Payout Complaint transmitted - no reaaction by SBR.

**Optional** · 06-30-17, 10:13 AM

If you reply to that confirmation email it will go directly to the person who allocates the complaints. That's the best way to follow up.

**hippo** · 06-30-17, 10:18 AM

How long does it takes, if someone replies?

I have already sent the "confirmation" to an email address, which the Live-Chat Representative gave me and he has forward it

And if no one replies, what can i do next? Openning a new complaint?

thank you

**gvolt62** · 06-30-17, 12:22 PM

Edit by SBR: I've sent you a PM, can't find anything under your email address.

I also sent a complaint quite a while ago, talked twice to live chat but nobody contacted me about this. Seems that the forum has certain criteria tofollow up complaints or not but these criteria are not well understood.

**hippo** · 06-30-17, 01:09 PM

Do you process any Complaint, cause on the SBR-Homepage, there are only a few complaints publish(ed)? Or do u also work in the Background on Complaints, without publishing them?

**SBR Forum** · 06-30-17, 01:14 PM

Originally posted by hippo

Do you process any Complaint, cause on the SBR-Homepage, there are only a few complaints publish(ed)? Or do u also work in the Background on Complaints, without publishing them?

Yes. Not all complaints appear on the front page. I understand we reached out to you now.

**gvolt62** · 07-01-17, 02:20 PM

have you received my email ? I have am automated response when I posted the complaint, I also forwarded this by email ... It is not my fault if you don't see this ... what can I do more ?

**hippo** · 07-02-17, 05:15 AM

Which criterias must be filled, that a complaint will be published on the homepage?

**Optional** · 07-02-17, 05:24 AM

Originally posted by hippo

Which criterias must be filled, that a complaint will be published on the homepage?

No criteria. It's up to the news editor. We get a lot of complaints submitted and only a small number end up on the news feed. It doesn't mean yours is not important if it isn't there.

**hippo** · 07-02-17, 05:30 AM

Thank you. I came here, cause "My" Bookmaker was listed a lot with complaints on the Homepage....

**Optional** · 07-02-17, 05:33 AM

Originally posted by hippo

Thank you. I came here, cause "My" Bookmaker was listed a lot with complaints on the Homepage....

1xbet?