-19-15
          • 2722

          #5
          Originally posted by Grumsi
          Will SBR make it right and extend time period to complete a joke rollover? Books shouldn't be allowed to do something like this, I said million times already, books should investigate an account before giving a bonus to them, do not say that is not feasible, because I call bs on that.
          There is no timelimit on the rollover as far as I know, and I cannot find one in the rules either.
          Comment
          • Truck81
            SBR Rookie
            • 11-28-18
            • 2

            #6
            My account has been unblocked . Thanks very much SBR
            Comment
            • Optional
              Administrator
              • 06-10-10
              • 61457

              #7
              Originally posted by Truck81
              My account has been unblocked . Thanks very much SBR
              Great news Trucker
              .
              Comment
              • bastar
                SBR Rookie
                • 12-07-18
                • 1

                #8
                I am a citizen of Kazakhstan. January 20, 2018 opened an account on the website of the sportsbook betting. I made a deposit through Bitcoin and made a few bets. After that, my account was blocked. I sent my ID and Self Confirmation Document. I received from them such an email "Please be informed of the order in good order. Your documentation has been approved and your account has been submitted." And my account has been unlocked. I made some more bets. My balance has become 33736 dollars. I made bets through VPN, because in my country the provider blocks foreign bookmakers. My account was closed and the money was confiscated. I am offered to return only the deposit.
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