21bet - stay away if you want to save your money

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  • mast07
    SBR Rookie
    • 11-30-17
    • 8

    #1
    21bet - stay away if you want to save your money
    Date/Time: 11/30/2017 07:08 AM
    Sportsbook: www.21bet.com
    Account #: between 8.000euro and 9000euro
    Type: Payout Complaint

    Hello there and sorry for my english because i dont speak very well.
    I will write you regarding this scam company calls 21bet which is powered by betfair !!
    I opened my account before 1 week and try to verify my account and i sended to them all the docs with extra ( id both sides - proof of addres - bank statement- birth certificated - book healthy ) and they sended an answer that my account its verified.Note that i start to play before verify my account and i already loose 1000e in their exchange.
    After i deposit again arround 1000 and i lost it in sportsbook website because i place bet on one turkish basketball game on over/under period ( i think that the bet was on game of fenerbache) and i lost it.
    I deposit again and i place a bet on nba game again in the same type of betting over under period ( i think that the bet was on cleveland ) and i won this bet and after i place one more on nba again game but this time on handicap period and i won again this. My other bets was on tennis betting on game winner .
    ALL THE BETS ARE OUT OF ARB ZONE OR VALUE ZONE. its 100% straight and clear.
    i won from sportsbook website arround 6-7k and i go to exchange that i place and there some bets on uk premier league and on greek football cup . My winnings from excgange was arround 1k or 2k ( i dont have picture of my account because they close it and they dont send me any info of remaining balance and of my bets )
    After some hours the system throw me out and when i try to login the system dont let me to login. i send an email to them without reply , i spoke on chat and i am waiting an explanation.
    Of course the thiefs just close my account and they leave the office because the support tolded me that the security team is not work now , you will receive the answer tomorrow.
    Today i receive the following answer: Hello,We regret to inform you, after careful review, your 21Bet account has been permanently closed and your original deposit will be sent to your Neteller account. As explained in our T's & C's - 7. The Company may disqualify your winnings if it has reasonable grounds to suspect that you may be in breach of these terms and conditions and/or your participation in the games may be fraudulent or otherwise unlawful.We understand that you may be disappointed by this decision, however, this is a business decision taken by our Trading Department. Please be advised that our Customer Services staff are unable to assist you regarding the restriction of this service on your account.This decision is final and will not be overturned. However, if you require any further assistance with your account, please do not hesitate to contact us through our customer support team. Kind Regards,The 21BET Security Team
    what is my opionion: they see my bets and they try to find a way and an excuse to close my account , to take the wiinnings and they cant find something serious on my bets , so , they decide just to close it and to throw me a rule that the have the right to close my account for for for... bla bla bla .
    i call them to show , all my bets here or to mga (that i did complaint before) to see what risk bets i placed and after to see who has the right.
    They open a website and they put big max bets and when they see that they loose money , they start to steal . And the problem is not only this. They steal all my money and from the exchange ! Before some minutes i did complaint to mga and tomorrow i will speak with layer to see if we can forward this case to interpol or to some authority who has the right to check them.
    I will do everything untill to punish them with every cost.
    Thank you sbr that you give me some space to inform the people regarding my problem.
  • dealer wins
    SBR Wise Guy
    • 02-03-09
    • 816

    #2
    Whether you were arbing or not, that is pure theft!!
    Comment
    • mast07
      SBR Rookie
      • 11-30-17
      • 8

      #3
      Originally posted by dealer wins
      Whether you were arbing or not, that is pure theft!!
      if you want to laugh , find somewhere else to do it.
      i am clear that i was betting on over/under period and they know very well that there is nothing suspicious in this.
      the same story and in my tennis betting. i take 2 times the server when he loose the first point and in another game i took the receiver to win when he has break ball. they cant accept that they can loose .
      Comment
      • trytrytry
        SBR Posting Legend
        • 03-13-06
        • 23649

        #4
        what a SCAM offshore operation that is.
        Comment
        • padrar433
          SBR Rookie
          • 08-01-13
          • 18

          #5
          If there is no arbing or fixed mathc betting then such bookies should be closed and punished for others to see and dont do it .
          The responsible authorities should take serious measures here and protect us from such scam behaviours
          Such companies take the profit from the legitimate ones and offer nothing but theft.
          Why exist then and not close and leave space for 10 serious companies to give more profit to us players !!
          Comment
          • mast07
            SBR Rookie
            • 11-30-17
            • 8

