Anybody ever had their account frozen at Nitrogen

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  • jyney
    SBR Hustler
    • 10-16-16
    • 50

    #1
    Anybody ever had their account frozen at Nitrogen
    i been with them for like a couple years now and never had a problem, i reup today and they tell me my account frozen. They could have disabled my login instead of having me deposit and tell me my account under review. Just if anybody had a similiar situation happen to them?
  • Optional
    Administrator
    • 06-10-10
    • 61390

    #2
    Yes, one or two have reported account suspensions.

    In the past it's been auto-security conditions being triggered.

    Have you recently changed IP, device, location?
    .
    Comment
    • jyney
      SBR Hustler
      • 10-16-16
      • 50

      #3
      not really, been using the same two devices
      Comment
      • Optional
        Administrator
        • 06-10-10
        • 61390

        #4
        Originally posted by jyney
        not really, been using the same two devices
        Poker seems to be another thing that triggers an account review there.

        I wouldn't worry too much. They don't have a history of being unfair.

        If you can't get it sorted out with them yourself feel free to submit a Sportsbook Complaint form.
        .
        Comment
        • themike78
          SBR MVP
          • 07-01-13
          • 4873

          #5
          It's happened to me before. They said I was logging into poker from multiple accounts from the same device which I wasnt. They investigated more and it turns out I accidentally hit new account button when I was trying to log in. They realized it was a mistake and reactivated my account.
          Comment
          • Ted Sheckler
            SBR MVP
            • 01-08-14
            • 1936

            #6
            Can't login right now...

            Just saw on twitter, scheduled maintenance. Should hopefully be up soon.
            Last edited by Ted Sheckler; 01-04-18, 10:58 AM.
            Comment
            • Snowball
              BARRELED IN @ SBR!
              • 11-15-09
              • 30054

              #7
              Originally posted by Ted Sheckler
              Can't login right now...

              Just saw on twitter, scheduled maintenance. Should hopefully be up soon.
              scheduled maintenance time was over a half hour ago
              i cannot login either.
              Comment
              • OVAKUL
                SBR MVP
                • 09-16-17
                • 1541

                #8
                Most likely you are logging on from a different computer/IP, or you changed your password recently. And I am 100% certain you don't have 2FA enabled...
                Comment
                • jyney
                  SBR Hustler
                  • 10-16-16
                  • 50

                  #9
                  they got it sorted it out thanks
                  Comment
                  • joeyd2232
                    SBR High Roller
                    • 10-05-12
                    • 147

                    #10
                    I am dealing with this now. Haven't played In a few days, deposited then went to bet and account frozen. Been playing there for years . Pretty shitty especially since I'm reading on Reddit s bunch of people telling similar stories and ultimately having their funds stolen and accounts closed
                    Comment
                    • Optional
                      Administrator
                      • 06-10-10
                      • 61390

                      #11
                      Originally posted by joeyd2232
                      I am dealing with this now. Haven't played In a few days, deposited then went to bet and account frozen. Been playing there for years . Pretty shitty especially since I'm reading on Reddit s bunch of people telling similar stories and ultimately having their funds stolen and accounts closed
                      I am not aware of any outstanding complaints or no-pays.

                      This wouldn't be yet another reddit smear campaign because they haven't given people all the forked coins they want would it?

                      A "bunch of people" suddenly claiming balances stolen doesn't ring true. Let's hope it's not anyway. Would be a strange turn of events from them after 5 years in business.
                      .
                      Comment
                      • Optional
                        Administrator
                        • 06-10-10
                        • 61390

                        #12
                        Originally posted by jyney
                        they got it sorted it out thanks
                        Thanks for updating the thread.

                        Did they give you any idea what the issue was?
                        .
                        Comment
                        • cmduchene
                          SBR Rookie
                          • 08-03-16
                          • 41

                          #13
                          i did once. i was under a vpn. i wrote to them explaining the situation and my account was fine in less then an hour. they get triggered by ips yes, as people cannot have more then one account.
                          Comment
                          • littlekona
                            SBR Hall of Famer
                            • 11-19-15
                            • 5242

                            #14
                            Ohh stop..they have excellent security team...be thankful they do...i was frozen once due to traveling and new ip addresses....they cleared up in hour....just do as they request no biggie and stop the smears its not called for


                            Originally posted by joeyd2232
                            I am dealing with this now. Haven't played In a few days, deposited then went to bet and account frozen. Been playing there for years . Pretty shitty especially since I'm reading on Reddit s bunch of people telling similar stories and ultimately having their funds stolen and accounts closed
                            Last edited by littlekona; 01-12-18, 06:35 PM.
                            Comment
                            • jyney
                              SBR Hustler
                              • 10-16-16
                              • 50

                              #15
                              The reason why the account has been blocked and it is under review is that your account has been flagged by our security team as an account related to other fraudulent accounts, as of right now this is being investigated, once we have an update on this we will let you know via support tickets.
                              In The reason why the account has been blocked and it is under review is that your account has been flagged by our security team as an account related to other fraudulent accounts, as of right now this is being investigated, once we have an update on this we will let you know via support tickets.
                              In the meanwhile please feel free to contact us back in case you need further assistance with anything else,
                              the meanwhile please feel free to contact us back in case you need further assistance with anything else,
                              Originally posted by Optional
                              Thanks for updating the thread.

                              Did they give you any idea what the issue was?
                              Comment
                              • jyney
                                SBR Hustler
                                • 10-16-16
                                • 50

                                #16
                                The reason why the account has been blocked and it is under review is that your account has been flagged by our security team as an account related to other fraudulent accounts, as of right now this is being investigated, once we have an update on this we will let you know via support tickets.In the meanwhile please feel free to contact us back in case you need further assistance with anything else,

                                Originally posted by Optional
                                Thanks for updating the thread.

                                Did they give you any idea what the issue was?
                                Comment
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