Bookmaker Rollover

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  • Courtesywipe
    SBR MVP
    • 09-02-11
    • 1623

    #1
    Bookmaker Rollover
    Bookmaker recently started to display a players current rollover where you can see the rollover drop after wagers are settled. Over the last 24 hours I have made a lot of wagers and the rollover amount has not moved at all!

    I contacted bookmaker via live chat and the agent says rollover amount is accurate. Even though I have wagered and the rollover amount has not budged. Not sure what else to do. I do not want to continue wagering if it's not going to count against my rollover. Chatting with the rep was frustrating to say the least.

    **Has anyone had this issue lately? I am hoping it's a glitch in their newly updated system and that it corrects itself.
  • JAKEPEAVY21
    BARRELED IN @ SBR!
    • 03-11-11
    • 29268

    #2
    mine is wrong also...not by much but incorrect nonetheless

    a couple of the wagers I placed yesterday were not counted by the rollover tracker

    I have not contacted them yet
    Comment
    • Courtesywipe
      SBR MVP
      • 09-02-11
      • 1623

      #3
      Glad to hear it's just not me getting ******. It's holding my withdrawal up. It's all fun and games till your Withdrawl is held up.
      Last edited by Courtesywipe; 10-11-17, 08:59 AM.
      Comment
      • Crusherrr
        SBR MVP
        • 06-27-16
        • 3649

        #4
        I noticed they also raised the rollover on their Bitcoin bonuses to deposit+bonus with 20x rollover.
        Even a mostly functional rollover calculator is better than their old system of having to email or live chat them to get a number. Took them two days to respond and half the time the figures they came back at you with were crazy.
        Comment
        • JAKEPEAVY21
          BARRELED IN @ SBR!
          • 03-11-11
          • 29268

          #5
          Originally posted by Crusherrr
          I noticed they also raised the rollover on their Bitcoin bonuses to deposit+bonus with 20x rollover.
          Even a mostly functional rollover calculator is better than their old system of having to email or live chat them to get a number. Took them two days to respond and half the time the figures they came back at you with were crazy.
          agree that the rollover calculator is much better than the old system, even if it is not working 100% correctly
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          • JAKEPEAVY21
            BARRELED IN @ SBR!
            • 03-11-11
            • 29268

            #6
            I was not 100% certain about the rollover tracker not counting every wager. Then when I saw this thread, I figured I'd go on BM live chat and explain the situation and show them this thread. His response was "You made a deposit and got a 50% bonus on xxx and have completed xxx amount of rollover so far and only have 7% remaining".

            Well no fukking shit guy, I'm well aware of how rollover works. How about addressing my specific complaint instead of giving me a copy/paste rubber stamp response.

            It will be easier and less stressful just to forget about it and keep firing away until it is completed. However, now I am writing down my remaining rollover figure at the start the day and double checking after all bets are graded. The best course of action would probably be to take a screenshot at the beginning of the day so you have proof if things don't add up.
            Comment
            • Crusherrr
              SBR MVP
              • 06-27-16
              • 3649

              #7
              Originally posted by JAKEPEAVY21
              I was not 100% certain about the rollover tracker not counting every wager. Then when I saw this thread, I figured I'd go on BM live chat and explain the situation and show them this thread. His response was "You made a deposit and got a 50% bonus on xxx and have completed xxx amount of rollover so far and only have 7% remaining".
              Well no fukking shit guy, I'm well aware of how rollover works. How about addressing my specific complaint instead of giving me a copy/paste rubber stamp response.

              It will be easier and less stressful just to forget about it and keep firing away until it is completed. However, now I am writing down my remaining rollover figure at the start the day and double checking after all bets are graded. The best course of action would probably be to take a screenshot at the beginning of the day so you have proof if things don't add up.
              Just make sure you don't have any futures bets or a balance when taking a new bonus.
              I made a few $200-$300 type deposits and took 100% bonuses. Lost the deposits but had a silly $25 futures bet on an NBA win total.
              Then I turn one of my $300 deposits into $8k and had a $95k rollover. What a joke that was.
              Comment
              • Courtesywipe
                SBR MVP
                • 09-02-11
                • 1623

                #8
                In the end they did manual calculations and my rollover was dropped to zero and ib as allowed to withdrawal. Tools 3 calls but they did work it out. To be honest I switched from 5dimes to BM exclusively only because 5dimes, I feel, always made me jump through hoops when I wanted to cash out. Bookmaker has been relatively hassle free until this one hiccup
                Comment
                • Optional
                  Administrator
                  • 06-10-10
                  • 61396

                  #9
                  Originally posted by Courtesywipe
                  In the end they did manual calculations and my rollover was dropped to zero and ib as allowed to withdrawal. Tools 3 calls but they did work it out. To be honest I switched from 5dimes to BM exclusively only because 5dimes, I feel, always made me jump through hoops when I wanted to cash out. Bookmaker has been relatively hassle free until this one hiccup
                  Good news.

                  Sounds like a pain but can always rely on Bookmaker to fix things in the end at least.
                  .
                  Comment
                  • JAKEPEAVY21
                    BARRELED IN @ SBR!
                    • 03-11-11
                    • 29268

                    #10
                    good to hear

                    I did not have much left so just put it in action this evening
                    Comment
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