William Hill - Limited account

[tk2011]

Hi. I registered a new account on William Hill using the freebet offer they had at the time (http://www.williamhill.com/promotion...omers-details/). I then made a 50€ deposit and placed a 50€ bet on the Double Chance market. I lost the bet and the 50€ freebet was credited to my account.

A couple of days later, before the 7 day limit, i decided to use my 50€ freebet but i noticed my account was limited to lower wagers. I contacted them and they told me their "Trading Department" decided to limit my account, apparently based on a single bet i made. The solution they offered me was to place the maximum wager i was allowed and then email them to credit the remaining of the freebet back to my account. This proccess would be repeated until the 50€ limit was reached. The problem is that in most cases i'm limited to wagers below 1€ !! i would have to email them at least 50 times .

I obviously refused that "solution" and emailed them back but they were inflexible and didn't offer me any other way to use my freebet.

Now i'm left with no options and the freebet offer will soon expire. I would appreciate your opinion in the matter.

[Stumpage]

Unfortunately this is just the way Will Hill is. You've been identified as an "Undesirable customer" as it was put to me, even after a single bet. SBR is a great weapon to have in your arsenal, but they can do little here as they simply have no influence on Will Hill, not that Hill would change their position regardless.....

[PAPSMEAR]

Those shit cans wouldn't last 2 minutes here in Oz - what a joke

[HeeeHAWWWW]

Do a **********. They've taken your money on a false pretence.

[nemo0000]

On what kind of market did you bet?I'm interested to see what I should avoid not to get limited.Thanks

[tk2011]

I said by mistake "Double chance" on my first post.. the market was "Double Result" (Half-Time/Full-time).

[nemo0000]

OK thanks

[Toit]

I placed a bet on a big arb yesterday at Willie's, let's see what happens.
Not looking good, I guess.

[PortsDave]

I placed a bet on a big arb yesterday at Willie's, let's see what happens.
Not looking good, I guess.

William Hill's limited my account after about a month, i was doing some arbing with them, if its on a popular sport you should be okay, it was only when i did an arb on handball that i got limited even though it wasn't a big amount.

[simmmy]

Someone at WillHill is selling or spamming email addy's. I have received several emails from spammers with the heading Hetaher ... Hetaher is a typo for Heather , WillHill is the only place i mistyped my given name. I would of changed it but you cannot change it online and i could never be bothered to call them to have it altered.

CS just dismissed this when i emailed them about it and when i asked for it to be looked into the did not reply.

WillHill is a p1$$ poor bookie now. You will get your money out but limits are quickly imposed. I was limited on a arb on Hartlepool (English 1st division footy) last year after one bet, my bet was'nt huge around £70 at odds of around 4.5, the thing that peeved me right off is the fact that Hartlepool is about 20 miles away and i could of argued that i was betting on my supported team to win.

[Toit]

I would of changed it

Completely off topic, but why do people write 'would of' instead of 'would have' or 'would've' ?

I is not a native speaker, innit though?

[Justin7]

You might contact IBAS. They've had some success on bonus-abuse situations (when the book is abusing, not the player!)

[Roxxyfish]

if you play english bookies guys I can recommend Betfair or Betfred never heard of problems there

[sinkhole]

Betfred
3bets and limit to 20euro

[Stumpage]

Betfred
3bets and limit to 20euro

Yeah, I have to agree...If you're looking for a serious sportsbook, then BetFred should be at, or near, the bottom of the list.

[betpartners]

Betfred is not for the serious punter thats for sure and neither is W Hills

In fact i am starting to slowly come to the conclusion that W Hills have screwed up big time on the Internet

Their shops and reputation in the UK is top notch but they are starting to damage that reputation big time with some of their recent antics.

they can pull it back together but need to start moving fast

I agree with Justin7 go to IBAS as a starting point,

Or simply take the time to do the silly little bets and cash out and walk away

Then use betfair

[cristianbet]

Katy: Hi, you're speaking to Katy. How may I help you?
G E: Hello Ms
G E: I want to ask about my account
G E: It seems every bet I try it says max 0.00
Katy: May I please first have your date of birth and the answer to the security question: Mother's Maiden Name?
G E: 19 03 1961
G E: Maria
Katy: Thank you for that information. Please wait while we check your account.
G E: Ok
Katy: Thank you for waiting.
Katy: We have checked your account and can confirm that your bet staking levels have been reduced as result of a trading decision.
Katy: We apologise but your query has to go through our managers.
Katy: We will forward it now and one of our managers will be explaining this to you via email.
G E: Ok
G E: But I don't understand , I don't have any profit if you check my deposits / withdrawal
Katy: The Trading Departments decision was based on many factors, which, unfortunately, we cannot divulge to you.
Katy: This is done in accordance with our terms of use which can be found in this link: http://williamhill-lang.custhelp.com...p?p_faqid=6719
Katy: Our manager will explain this all to you via email.
G E: So this decision is final ?
Katy: I'm sorry but only our managers can explain that to you.
G E: When will I receive the response ?
Katy: One of our managers will email you today.
G E: Ok, thank you for your assistance

The account remained limited with 0.00 on any bet

[austin]

you may want to edit some of the personal info??? good they didn't ask you for your password like offshore books do

[magynuck]

they are very quick to limit

[shrek82]

they are very quick to limit

[Thremp]

I've had good success keeping my limits robust at WillHill. Guess I'm a lucky man.

[DIF]

William Hill - what a joke for serious punter. They need to realize that punters searching for good prices. (If they are a bookie)

IMO Will Hill was good 5 years ago. Today its more a company for poker and casino-players. (Bet Fred too) The sad thing, when big elephants do this, other smaller (and still good sportsbooks) perhaps think. (If they do it, we can do it too)

We(The players) want war against them! Keep fighting. and GOOD POST!

[Stumpage]

they are very quick to limit

Agreed. In fact, in my experience, they along with Wagerweb have been the quickest to limit my stakes.....