            #6
            Originally posted by padrar433
            If there is no arbing or fixed mathc betting then such bookies should be closed and punished for others to see and dont do it .
            The responsible authorities should take serious measures here and protect us from such scam behaviours
            Such companies take the profit from the legitimate ones and offer nothing but theft.
            Why exist then and not close and leave space for 10 serious companies to give more profit to us players !!
            tomorrow i have apointment with the layer - i will do everything to forward all this complaint to up stairs
            i mean interpol - electronic police or something like this. I AM CLEAR 100% AND I DONT AFRAID SOMETHING
            my fault was that i trust when i saw in their website that its powered by betfair and i thought that maybe betfair controll or check them. OFCOURSE nothing of this happened.I contact betfair i informed them and they reply me imediatelly this: Hi Giannis

            As I mentioned this company is completely separate from Betfair and as such any queries or complaints need to be directed at that company or there gaming authority.

            Kind Regards,

            John M.

            VIP Customer Service Agent
            Comment
            • Alfa1234
              SBR MVP
              • 12-19-15
              • 2722

              #7
              Their exchange is powered by Betfair (Betfair copy) which is why it says they are powered by them. It's a completely separate company though.

              Could it be they caught you multi accounting?
              Comment
              • mast07
                SBR Rookie
                • 11-30-17
                • 8

                #8
                Originally posted by Alfa1234
                Their exchange is powered by Betfair (Betfair copy) which is why it says they are powered by them. It's a completely separate company though.

                Could it be they caught you multi accounting?
                no i dont have multi acc
                i call them to come here to post what i do and they steal me.
                to put here all the bets that i placed there to see the scam of this thiefs.
                Comment
                • mast07
                  SBR Rookie
                  • 11-30-17
                  • 8

                  #9
                  yesterday mga answer to my complaint and the case is under investigation
                  waiting and from sbr some update if they can do ...
                  Dear Mr. Nikolaidis,

                  We have made contact with the representative of Aureate Gaming Solutions Limited (21bet.com) on your behalf about the matter you raised, information has been requested with regards to the incident you refer to.

                  As soon as information becomes available to the Authority you will be notified accordingly.

                  Regards,
                  Christian Gatt
                  Player Support Administrator

                  T +35625469000
                  A Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
                  E complaints.mga@mga.org.mt W www.mga.org.mt
                  Comment
                  • mast07
                    SBR Rookie
                    • 11-30-17
                    • 8

                    #10
                    also some very important thing that i find

                    the most of new companies that took software from betconstruct seems scam and stole the money of client
                    1) marsbet
                    2)21bet
                    3)betcart
                    this three companies has big limits ( up and from bet365)
                    Comment
                    • Tom R.
                      SBR High Roller
                      • 08-17-13
                      • 132

                      #11
                      any updates?
                      Comment
                      • mast07
                        SBR Rookie
                        • 11-30-17
                        • 8

                        #12
                        nothing yet
                        mga answer me that they call 21bet for explanation and after 2 weeks they dont send me any update
                        Comment
                        • wobblyhorse
                          SBR Rookie
                          • 01-01-18
                          • 1

                          #13
                          Hi, do you have any news? I have a problem with 21Bet as well.
                          Comment
                          • moojoo
                            SBR Wise Guy
                            • 09-02-16
                            • 938

                            #14
                            I read about 21bet and it looks like they are new site. I remember 10+ years ago i remember 21bet site.
                            Comment
                            • mast07
                              SBR Rookie
                              • 11-30-17
                              • 8

                              #15
                              Originally posted by wobblyhorse
                              Hi, do you have any news? I have a problem with 21Bet as well.
                              nothing untill now
                              mga before 2 weeks send me an email that waiting an explanation from 21bet
                              but untill now dont send me any update
                              i already sended again message and i asked for update
                              Comment
                              • dreamerq
                                SBR Rookie
                                • 05-17-12
                                • 10

                                #16
                                ...where was this thread?why i did not find it before i register with this fraud company.
                                I was desperately looking for an exchange and i found 21bet, desperate people is the easiest victim for fraudsters

                                mast07 did you have any news about your case?
                                Comment
                                • lonnie55
                                  SBR MVP
                                  • 04-08-16
                                  • 2689

                                  #17
                                  Originally posted by dreamerq
                                  ...where was this thread?why i did not find it before i register with this fraud company.
                                  For all those people who find it more convenient to bother you with their question rather than to Google it for themselves.



                                  Comment
                                  • cashin81
                                    SBR Posting Legend
                                    • 09-10-14
                                    • 12946

                                    #18
                                    maybe the greek football cup game didnt help you,
                                    also ure name is greek / cypriot.
                                    which greek cup football game was it?
                                    Comment
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